Ryanair - Comments & Feedback Thread

arealhighlander

This has got to be the final nail in the coffin for Ryanair and a long overdue backlash from passengers.

I have joked about this years ago that they would charge for the use of the toilet if they could and now they are!

They've even figured getting round my back up plan of just peeing my pants in the seat just to annoy them :rotfl: :rotfl:

They really DO want to charge you for absolutely everything from check in to using the steps to get nto teh plane. The above link to a joke card may give them further money making ideas!

Pollycat

arealhighlander wrote: »

I have joked about this years ago that they would charge for the use of the toilet if they could and now they are!

But they aren't.....
http://www.irishtimes.com/newspaper/ireland/2009/0307/1224242448956.html

karendb

fifeken wrote: »

For all those that took the £1 to use the toilet story seriously, O'Leary has now come out and said it was a wind up:

http://www.irishtimes.com/newspaper/ireland/2009/0307/1224242448956.html

What great, free, publicity though eh?

tmcgar

I've just booked flights with RyanAir Inverness to East Midlands £18 return! Brilliant that was until I completed the booking proceedure only to find an extra charge of £28.50 for 1 piece of luggage going into the hold and 2 x charges of £9.50 for paying using a debit card which I thought would be free too. So a flight for 2 x adults jumped from £36 return to £93.00 with extra charges. If I'd booked the outward and inward flights separately I could understand being charged twice but for one transaction - Come On!! Is this really legal?:mad:

jayok

Come on - where have you been this last few years?

mystic_trev

tmcgar wrote: »

I've just booked flights with RyanAir Inverness to East Midlands £18 return! Brilliant that was until I completed the booking proceedure only to find an extra charge of £28.50 for 1 piece of luggage going into the hold and 2 x charges of £9.50 for paying using a debit card which I thought would be free too. So a flight for 2 x adults jumped from £36 return to £93.00 with extra charges. If I'd booked the outward and inward flights separately I could understand being charged twice but for one transaction - Come On!! Is this really legal?:mad:

You've made too many assumptions:rolleyes: If you'd read this thread before you booked you'd have known what to have expected. Thankfully it's people like you who enable people like me to travel virtually free on Ryanair, using our Visa Electron cards to book, and carrying only hand baggage.

Thank you.;)

and yes it's all perfectly legal :rotfl:

Altarf

tmcgar wrote: »

I've just booked flights with RyanAir Inverness to East Midlands £18 return! Brilliant that was until I completed the booking proceedure only to find an extra charge of £28.50 for 1 piece of luggage going into the hold and 2 x charges of £9.50 for paying using a debit card which I thought would be free too. So a flight for 2 x adults jumped from £36 return to £93.00 with extra charges. If I'd booked the outward and inward flights separately I could understand being charged twice but for one transaction - Come On!! Is this really legal?

And presumably when the website showed the price of £93 to pay you decided not to buy the tickets from the company that you thought were behaving illegally.

Oh you did. Why?

Was it still cheaper than you could buy elsewhere?

Michael O'Leary quotes - “The European consumer would crawl naked over broken glass to get low fares.”

Steve_xx

Altarf wrote: »

And presumably when the website showed the price of £93 to pay you decided not to buy the tickets from the company that you thought were behaving illegally.

Oh you did. Why?

Was it still cheaper than you could buy elsewhere?

Michael O'Leary quotes - “The European consumer would crawl naked over broken glass to get low fares.”

That is not the whole point. The Ryanair site is actually specifically designed in such a way as to easily dupe the unsuspecting.

To begin with you are asked to confirm your flights and then page 2 is presented and page 2 no longer shows the cost of the flight, but it does show the cost of other services that are automatically selected and that the potential purchaser has not elected to have at that point. The two selections I refer to are travel insurance and the "first to board" option. If you had several people in your group then you may easily be fooled into believing that the figure shown on page 2 for those pre-ticked extras is the total cost of the flight.

You then have to fill in all of your personal details before being presented with a further page where one has to negotiate the payments hurdle. The payments hurdle no longer readily displays, without having to look elsewhere, the fact that Electron bookings are not charged for. Instead they hope that you will select a credit/debit card. Then, to cap all of that there is a further potential sting regarding the currency of the credit/debit card type that you choose.

So, it’s all very well for people who have made a hobby of steering through the Ryanair website to be making crass comments. What people on here are saying in general is that they prefer a more upfront approach.

fifeken

Just tried to modify a booking (add a bag) and it looked like I was going to be charged a credit/debit card fee even though one had already been paid on the original booking. Has it always been like this as I don't recall being charged before?
I'd wanted to pay with a Nationwide card as it was a booking from outwith the UK and charged in Euros but I've paid it instead with Electron. I'll get charged a foreign currency transaction but it's less than the cc charge.

Altarf

Steve_xx wrote: »

What people on here are saying in general is that they prefer a more upfront approach.

No, what people are doing are moaning about how a business conducts itself, and yet still decide to travel with them.

If tmcgar really thinks Ryaniar is acting illegally or is such a despicable company, why did they still buy the flights? Was MOL stood behind them with a gun pointed at their head when they got to the "Pay" button. Nope, it is because Ryanair were still the best way for them to travel.

If all the people who disliked Ryanair's approach to business put principles before cash, then the fall in sales would cause Ryanair to change their business practice. However people prefer to save money and then moan, so Ryanair won't.