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Help please with serious problems from Voda-evil
Comments
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CAB should have known better, you had a contract with Vodafone, the cashback was a seperate contract with the retailer. Despite the fact you took them out together they are not linked (just like your airtimne contract and the contract to supply the shiney new phone you got are not linked although you take them out at the same time) and I cannot see why the CAB would have advised you to go to the regulator, sorry but there is simply no case for Voda to answer.
CAB OFTEN give out advice that is misleading, wrong or out of date. Twice I've been advised one thing when I knew the answer was something else, and I had actually gone in trying to get more information on what I already knew. In the end what they said was just wrong and I gave up, went and looked the information up in the library.
They can get things right I'm sure but not in my experience.
what appears to have happened gjchester is that the OP has been to the CAB told them the story as they see it and going on what they've been told as it's all they can be expected to do, they have concluded that an error has been made.
If you've read this thread through which I think you said you had, it looked like OP had been cut off when they had paid. Now if you or me went to the CAB saying that then of course they are going to say that VF have done wrong.
The CAB are not professionals, they are not telecomms specialists or specialists on any subject. All they do is listen and advise you as best they can given the information they have to go on.
Mortgage free as of 10/02/2015. Every brick and blade of grass belongs to meeeee. :j0 -
We've had letter from customers demanding that we either give them the cashback they signed up to or stop charging them at all or cancel their contract ??
I've even seen one where they claimed we were committing fraud by not giving them the money they'd been promised by some fly by night company that was only in business of a few months.
There seems to be a very vague idea regarding offers from a dealer and contracts from a network and indeed what a contract actually means once it's been agreed to...0 -
We've had letter from customers demanding that we either give them the cashback they signed up to or stop charging them at all or cancel their contract ??
I've even seen one where they claimed we were committing fraud by not giving them the money they'd been promised by some fly by night company that was only in business of a few months.
There seems to be a very vague idea regarding offers from a dealer and contracts from a network and indeed what a contract actually means once it's been agreed to...
Evenin Jon, how yer doin?
this is roughly the situation with the OP here.
I think that too often people are lured to these deals by having fancy phones dangled like carrots in front of their nose. People do need to be more aware of what they are actually signing up to, for how much and how long don't you think?
Mortgage free as of 10/02/2015. Every brick and blade of grass belongs to meeeee. :j0 -
Hi Spirit,
Just having a bit of toast ! How are you tonight?
I'm just glad I got out of CS before the whole cashback thing exploded, the guys I know in the billing dept have a right nightmare with it !!
I agree about the issues with contracts. You only have to see the number of people posting threads here with header something like, "How can I get out of my contract ?".
It would be nice to think that some of the dealers explained what a contract entailed, but I somehow think that the commission is the only factor involved !
May be all the regulars on here could get together and sort the industry out and then we could move on to world peace ??
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That's a heck of title, I'm surprised it fits on the desk !
I used to be on the tech support side of CS (we should make customers take an IQ test before we sell them complicated equipment !).
Now I'm a fraud agent.
I think a lot of people come to MSE thinking we know ways of getting round the system and can tell them all the loopholes. You'll notice that quite a lot ask the one question and then we never hear from them again. . .0 -
I appreciate your comment. But if you read all the tread, you will find I am in no way trying to link the two.I'd been following this with interest as I suspected it was CNM and not wishing to get too involved but Spirit is right and so are you.
Your correct in saying Vodafone do not owe you cashback.
Spirit is right the contract is nothing to do with cashback.
Why are you trying to link the two?
Indeed it was CNM and TMO, how were they able to offer cashback deals without having agreement with Vodafone in the first place? I never signed up with Vodafone, Vodafone just happened to be the airtime provider in both cases. I was put into a position to cope with the difficulties when their cashback collapsed. I got the deals from different selling agents, shouldn't they consider the 2 accounts in a separate manner? but Vodafone mixed them up completely against my will.
It is easier for you that you did not have to deal with 2 lines at the same time.I had a contract with CNM and I lost out too
So you don't think it was rude that 'Spirit' using the confidential data from his/her office to the advantages of her argument? (not sure about her gender now as she used to be called Christina now Chris. Can't even keep up a steady name, what does she have to hide???Being rude to Spirit isn't a help either.Vodafone sucks. :mad:0 -
to XXXX
1. You e-mailed them on 18/11/07 @ 10.40 saying that coolnewmobiles had gone bust therefore you couldn't afford the phone. At 10.41 they sent you a mail back explaining that you were still in contract and if you cancelled early you would be charged early termination fees.not what i would call ignoring you and continuing to bill regardless. On the 20th at 12.48 you mailed back thanking them for their reply. You go on to say that CNW had gone bust so how does Vf expect you to pay. I thought you said you realised that vf have nothing to do with cashback sites.
You mailed in again on the 21st @ 19.40 saying that as the cashback co had failed you were unable to make payments and would not have taken out a contract without cashback as you wouldn't have been able to afford it. you go on to ask them not to charge you in the circumstances.
On 21st you were mailed back giving you £10 goodwill credit.
On the 23rd you were given half price line rental til the end of the contract (we still not bending over backwards to help you?)
On the 26th you call in again complaining about cashback.
26/12 letter sent to you requesting payment.
2/1/08 account suspended for no contact and no payment. I have answered this for you before but if the bills are not paid, then the WHOLE ACCOUNT will be barred.
14/1/08 you were advised over the phone that the 2 phones were billed separately on the same account number and that you are liable for both accounts. in the same call you were advised to contact Trading Standards re the cashback site.
19/2 you went into your local store where you told them you would stop payments if you could not have one of your numbers contract cancelled and the outstanding debt written off.
can you now see how you have ended up where you are today?
i don't see how you consider this bullying?
wow what a thread! looks like vf have bent over backward for you mate an you thought you could get more an made it worse with greed0 -
My account was in credit when I wrote in for disconnection, it was Vodafone failed to response properly and continued billing unreasonably building up now you called it 'debt'.1. You e-mailed them on 18/11/07 @ 10.40 saying that coolnewmobiles had gone bust therefore you couldn't afford the phone. At 10.41 they sent you a mail back explaining that you were still in contract and if you cancelled early you would be charged early termination fees.
What were the 'mail' you are talking about? I have never received any written information as such.
On 21st you were mailed back giving you £10 goodwill credit.
The £10 credit was awarded simply because for months my account was charged extra unreasonably for making calls which should be included in the monthly allowance.
On the 23rd you were given half price line rental til the end of the contract (we still not bending over backwards to help you?)
I had explained that, if I only had to cope with one line that may not be a problem. (Considering how Vodafone got hold of these contracts through dishonest selling agent by deception, these contracts should be nulled to be honest.)
2/1/08 account suspended for no contact and no payment.
Since I wrote in to request disconnection for one line as services was no longer required, Vodafone should stop billing from that point forward.
19/2 you went into your local store where you told them you would stop payments if you could not have one of your numbers contract cancelled and the outstanding debt written off.
I said I would stop payment if Vodafone do not restore my second line that was fully paid every month. Now I realised some people are very good at twisting words.
can you now see how you have ended up where you are today?
Obviously you have explained very clearly how Vodafone managed to push customer over the cliff for no almost no reason.
i don't see how you consider this bullying?
When there was a dispute on the first line, Vodafone failed to deal with it in a proper manner, then went on to sabotage the paid second line while the disputed first line was unresolved. That is what I consider bullying.
I have never seen any other business behaving like Vodafone in such a distasteful manner when come into dealing with customer issues.
There was a very grumpy customer with unresolved dispute, when Vodafone failed to deal with it and have it resolved satisfactorily, Vodafone is only pushing customers away while issues remains unresolved. :eek:Vodafone sucks. :mad:0 -
My account was in credit when I wrote in for disconnection, it was Vodafone failed to response properly and continued billing unreasonably building up now you called it 'debt'.
I have never seen any other business behaving like Vodafone in such a distasteful manner when come into dealing with customer issues.
There was a very grumpy customer with unresolved dispute, when Vodafone failed to deal with it and have it resolved satisfactorily, Vodafone is only pushing customers away while issues remains unresolved. :eek:
xxxx lets deal with the facts ..
* When you do not pay for whatever reason, after being chased by collections, if you do not pay or make arrangements to pay, the WHOLE ACCOUNT will be disconnected.
*the issue is that they have not told XXX what they want to hear, namely that they will write of the debt incurred by wanting to disconnect 1 line before the end of the contract which is the line rental x the remaining months of the contract.
* Ofcom did not tell xxxx what they wanted to hear which is why they come in for some stick from xxxx too. The CAB did not give the correct advice since they were not aware of the full facts of the case.Mortgage free as of 10/02/2015. Every brick and blade of grass belongs to meeeee. :j0 -
xxxx lets deal with the facts - again for you since you appear not to be taking note.
* xxxx had 2 lines on the same account. 1 was being paid the other not.
* When you do not pay 1 line for whatever reason, after being chased by collections, if you do not pay or make arrangements to pay, the WHOLE ACCOUNT will be disconnected.
*vodafone has answered the OPs e-mails in a timely manner
*the issue is that they have not told XXX what they want to hear, namely that they will write of the debt incurred by wanting to disconnect 1 line before the end of the contract which is the line rental x the remaining months of the contract. Even then XXXX was offered half price line rental til the end of this contract.
* XXXX went to Ofcom which is great, but they did not tell xxxx what they wanted to hear which is why they come in for some stick from xxxx too. The CAB did not give the correct advice since they were not aware of the full facts of the case (VF does not give outsiders access to case notes so they would not know)
no matter how many people you ask your not gona hear what you want! you've made a bad sittuation worse just suck it up an pay it before it gets even worse0
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