Help please with serious problems from Voda-evil

XXXX

Long story cut short, I had two 12-month cashback deals that collapsed but Vodafone is still demanding payment. They were from different selling agents who dishonoured and disappeared and Vodafone happened to be the airtime provider. Most furiously, while I was trying to have one line services cut short they cut off my second line while I was fully paying the second line. When I requested to have the second line restored, they demanded 150 pounds on the spot, when I did not accept it they demanded almost double next month. They also lost my number that I had for 12 years, wrecking my spotless records on credit files. :eek:Complaint to Vodafone and Otelo to no avail. Recent advice from the local Trading standard, I could pay them or contest it in court.

I have never seen any business behaving like Vodafone such a bully, what other options do I have? Just wondering the consequences if I contest in court. What pros and cons to me? any advice would be appreciated.

diamonds

small claims court it, companies need to know consumers will not be bullied

mobilejunkie

Financial suicide. You don't understand the first thing about cashback deals and shouldn't have done them. You obviously also understand nothing at all about the law. Go to court and you will lose. Full stop.

Dime_Bar

Hmm I can see Vodaphone's point regarding making you pay, as the cashback agreement was not with them. However I feel there should be a tighter control on such offers by ofcom so there is some kind of backup in this situation.

XXXX

mobilejunkie wrote: »

Financial suicide. You don't understand the first thing about cashback deals and shouldn't have done them. You obviously also understand nothing at all about the law. Go to court and you will lose. Full stop.

Thanks to mobilejunkie, how could you be always so damn sure about everything all the time?

Though these contracts were obtained by dishonesty and deceptions, now no one is asking Vodafone to pay the cashback owed to me, I am talking about they cut off my second line, block my phone, lost my number, and wreck my credit files while I was fully paying them.

Do we have basic statutory rights as consumers? Why am I liable to pay for services that were disabled by Voda-evil? I will be happily to pay them if there was a court ruling that Vodafone did not infringe my rights at all. I need a jury, where could I find justice?

fsrandom

You did not enter into a CashBack agreement with Vodafone therefore Vodafone do not have any legal right to give you the money. You should be chasing the company you had the cashback terms and conditions with.

You're title of this thread is highly inappropriate as Vodafone do not owe you a penny.

spirit

To XXXX,

Can you tell us how they allegedly lost your number? When numbers are disconnected they go into a holding pool for 6 months before they are recycled to other customers?

What exactly has VF said to you re the barring and disconnection?

XXXX

fsrandom wrote: »

You're title of this thread is highly inappropriate as Vodafone do not owe you a penny.

Wow, another Vodafone blind defender, this thread is getting more interesting.

XXXX wrote: »

now no one is asking Vodafone to pay the cashback owed to me, I am talking about they cut off my second line, block my phone, lost my number, and wreck my credit files while I was fully paying them.

No one is asking Vodafone to pay the cashback, don't you understand?

It is Vodafone demanding further payments after they had done all the above, I wish you could be in my shoes.

spirit

xxxx could you give me some more info to go on re your 'lost' number and the cutting off of your other number please?

XXXX

spirit wrote: »

Can you tell us how they allegedly lost your number? When numbers are disconnected they go into a holding pool for 6 months before they are recycled to other customers?
What exactly has VF said to you re the barring and disconnection?

Well, first Voda-evil barred my line so I was unable to contact their customers services over the phone, then when I requested to have the line restored in the local branch they demanded £150 on the spot. Why should I pay them it was them disconnect me in the first place. So I said 'If I do not get the line restored I will have to stop payments.' Their facial expression: 'So be it.' Then next month they demanded to have almost double amount of payment and send out collection team. Later I found out the phone was completely blocked, and when I contacted them again they just said the number was unrecoverable.

If they were not so aggressive I might still be their customer today. It is amazing how Vodafone has managed to push loyal customers over the cliff from almost nothing, while I was desperately needing help. It could be easily resolved by more agreeable solutions.

spirit

why did they bar your line in the first place XXXX?

No such thing as 'completely barred' btw. they may have put a temporary stop on it but are you saying that they cancelled it completely? Even if they had actually disconnected, it goes into a holding pool and can be retrieved.

what was their reasoning for wanting £150.00?

Why did they demand double the payment?

Understandably you sound very angry about this, I would just say that those guys are not trained to deal with account management (collections) issues - and I would imagine were on the internal phone to said dept who were telling them what to tell you?