J D Wetherspoons- missing tomatoes!

johnnyboyrebel

nicplymstock wrote: »

Hello all

WOULD YOU COMPLAIN?
Feel a bit angered by a recent visit regarding food and service. You may think this is all a bit unnecessary, but we feel let down and I think this just gets overlooked all the time, and I don't want to put up with it anymore.

My husband and I went to our local Wetherspoons on Monday and ordered a 'beer and burger' deal priced at £4.69 each.

We have had this before and in this particular pub it can be a bit hit and miss, but we took the risk.

It is described on the menu as:

All burger meals are served with salad, tomatoes
and red onion in a toasted bun, tomato relish,

chips and include a drink

Well, it might sound picky but neither of us had any tomato, we had a pitiful ammount of chips and neither bun was toasted and my bun was partly frozen underneath.

We started eating, and noticing there was no tomato, said to the supervisor could we have some tomato please? She asked in the kitchen and apparently there were no tomatoes. This I don't believe and bearing in mind this pub in NEXT TO A SAINSBURYS is even more bizarre. They have loads of things with tomatoes on the menu!

The supervisor went off to chat to people at the bar. At no point did anyone say to us 'is everything ok with your meal?' Begrudginly, we ate the majority of our meal, but when supervisor took away the plates I said to her that I was disappointed. I highlighted that i was unhappy that there was no tomato and we weren't told that when ordering. She laughed and said 'well, I would have said there was no tomato if I had took your order and what could i offer you for 1 slice of tomato....I don't know,....a bit of onion?' and she guffawed at my complaint. She then said there was nothing she could do as we hadn't gone and found her on her 'rounds' of the pub (when she was chatting with others at the bar) and she was now clearing our plates, as though this was all our fault.

We were disappointed that the item did not arrive as described and no effort was made at all to substitute it. Neither did they do anything to check our meal as we ate. We are annoyed more than anything and now we have spent £9.38 and feel just angered by the whole experience.

should i write to them? Any thoughts?

feel better for a rant already!

All I can say is LOL

Bengo123

LilahDavies wrote: »

For £4.69 each you could have had your own home-made super gourmet 100% beef burgers - service would have been top notch, food delish and you'd have saved some cash. The old adage of 'too good to be true' really does apply here - what quality of food do you think you'll be getting for that amount of money - a very poor experience - you must have known this befor eyou went in - if you'd paid a higher price you wouldn;t have thought twice about complaining.
The problem with these chain pubs offering such low cost, low quality food is that people feel almost embarrassed to complain; even if you had it would have changed nothing - the service and quality of food will not improve while people remain willing to pay for it.

Why do people think that price should reflect poor service? I think personally that it is more about how an expanding company constantly brags themselves up and yet does not deliver what it states it will. If I went into some backstreet dive and it offered meals for £2.99 that is different but you only have to look at the 'Wetherspoon's' magazine to see how much they 'project' an image of quality at a reasonable price. Free wi-fi, um, no actually, some excuse about it not being connected. Roast potatoes being actually cooked, um no, they have ice in them. The most ridiculous excuse I ever had for waiting 1 hour and an half for a sunday roast (massively publicised by Wetherspoons, outdoors, indoors, on the tables) was that at this particular Wetherspoons in Cheltenham, that they had ran out of plates!!! What I can see happening, is the same as what happened to Hogshead and is also happening at Travelodge, where these companies expand without giving attention to their existing establishments and the quality goes down beyond belief, until people just turn away from them.