Zavvi Gift Cards

1echidna

olly300 wrote: »

Convince your relations to give you money instead. After all the vouchers have a monetary value on them so giving someone the same amount of money makes no difference.

When someone gave me money as a child and I didn't save it, I use to be made to show of the item I purchased with it.

Yes indeed my relatives do generally do give money or straight gifts and I usually make a point of saying how I spent the money. I have received some vouchers in acknowledgement of some voluntary work I do. I can in a way see why money is not appropriate there. Wife and I receive some vouchers from her relatives and old family friends which I let her deal with. I don't think she sees the nuisance value of vouchers in the same way as me.

GrammarGirl

nemetor wrote: »

Zavvi stealing customers cash by not redeeming vouchers bought is stealing.

Taking goods to the value of the aforementioned vouchers is not stealing.

And... I work in retail management. If I had Zavvi vouchers I would certainly be be swapping them for stock right now.

You work in retail management... so if you were in a similar position, wouldn't you want to protect and defend your staff to the hilt? Staff members have been told NOT to accept gift vouchers. By allowing customers to effectively steal items in return for invalid vouchers undermines staff, dents their already fragile sense of worth and shatters their last bit of authority.


Also, many people in this thread seem to think people who work in Zavvi are students, young people without responsibilities or wasters who don't really care. They are not. They are people with families, mortgages, children, rent and bills, just like everyone else.

Tomthumb

If they had any morals at all, instead of opening on boxing day to scrape as much money as possible from the post Xmas sales they would have opened to accept just Gift vouchers already purchased to give the people who had already put their trust and money in Zavvi a chance to get the goods they wanted!

paulherts

I suggest police would not arrest someone in the circumstances described, obtain their details and pass them to the store, civil matter, the store can take action if they so desire.

beingjdc

Tomthumb wrote: »

to give the people who had already put their trust and money in Zavvi a chance to get the goods they wanted!

I imagine the bankers who put them into administration and have probably lent them nearly £1bn consider their £1bn to be more trust and money than someone's £10 gift voucher.

Socially, this reflects the society we live in, but they do also have a point, too. Gift vouchers probably ought to be banned, on reflection, they serve no useful purpose.

LinasPilibaitisisbatman

Tomthumb wrote: »

If they had any morals at all, instead of opening on boxing day to scrape as much money as possible from the post Xmas sales they would have opened to accept just Gift vouchers already purchased to give the people who had already put their trust and money in Zavvi a chance to get the goods they wanted!

Its nothing to do with morals, its to do with the point of creditors, Zavvi arent remaining open to make people profits, however, instead to maximise the return to the creditors.

People should count themselves lucky Zavvi were accepting any vouchers as they dont need to .

Paulherts - one its a criminal activity so of course they would, secondly they would not just go around givingn out peoples details to anyone

As for the trust etc, why should a £10 voucher holder get preference over say a 30 million landlord creditor?

LELAN

Joe_Bloggs wrote: »

Perhaps It should be standard procedure to ring fence money, taken as gift vouchers, to protect it for the consumer, from the hands of potential administrators. This will assist the gift voucher market. As it stands the purchase of gift vouchers is to be avoided. Some administrators may see gift vouchers as free money. There may be a consumer backlash against this treatment of their funds. These funds were already a free loan until they were redeemed !
J_B.

:beer:

Constructive, Voucher money should be held in some form of trust and drawn by the retailers as Vouchers are redeemed.

I believe that Vouchers will be so discredited after the current tidal wave of ripped off consumers see the light that they will almost cease to exist.

Personally, I would advise anybody holding any vouchers, and most particularly those for single shops/stores, to get rid of them before they end up taking the hit for a chain that they have inadvertently become 'Banker for by 'lending' them hard earned cash

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. :T

GracieP

GrammarGirl wrote: »

By allowing customers to effectively steal items in return for invalid vouchers undermines staff, dents their already fragile sense of worth and shatters their last bit of authority.

If it was me my sense of self-worth would be far more damaged by being forced to deny people what is morally their right. And I would never be the type of person to cling to an authority that I should not rightfully have. I've spent a long time working in retail and anytime I was expected by management to enforce a policy which I was illegal I would always find a way to let the customer know the correct course to follow.

Making the vouchers invalid isn't illegal, but it is morally wrong. If I was working in Zavvi right now I'd be going through the motions of telling customers I couldn't accept their vouchers and I'd hate myself for it each time they go away empty handed. If they picked up their goods and walked off I'd be cheering inwardly. I would be worried about my job, certainly, but I doubt refusing to redeem these vouchers will in anyway save this company. And if somehow it did the badwill this is generating will dog the company for at least the next few years and could prevent any proper recovery.

GrammarGirl

GracieP wrote: »

If it was me my sense of self-worth would be far more damaged by being forced to deny people what is morally their right. And I would never be the type of person to cling to an authority that I should not rightfully have. I've spent a long time working in retail and anytime I was expected by management to enforce a policy which I was illegal I would always find a way to let the customer know the correct course to follow.

Making the vouchers invalid isn't illegal, but it is morally wrong. If I was working in Zavvi right now I'd be going through the motions of telling customers I couldn't accept their vouchers and I'd hate myself for it each time they go away empty handed. If they picked up their goods and walked off I'd be cheering inwardly. I would be worried about my job, certainly, but I doubt refusing to redeem these vouchers will in anyway save this company. And if somehow it did the badwill this is generating will dog the company for at least the next few years and could prevent any proper recovery.

I completely understand your point and agree with what you're saying... but my point is customers are being abusive and aggressive towards staff members. Whether those staff members agree or disagree with the stance Zavvi have taken on gift cards, they don't deserve to be treated with a disregard for human decency. The bottom line is, Zavvi staff have been told what to do, and they will do it. I'm getting angry about it because I have people close to me who work in a Zavvi store and the attitude of people towards them is disgraceful!

paulherts

Linas

Please don't pontificate on what you don't know.

The power of arrest is discretionary - many forces do not arrest shop lifters under a certain amount and allow the store to take their own action. Often that is just a matter of the police obtaining and verifying the details and passing them to the store.

The store then often just issues a banning order.

It is a legal argument whether leaving a gift card issued by that store to cover the amount of the goods taken is a criminal offence and I believe that many police officers would let the store ie. Zavvi take that up.

The police are not giving details to anyone they are giving it to the other party in dispute, this happens thousands of times a day across the UK.

The voucher issue in my opinion is also morally wrong.