Sportsdirect - Terrible Service - No cash refund 1 day after purchase

deanos

somethingcorporate wrote: »

The DSRs which cover this situation cover selling at a distance. You should receive a full refund if you send them back. Taking them back into store is not the same thing.

This is backed up by there terms

"Please return your goods to: Sports Direct Returns, Unit A Brook Park, Meadow Lane, Shirebrook, Notts, NG20 8RY"

no mention of being able to return to store,many retailers offer this service seems SD is not one of them

asset2004

deanos wrote: »

This is backed up by there terms

"Please return your goods to: Sports Direct Returns, Unit A Brook Park, Meadow Lane, Shirebrook, Notts, NG20 8RY"

no mention of being able to return to store,many retailers offer this service seems SD is not one of them

and with the price of postage now it's often cheaper to keep hold of them :mad:

Blackpoollassie

Free returns sports direct
Freepost RRGF-ZZSB-GLBX
Sports Direct
P.O Box 9034
Mansfield
NG18 9DD

Tel. 08703339400 press 2 then 2 again.
Found no. on forums held in queue for 25 mins told just return via freepost.
On the web site there is only contact via email which I had no reply.

I received a pair of odd trainers same make different colour and design?:o:o

hussaifa

Shopped at SD a few years now, since before it changed from Sports World - branches popping up everywhere, clearly they are doing something right! Similarly got stung on the no refund policy, hurt more when on dole and really needed the money back, but the rules were quite clearly posted. I disagree with the brigade who say you can always go elsewhere. Sorry, but this is UK and I can expect to go into any store I like and at least expect minimum standards of quality, care and flexibility. This UK after all, and if I don't like that will you tell me to get out of UK and shop abroad? - Absolute tosh!

TBH, I have never had any real issue with SD - I am not one to complain incessantly and agree you get what you pay for, but items are not 10p after are they?

I shop at 99p store, £land, Primark etc and never had an issue. Today however, in Hounslow, got really narked with their 'up to' 30% off prices.

Son managed to break his handle from kids Tennis racket from SD, its a few years old and I was gonna chuck it, but now I think I am going whole hog and will complain about this too after today's experience. I reckoned £25 at 50% off, any decent brand was about my budget for the replacement.

In store took 3 rackets to the till and asked the young girl to remove the alarms so that we could inspect them, this in part is the old school in me, trying to look like I knew what I was buying! She did this and I volunteered the hang round near the till, so that she could not feel there was a chance of theft. For the record, they were a Murray, Djokovic and Nadal versions - younger son is a Federer aficionado and has his sponsored version already. Brothers cannot have the same racket!

After a bit of swishing, I noted 2 of the rackets had details printed on them (novel for me being old school) so decided on ditching Andy - it was too metallic, leaving the other similarly spec'ed one's. The Babolat stated it was 30% off, down from £39.99 to £34.99. Knowing this % seemed wrong (should be nearer £27.99) I checked with the aforementioned girl at the till. Not only did I hear her reply, but so did my 9 year old daughter, as well as the older boys - she said '£24.99'. Great thought I, a discount in my favour (a la Tesco). Just to note, she had been severely stressed while I was waiting for her to check the price. A young Polish looking couple bought an item for £8.99 and handed her a £5 note, 3x£1 coins, 50p, and 3x20p - both the gent and missus gave bits from their pockets/purses and this must have confused the assistant something. She started sweating, recounting the change, apologising, saying they were 10p short, at which point after a pause, the gent counted out the money for her again - and eventually, still unconvinced, she gave the 11p change! Though slightly darker Asian, I could see her blushing come through - felt a little sorry for her and had actually begun to withdraw the racket for price checking before she grabbed it for scanning. Maybe she read £34.99 for £24.99 to me? Maybe, but we all heard it.

Anyway, having strolled round and found nothing else we needed, we lined up and paid at the adjacent till to hers. The price came up at £34.99. Then a calm argument, for about 30 minutes ensued between myself, the other young assistant, all the other girls behind the till, the manager (in tracksuit, T-shirt, unkempt beard and no badge), with my missus and kids occasionally verifying what they heard and the fact this was only a 12.5% reduction. I cannot believe he was happy to waste so much time (and wages) over a further £10 - even if he actually gave it at 30% off (27.99) we would have accepted this.

He was not rude, just incredibly unhelpful, he knew us 5 could not verify with proof what the original assistant had said, and stated 'Head Office' want us to put the 'up to' 30% off stickers, regardless of how much was actually coming off. I asked his to please us or have no sale, complaint letter, blog comments, letter to local rag etc instead - no budging. I asked him to advise why they were misleading on the discount - the 30% off is huge, the rest no so. All he said was this was Head Office.

After all, up to 30% might reasonably be as low as 25%, but not 12.5% surely. I asked him why they did not simply put 'up to 70% off' on everything and then just reduce them by 10 or 15% percent - same difference, no? His answer, yep - Head Office. The idea being the large % off trying to entice the customer in and buy an absolute steal.

I am tempted to approach small claims, dish out £40 to take SD to court on misleading representation. If anyone replies I know there will be a 100 reasons to not bother (aside from the fact I can't afford it!) Maybe I need more of a case...

Anyway, using test from my note here I will try and waste a bit more time of SD HO - it is going to cost them more than the £10 I was trying to legitimately save. Racket will come from eBay, same price free delivery, kid will have to wait a week. I'm not saying I will never go to SD again, but will reduce severely my visits there and hope that my notes (bit drawn out sorry) also dissuade a few more from going there. They need to take the sting and improve their customer relations otherwise they may go the Woolies way (seems unlikely I know).

K_L_B

Hi

Nearly four weeks ago I bought, and paid for, three linen shirts from Sports Direct, via their couriers Yodel.

They boast twenty four hour delivery - what a joke !

I am disabled, but their tracking system keeps repeating that they've tried to deliver and nobody has been in.

I'm in most of the time, there's been no cards left even though their tracking says cards have been left.

Both these companies are "not" to be trusted !!!!!!

Sports Direct have stolen money off me, it's not the amount, it's the principle !!!!!!

I would like a little bit of help if you can advise me ?

K L Barrowcliff[/FONT]

redfragglebiker

Currently arguing with them myself. Yodel say they have delivered the parcel, Got throught to yodel who say they left it at the house (basically faked my signature and left it unattended) Now having to fight like hell to get refunded. Never using this bunch of cowboys for ANYTHING again!

DCFC79

K_L_B wrote: »

Hi

Nearly four weeks ago I bought, and paid for, three linen shirts from Sports Direct, via their couriers Yodel.

They boast twenty four hour delivery - what a joke !

I am disabled, but their tracking system keeps repeating that they've tried to deliver and nobody has been in.

I'm in most of the time, there's been no cards left even though their tracking says cards have been left.

Both these companies are "not" to be trusted !!!!!!

Sports Direct have stolen money off me, it's not the amount, it's the principle !!!!!!

I would like a little bit of help if you can advise me ?

K L Barrowcliff[/FONT]

Well you need to write to SD saying you haven't received said items, its up to SD to get the items to you.

nfuller_2

So, two years after the original post regarding Sports Direct's appalling customer service, nothing has changed. We brought some school shoes for my son yesterday, stupidly thinking that like any other shop, providing they were in original packaging, tags still on, unused etc, we could return them for a refund less than 24 hours later - but no!

My wife went to return them as they didn't fit only to be told that they don't do refunds. We could only have an exchange which wasn't any good as they didn't have the correct size or an alternative. When she argued about where it says that they don't do refunds she was pointed to a small sign, positioned under the counter which if you were standing at the till, you couldn't see as you would be standing against it.

Despite breaking down in tears, talking very loudly, and not to mention the manager unbelievably saying "you can stand there as long as you like but we close at 6pm", she finally managed to get the £15 refund.

Be warned, if there is the slightest chance or needing to return an item, DO NOT buy anything from them!:mad:

GoldenEra

I wouldn't touch them with a barge pole

I ordered from their website on 15th September, was supposed to be delivered on October 26th and it wasn't.

Contacted their customer service 3 times and ignored.

I found a website called ceoemail dot com.

I sent an email to mr Forsey and got a reply from someone from head office assuring me it would now be delivered on 26 November.

Guess what.. I got an automated mail on 25th telling me its now 31st December.

sent further mail to their customer services and no reply yet.


I am determined to get my order out of them if it is the last thing I do but I will never use them again even if my life depended on it.

their service sucks, they might have stuff at a cheaper price but its like getting blood from a stone and the time and effort spent chasing them is not worth the small saving you make from getting it from one of their competitors if you get your order faster and when they say it will be delivered.

pmduk

While people are still shopping there, they have no incentive to improve.