Ryanair - Comments & Feedback Thread

trisontana

I am voting with my feet and have decided that I will never use this airline again after they changed my booking. They first switched the flight from early morning to the late evening, and then rescheduling it to the next day. Because of all this disruption I cancelled the flight.

Pollycat

I 100% agree with Altarf & Mystic Trev - if the price for extras (such as airport check-in, hold luggage etc) and the fees for paying by any debit/credit card is not acceptable to you - then don't book the seats!

Don't book them and then bleat about them later.

If I was looking for a flight and THE TOTAL COST AFTER ALL THE ADD-ONS came out cheaper with Ryanair (assuming all other things were equal such as departure/arrival airport, flight times etc), I'd book it.
If it was cheaper with another airline, I'd book that flight instead.

It's not rocket science, guys. :rolleyes:

wendytiggermad

MrSmartprice wrote: »

Rules for Flying with Ryanair:

Rule 1: Play by Ryanair's rules if you want cheap flights.

Rule 2: There is no Rule 2. Break Rule 1 and you are on your own, subsidising flights for people who obey Rule 1.

All quite straightforward really.....;)

LoL very true

Steve_xx

Altarf wrote: »

No, what people are doing are moaning about how a business conducts itself, and yet still decide to travel with them.

If tmcgar really thinks Ryaniar is acting illegally or is such a despicable company, why did they still buy the flights? Was MOL stood behind them with a gun pointed at their head when they got to the "Pay" button. Nope, it is because Ryanair were still the best way for them to travel.

If all the people who disliked Ryanair's approach to business put principles before cash, then the fall in sales would cause Ryanair to change their business practice. However people prefer to save money and then moan, so Ryanair won't.

That doesn't not make it a right and fair way to operate. If every business in the country operated its charges structure in the way that Ryanair does there would be widespread uproar, and rightly so.

I agree that Ryanair arent holding a gun to ones head. However, that does not preclude Ryanair from acting decently. You know as well as anybody else does, that they sail close to the wind. It is only a matter of time before the appropriate regulators will take them to task.

Steve_xx

Pollycat wrote: »

I 100% agree with Altarf & Mystic Trev - if the price for extras (such as airport check-in, hold luggage etc) and the fees for paying by any debit/credit card is not acceptable to you - then don't book the seats!

Don't book them and then bleat about them later.

If I was looking for a flight and THE TOTAL COST AFTER ALL THE ADD-ONS came out cheaper with Ryanair (assuming all other things were equal such as departure/arrival airport, flight times etc), I'd book it.
If it was cheaper with another airline, I'd book that flight instead.

It's not rocket science, guys. :rolleyes:

I will reiterate that you are missing the point. You are probably a seasoned Ryanair traveller, and therefore you have learned to easily negotiate their plethora of charging pitfalls. What you are not accepting is that other people are not as savvy as you are and the result of that is that people feel they have been conned somehow.

As you say, "it's not rocket science". But there again, if you don't understand how it works, then effectively it is rocket science.

Pollycat

Steve_xx wrote: »

I will reiterate that you are missing the point. You are probably a seasoned Ryanair traveller, and therefore you have learned to easily negotiate their plethora of charging pitfalls. What you are not accepting is that other people are not as savvy as you are and the result of that is that people feel they have been conned somehow.

As you say, "it's not rocket science". But there again, if you don't understand how it works, then effectively it is rocket science.

I'm not missing the point at all, Steve, no matter how many times you reiterate it.

I wouldn't necessarily say I'm savvy about negotiating Ryanair's website or any other website offering goods or services.
However, what I AM is someone who never clicks the 'buy' or 'order' button until I'm absolutely 100% sure that I know what I've just spent my money on or signed up for AND have read the T&Cs.
OK, so doing that may be a pain in the bum (and you may consider me anal or pedantic) but I doubt you'll ever read a post from me ranting that I've been 'conned', 'scammed' or 'ripped off'.

Details of all charges are easily accessed from the RyanAir home page, so should have been no surprise to tmcgar.
I can't understand why tmcgar opted to pay for these flights that he thought would be £36 for 2 pax and the cost came up at £93.
Surely at that point, you exit the website and do some more research.
As far as thinking that hold luggage would be free, most budget carriers charge for hold luggage and even companies like Thos Cook are charging for hold luggage when booking flight only.

The internet is a very easy and often cost-effective method of shopping.
But there can be pitfalls as many people have discovered to their cost.
And if you don't understand how something works, should anyone really be buying goods or services online anyway?

Steve_xx

Pollycat wrote: »

I'm not missing the point at all, Steve, no matter how many times you reiterate it.

I wouldn't necessarily say I'm savvy about negotiating Ryanair's website or any other website offering goods or services.
However, what I AM is someone who never clicks the 'buy' or 'order' button until I'm absolutely 100% sure that I know what I've just spent my money on or signed up for AND have read the T&Cs.
OK, so doing that may be a pain in the bum (and you may consider me anal or pedantic) but I doubt you'll ever read a post from me ranting that I've been 'conned', 'scammed' or 'ripped off'.

Details of all charges are easily accessed from the RyanAir home page, so should have been no surprise to tmcgar.
I can't understand why tmcgar opted to pay for these flights that he thought would be £36 for 2 pax and the cost came up at £93.
Surely at that point, you exit the website and do some more research.
As far as thinking that hold luggage would be free, most budget carriers charge for hold luggage and even companies like Thos Cook are charging for hold luggage when booking flight only.

The internet is a very easy and often cost-effective method of shopping.
But there can be pitfalls as many people have discovered to their cost.
And if you don't understand how something works, should anyone really be buying goods or services online anyway?

Yes you are missing the point. The point being that Ryanair are purposely skewing their detail provision in the hope that their customers will be stung by a plethora of individual charges which are often not in easily evidence.

Contrary to what you say, I would say that you are exceedingly savvy a negotiating internet sites since by your own admission you painstakingly scan terms and conditions. That I applaud you for and agree wholeheartedly with.

As you also say, details of the charges on Ryanairs site are accessible. Where I disagree with you is on that they are easily accessible. They are easily accessible if you know when and where to look. The point here is thar these charges could be presented in such a way as not to cause confusion which they do in their current form. Ryanair are obviously well aware that their site is a dogs dinner and yet they choose to alter it continually, thus making it worse for their customers.

The reason that TMCGAR is annoyed will be because he/she was not presented with the full gamut of charges from the off. The site ducks and dives. Why can't they present it thus, and on one page:

1. Cost of flight
2. Taxes & airport charges
3. (Optional) Cost of baggage
4. (Optional) Travel Insurance
5. (Optional) Priority Boarding
6. (Optional) Credit/debit card use charges
7. (Optional) Currency conversion charges
8. Total inclusive charges

If Ryanair want to help their customers, then the above is desirable. Why do you think they wont or dont want to do it that way?

alanrowell

Steve_xx wrote: »

1. Cost of flight
2. Taxes & airport charges
3. (Optional) Cost of baggage
4. (Optional) Travel Insurance
5. (Optional) Priority Boarding
6. (Optional) Credit/debit card use charges
7. (Optional) Currency conversion charges
8. Total inclusive charges

If Ryanair want to help their customers, then the above is desirable. Why do you think they wont or dont want to do it that way?

1 & 2 ARE included in the initial price. Everything else would require Ryanair to be psychic.

Steve_xx

alanrowell wrote: »

1 & 2 ARE included in the initial price. Everything else would require Ryanair to be psychic.

No they wouldn't have to be phsycic. They would be like other airlines, ie upfront.

The charges should be presented on a single web page, in a clear order as I have demonstrated. What's so difficult in doing that for your customer?

gozomark

it would have to be a very big page, given the number of options