Sportsdirect - Terrible Service - No cash refund 1 day after purchase

SpookiRules999

I purchase two different size 18 tops from a large Sports Direct store. Since there were no fitting rooms I had to guess but I'm normally a size 16-18.
One top fitted, the other didn't so I tried to return it. I was told store policy was to issue store credit or an exchange. Fine I guess. Because I was wearing a vest top, I actually tried on two tops in a size 20 in the middle of the store and they were too small so there is clearly something wrong with their sizing.
BUT if they have no changing rooms for people to try clothes, how are you supposed to ensure you buy the right size?
:mad:

lectoblixx

I just wanted to say I work for sports direct, and if all the changing rooms are out of order for whatever reason then the staff are allowed to offer a full refund. I know this because a customer came to return clothes from another store, where the changing rooms were shut, and my manager called them to verify they didn't have access to changing rooms, and let me give the customer cash back. This is because without being able to try the item on you can't properly assess if it's fit for purpose.

If you bring an item back arguing it's not as described it becomes more difficult, because with clothing etc they argue you could have tried them on. Personally I think a lot of it depends on the managers; my store has managers who, more often than not, will allow refunds for sizing issues. The problem is the store has to account for every single refund in a daily report to head office, and any discrepancies result in the store manager being flagged up. i.e if say, someone returns a Nike t shirt claiming the sizing is wrong, when it's just the design thats an inch or so different to other designs.

If you genuinely feel that the item is not as described I would recommend leaving with the item and trying to return at a different store, simply because a lot of it goes on managers discretion. Rather than kicking up a fuss in the shop, because if a staff member is told they can't refund you, there's no way of them doing so, and a manager won't back down from their initial decision in front of any other customers.

exetergirl

Just wanted to add to this thread. Son recently bought a pair of Nike trainers at Sports Direct & after the first wear, the glue started to become unstuck. He returned them to the store he bought them from & the manager would not even entertain an exchange, let alone a refund! He was told that he had to leave the shoes at the store for a period of approx 2/3 weeks for the area manager to inspect & to decide the outcome. An email to 'customer services' ( I use the term loosely) confirmed that this is indeed their policy. They obviously don't trust their branch managers to make a basic decision. Have sent a strongly worded email to their CEO as the trainers were obviously not fit for purpose. Terrible service.

abc123456

RHYSDAD wrote: »

I hate sports direct stores. Instead of having large signs saying '99% off' and such like, they should have large signs saying 'if there is ever a fire in this shopping centre, this is where the bodies will pile up'. You can barely move in there such is the stocking density!

Absolutely brilliant !

susiesus

Awful shops thought online would be safer, so wrong!
there's no telephone number on the site and the email address is invalid its a dot com address, they claim all the answers you need are in their FAQ!!!!!

fionamccoy

I visited sports direct in Bangor northern Ireland I went to the far back right wall of the store where there is a smallsection for ladies trainers. Oppositethe ladies trainers there is a store which is approximately 8 ft away. There were two storage trolleys which had afew boxes of trainers on them and these were sitting right in front of theladies trainers. Myself and anothercustomer where trying to look at the trainers and we could not get access tothem. There was a member of staff whowas lifting the boxes of the trolleys and putting them in the store. It was very obvious to him that we weretrying to look at the trainers and he did not make any attempt to move thetrolleys out of the way. There was ampleroom around for him to do so. He thenwent into the store and closed the door. The other customer and myself moved the trolleys as they were very lightout of the way to give us access to the trainers. The member of staff then reappeared from thestore and did not say anything but huffed and puffed and sighed and lifted acouple of the boxes of the trolleys and banged them on the floor. We just ignored him and carried on looking Imoved slightly over to look at trainers on one half of the wall and he veryquickly moved the trolley back in front of the trainers. I was disgusted at this point by hisattitude. I went and found the managerand explained to him what had happened and he agreed that this should not havehappened and he got your employee to move the trolleys to enable me to look atthese. After I went tothe checkout to make my purchases the cashier told me there was something wrongwith my card and he would need to call the manager. The manager came and said that it was promptinghim to ring a number. But to my shock the managerdisappeared very quickly with my card quite a distance to the back of the shopinto a locked room. I was not very happyabout this and I asked the cashier why did he take my card away somewhere whereI could not see it and that I did not like that fact that he had done this. He said it was formality. The manager (I think his name was Jim) seemedto be away for some time which seemed like over 20 minutes to me. I began to feel anxious therefore I began toring my credit card company. The managerappeared just as I was going through all the security checks with my creditcard company and he said they would not authorise my card. This in fact was not true. The reason they could not authorise my carddue to previous experience was that they needed to ask me questions to confirmit was me actually using the card. Butdue the manager taking my card away and out of my sight they could not askme the questions as I was not there to answer them. I proceeded to answer the necessary questionsand then my card worked.I have since received my credit cardstatement and there have been 3 items of fraudulent spending on my card whichis very concerning for me. I havereported it to my credit card company and they are investigating it.:mad: I still have no reply from Sports Direct as I wrote to them recorded delivery about this.

fionamccoy

Does anyone know the customer service number for sports direct as the one on their site gives two options and the second one disconnects you. The first one is for bikes.

lilgees1

jumsta wrote: »

Along with numerous other complaints that I have with Sports Direct, I purchased 4 items walked out the shop, Checked my receipt and I was over charged by £5.00, I returned to the till, to be told that they only had 1 refund till on the top floor right at the back,
I got to the correct till, while waiting listening the the customers in front arguing about a refund, got to the front of the sue and explained to the member of staff to be told he could correct the mistake but the money i was over charged would have to be refunded on a gift card, even after verifying that I had paid cash, would only refund their mistake of overcharging me by gift card!

I keep saying it, but now i will not allow either myself or family to shop at Sport Direct stores or online

Hi I used to work for SD (regrettably) for 2 years I was in charge of the tills did all exchange/gift cards/refunds on faulty items their policy is rubbish but they are keeping the money in the store. obviously I took a lot of slack for their policy as I worked on the only exchange till in the store but I have never heard anything like this!!! to be perfectly honest I can not believe you agreed to this? you are 100percent intituled to your money back after been over charged probably by not a very well trained member of staff and the member of staff who had given you this gift card ALSO must not be very well trained and cant have been their long its disgusting I don't understand how they got away with it??!! it does very well as a business but I cant say much about the way they treat staff/customers overall happy I have a new career!!

lilgees1

toasterman wrote: »

Hiya,
Would appreciate some additional eyes over this issue I've just had with Sportsdirect (and I know, I wish I'd checked out reviews of them before I went there. I haven't shopped there before, and I won't be doing so again.)

Yesterday I went in there, looking for a small suitcase.
I want the suitcase to be used as hand luggage on Easyjet. Their requirements are that it be no bigger than 56x45x25cm.
There was a Dunlop one with a sticker on it, saying it was: "50.5cm x 34.5 cm x 19.5 cm" and a picture showing a case with a box around it, suggesting this would be all encompassing the case. It also states it is "cabin friendly", although that's an ambiguous term if ever there was one.
I asked a girl working there if she had a tape measure to measure the case, to make sure it was the right size. She said: "we might have some left at the front". I asked her if the measurements were approximate or accurate. She got a bit agitated and said if it says on it, it would be accurate.
(I work in retail customer service, and I'd be sent for retraining if I was as unhelpful as this at work.)

There didn't seem to be any tape measures at the tills, and there was a queue, so as the label clearly states it is a long way within Easyjet's requirements, I bought the case.
When I got it home and measured it, it is quite a lot larger than the label suggests.
The actual size of this (all encompassing) is: 59.5 x 39 x 17 cm.
Even if you exclude the wheels and handle (although they aren't removable without damaging the case), the size of the material case is: 54cm x 38 x 17cm. Still bigger than specified on two of the sides.

So realising this wouldn't be any use to me, today I attempted to return the case, but was told they could not issue me a refund, as the product wasn't faulty, and they "don't do refunds" except if they're faulty.
I admit I was taken aback and said "is that even legal?"
She told me they comply with the law, but don't do refunds (unless the items are faulty).
However, with no obvious way to measure the product in store, and written sizes clearly listed on it, surely this is a product which is sold "not as described"? And thus breaking the law under the sale of goods act?
I declined the offer of an exchange (there is nothing else I want to buy from this company - it's mostly gaudy leisurewear), and am now continuing my search for a refund.

Any thoughts? I think I'm in the right here.

I worked for SD and if you'd have turned up at my till I would have given you a full refund you need to go back to your store with a tape measure and tell the manager you want your money back!! You will and can get it back it may be a hassle but try a different store that one sounds a little rediculas!! its like selling a size 10 top with a size 18 label inside it!! I actually didn't think SD was this bad I read through these complaints and I just don't understand what stores or managers you have all been dealing with???

Pollycat

Lilgees
you are giving advice to people who posted in April & May this year so to advise them that they are 100% entitled to their money back (Jumsta) and to go back into store with a tape measure and they'll get their money back (Toasterman) is probably a tad on the late side.