Cashback/Cheque back -Who to trust & avoid?

Elephant002

thanks thanks! any more advices?

Elephant002

is coolnewmobile trustworthy?

delzie

delboy wrote: »

My wife received a phone call from ONE MOBILE VILLAGE offering her this unbelievable deal,LG phone 200 xnet minutes 200 texts 1 year contract on 3G network promotional deal.
£25 per month,£150 cashback after 6 months £150 after 12month everything works out free after 12 month, salesperson convinced her, she would be mad to refuse this offer so she signed up for it.Phone arrives 5 days later, different contract 18 month contract wife phones up cancelled contract and return phone the sameday.£50 was taken out my wife's bank account,company claim this was a disconnection charge she had to pay,phone was never connected tried phoning this company on their 0870 number, keep you waiting on phone there customer sales manager is DAVID ANDREWS very busy guy, don't think he exists,keep sending letters in urgeing me to take back handset or pay the line rental off for remainder of contract because they will not be able to disconnect the line.PLEASE BEWARE AND SAY CLEAR OF THIS COMPANY AND ITS UNDERHAND TACTICS TO STEAL YOUR MONEY.

Unfortuneately its too late for my mom who has lost at least £100 to these gansters. When we had the number we got a similar response - they even hung up on us a couple of times!!! Now we can't find their telephone number and wondered if you could advise please? Do you have any tips on how we go about getting the money back? My moms a pensioner. Thanks in advance.

CreamTea

Elephant - if I were you I would steer clear of chequeback schemes. I have heard though that somewhere (might be carphone warehouse but not certain) gave the "chequeback" upfront in cash when someone said that they didn't trust the chequeback scheme. That's the only way I'd ever do it again.

My friend says she's never had any problems getting paid by carphone warehouse. You send in the paperwork and they send a text 2 days later to say they've got it (non of this "wait 30 days to hear from us - oh and that puts you outside the claim period when you discover that "We didn't receive the claim"" nonsense like phones4u) - and then the cheque arrives later. She's done that for 2 years now with no probs.

mobilejunkie

Sorry Cream Tea; history is no longer a guide and your experience of E2Save no longer applies. Be VERY careful assuming the same things will happen now - they won't. No more text messages, entirely different t&c, lots of confusion and total dishonesty and disregard for customers. Unless you REALLY know what you're doing your friend is highly likely to now come unstuck with them. Example; so-called (lies!) "price match" t&c are NOT the ones they are following DESPITE the song and dance about them. In fact they're a red herring for multiple in-depth comments on here unless you are prepared to hold them to them by suing, which isn't a problem since they are also shooting themselves in the foot on this.

CreamTea

mobilejunkie wrote: »

Sorry Cream Tea; history is no longer a guide and your experience of E2Save no longer applies. Be VERY careful assuming the same things will happen now - they won't. No more text messages, entirely different t&c, lots of confusion and total dishonesty and disregard for customers. Unless you REALLY know what you're doing your friend is highly likely to now come unstuck with them. Example; so-called (lies!) "price match" t&c are NOT the ones they are following DESPITE the song and dance about them. In fact they're a red herring for multiple in-depth comments on here unless you are prepared to hold them to them by suing, which isn't a problem since they are also shooting themselves in the foot on this.

Hi - I was talking about carphone warehouse not E2Save - but would agree generally with you that history is no guide and after my experience with phones4u would never do a cashback with anyone again!! Unless they gave me all the money in my hand right at the beginning!! It's just not worth the risk and apparently things are moving away from chequeback because so many people have been stung!!

~daisy~_2

mobilejunkie wrote: »

Sorry Cream Tea; history is no longer a guide and your experience of E2Save no longer applies. Be VERY careful assuming the same things will happen now - they won't. No more text messages, entirely different t&c, lots of confusion and total dishonesty and disregard for customers. Unless you REALLY know what you're doing your friend is highly likely to now come unstuck with them. Example; so-called (lies!) "price match" t&c are NOT the ones they are following DESPITE the song and dance about them. In fact they're a red herring for multiple in-depth comments on here unless you are prepared to hold them to them by suing, which isn't a problem since they are also shooting themselves in the foot on this.

im on a 12 month virgin contract with E2save - ive just completed my second chequeback period last week and i recieved a txt confirming receipt of just the top 2 pages of my bill - nothing else - then 2 days later got a txt to say my claim was approved
this was what happened at my 6 month period as well

so far so good and remarkably pain free :T

Neillgb

Elephant002,

SUGGEST YOU READ COOLNEWMOBILE THREAD ON THIS SITE, AND OTHER SITES.

Neill

mrsmith_3

So I've looked through the most recent posts of this thread, so for those guys in the know who is the best to go for at present in terms of t&cs and paying up?

Seems like e2save, phones4u, mobile shop, cnm lol, and cool new mobile are bad.

And Dialaphone and carphone warehouse are alrite?

grumpyoldsod

Has anyone had any dealings with CSS?
They have a free Nokia offer with 12 months free line rental through T-mobile on a 12 month contract - seems too good to be true to me!