Sportsdirect - Terrible Service - No cash refund 1 day after purchase

toasterman

Valli wrote: »

Viewing the item, and reading the label mislead you into thinking it was the size you needed.

Not the same as colour, which is more based on opinion anyway.

They should refund.


In fact page 5 of this leaflet (on Sale of Goods Act) states that if goods don't match the description then they ARE faulty!
You have a legal right to repair, refund or replacement. repait is not relevant; thay are unable to provide a correctly-sized item so you're entitled to a refund.

You're right. That's a brilliantly clear document, which explains my exact situation of being unable to measure in shop, getting home, realising wrong size, and returning. I've not had time/opportunity to measure the goods in store, and returned at first available opportunity.

Thanks also to Kite2010. I'm emailing them now on cs@sportsdirect.com (listed on their customer service twitter account). I presume they won't be there now until Tuesday now, but it's good to start something.

There is a part of me that has already considered just keeping the suitcase (which was actually very reasonably priced), but I don't like to see these sorts of companies bully people into getting their own way, for what is essentially their fault/mistake (mislabelled products).

Kite2010

If no luck with getting an email back from customer services, just make an entry onto Twitter.

If a complaint goes out, you are more likely going to get a response back, sad at it is.

ThumbRemote

Other shops don't have these problems to the same extent. Therefore I think you need to turn your anger onto your managers. It is they who impose cramped conditions in your stores, poor terms for customers, and trying to avoid their legal requirements.

shaun_from_Africa

It's just as well that you don't make the rules seeing as you have openly admitted to not following (or not understanding) UK legislation relating to consumer rights over faulty goods.

http://forums.moneysavingexpert.com/showpost.php?p=61236207&postcount=4

Well, I think that if your attitude is similar to that of other SD employees, I don't think i will ever set foot inside one of your stores again.

ThumbRemote

Lest we appear to be talking to ourselves, it appears the post to which myself and shaun have replied has been deleted.

For the record it was a rant from someone allegedly employed by SD, blaming customers for all the ills of the shop.

Georgiegirl256

ThumbRemote wrote: »

Lest we appear to be talking to ourselves, it appears the post to which myself and shaun have replied has been deleted.

For the record it was a rant from someone allegedly employed by SD, blaming customers for all the ills of the shop.

I wondered where that had went to! I wrote a beautifully long [STRIKE]rant[/STRIKE] reply back at him, and that appears to have disappeared too, maybe because I quoted him perhaps?

I thought I was cracking up! :rotfl:

gregg1

Georgiegirl256 wrote: »

I wondered where that had went to! I wrote a beautifully long [STRIKE]rant[/STRIKE] reply back at him, and that appears to have disappeared too, maybe because I quoted him perhaps?

I thought I was cracking up! :rotfl:

No, my reply to him seems to have gone too.

Ridiculous over-reaction though to delete those comments. I see much worse on the forum and they are ignored.

topbargainhunter

I would never shop in SD again either. Some time ago I bought some gym trousers from a London branch, their fitting rooms were out of use so I bought them and tried them on at home knowing they "don't do refunds" thinking I would exchange them for the next size.

Anyway, when I took them back to exchange them, the woman on the till sniffed them, said that they smelt of soap powder so therefore I must have worn them, washed them and skilfully put the tags back on! I questioned how I could have put the tags back on, and how come the layer of dust was still on the legs from their filthy shop floor, but she couldn't explain and wouldn't swap them.

So I took them back to another branch when away for the weekend and swapped them no problem.

It still put me off the shop for life though.

CLARE

toasterman wrote: »

Hiya,
Would appreciate some additional eyes over this issue I've just had with Sportsdirect (and I know, I wish I'd checked out reviews of them before I went there. I haven't shopped there before, and I won't be doing so again.)

Yesterday I went in there, looking for a small suitcase.
I want the suitcase to be used as hand luggage on Easyjet. Their requirements are that it be no bigger than 56x45x25cm.
There was a Dunlop one with a sticker on it, saying it was: "50.5cm x 34.5 cm x 19.5 cm" and a picture showing a case with a box around it, suggesting this would be all encompassing the case. It also states it is "cabin friendly", although that's an ambiguous term if ever there was one.
I asked a girl working there if she had a tape measure to measure the case, to make sure it was the right size. She said: "we might have some left at the front". I asked her if the measurements were approximate or accurate. She got a bit agitated and said if it says on it, it would be accurate.
(I work in retail customer service, and I'd be sent for retraining if I was as unhelpful as this at work.)

There didn't seem to be any tape measures at the tills, and there was a queue, so as the label clearly states it is a long way within Easyjet's requirements, I bought the case.
When I got it home and measured it, it is quite a lot larger than the label suggests.
The actual size of this (all encompassing) is: 59.5 x 39 x 17 cm.
Even if you exclude the wheels and handle (although they aren't removable without damaging the case), the size of the material case is: 54cm x 38 x 17cm. Still bigger than specified on two of the sides.

So realising this wouldn't be any use to me, today I attempted to return the case, but was told they could not issue me a refund, as the product wasn't faulty, and they "don't do refunds" except if they're faulty.
I admit I was taken aback and said "is that even legal?"
She told me they comply with the law, but don't do refunds (unless the items are faulty).
However, with no obvious way to measure the product in store, and written sizes clearly listed on it, surely this is a product which is sold "not as described"? And thus breaking the law under the sale of goods act?
I declined the offer of an exchange (there is nothing else I want to buy from this company - it's mostly gaudy leisurewear), and am now continuing my search for a refund.

Any thoughts? I think I'm in the right here.

Arhhhh I've just had the same issue with suitcases!!
I ordered the 17" Dunlop cases, 4 of them. There were no sizing on their website for these but there were measurements for the 16" and the 20".
Knowing they would be bigger than the 16" yet smaller than the 20" I knew they would be perfect for Ryanair.
16" Measurements:
47cm x 34cm x 16cm
17" Measurements:
43cm x 30cm x 13cm !! Way tooooo small!! I immediately emailed SportsDirect as there are no telephone numbers on their site but have yet to receive a reply.
Reading through their returns info I realised that I should return these 4 suitcases via Royal Mail Recorded Delivery, even though they were delivered via Yodel ! Geee it's going to cost more than I paid for the goods!
Anyway, finally found contact details on this site (thanks) and have just rung 0870 333 9400 (the other number given here is not working) and spoke to a lovely lady I asked if I could return to store & was told they would only give me a credit note not a refund so she is arranging collection this Friday and said I will be refunded in full.... HOPE SO!!! Definitely false advertising!!!

CLARE

Also wanted to add that if you check their reviews, which I did when purchasing the suitcases, they only post positive ones.. It says there are maybe 12 reviews but actually only 6 showing. When I tried to post a review it said it would be vetted first! How is that a true review...... :cool: