Theft by a Virgin Engineer - help

Sssssss

dmg24 wrote: »

I don't think anybody believes that you are making up the theft, but the fact is you have no proof that it was the engineer.

As others have said, now that the poice are involved, VM are unlikely to compensate you in any way. In hindsight, it may have been better just to have dealt with this through VM, they would have been much more likely to compensate 'as a gesture of goodwill'.

and what let a thief get away! get real this is one time when justice must be done not compensation.

OP if the police can't do anything, if you have legal house cover try a private prosecution.

mspig

if this lady has had something stolen from her house why should she not report the matter to the police but only to Virgin and let this man get off scot free sorry but i for one would have phoned the police, i also belive that if the virgin engineer was the only other person in the house who doesn't live there and the item goes missing i would also be believing that it was him who took them - unless GHDs suddenly grow legs and walk or the op is losing her mind and never really bought and GHDs just imagined them.

vivatifosi

Just a thought... Have you tried calling Virgin and asking to speak to their HR department? They are likely to be very confidential regarding matters relating to their staff so I don't think you will get an answer from them, but if I ran their HR department I'd sure as hell follow your complaint up. If someone steals from one customer, what's to stop them doing it to another, or from stealing company assets?

Customer Services/complaints etc may not even inform HR of your concerns.

Edit: I'd also give them the police crime number so that they can follow it up directly, and discreetly.

ebsay2000

Write to Richard Branson!

Daytona_nev

Sssssss wrote: »

if you have legal house cover try a private prosecution.

Using what evidence!

Some people come up with ludicrously impractical advice on this site.

mum_of_4

vivatifosi wrote: »

Just a thought... Have you tried calling Virgin and asking to speak to their HR department? They are likely to be very confidential regarding matters relating to their staff so I don't think you will get an answer from them, but if I ran their HR department I'd sure as hell follow your complaint up. If someone steals from one customer, what's to stop them doing it to another, or from stealing company assets?

Customer Services/complaints etc may not even inform HR of your concerns.

Edit: I'd also give them the police crime number so that they can follow it up directly, and discreetly.

Well i guess that's why we reported it in the first place so that if he'd done this before or again at least our complaint will be on file. Plus why should we let him get away with it. The police said this goes on a lot but people don't realise that things have gone missing until much later or they don't bother chasing it up because they think it's a lost cause.

They have the crime number as they wouldn't even discuss the complaint without one and then to the police disbelife they interview him and now the police said that the engineer is going to get rid of them if he hasn't alreay.

The thing is it's like an ealier poster said, although we know it couldn't be anyone else and the police said his behaviour on leaving is telling it's his word against ours. So I guess that's it we can't do anything.

I just find it so frustrating that the way they handled the complaint was so shamebolic and riddled with errors and there's nothing we can do

tuggy12

Daytona_nev wrote: »

Using what evidence!

Some people come up with ludicrously impractical advice on this site.

Exactly !

It's basically the OP's word against the engineer's word, without any evidence.

mum_of_4

ebsay2000 wrote: »

Write to Richard Branson!

I wish I could. Wouldn't that be great.

My parents actually live near one of his property's In Oxfordshire but I don't know if he still spends anytime there.

Daytona_nev

tuggy12 wrote: »

Exactly !

It's basically the OP's word against the engineer's word, without any evidence.

Some people seem to think that cutting & pasting people 'rights', legal acts, or possible avenues without any practical application of it to the given circumstances is somehow helpful!

mum_of_4

tuggy12 wrote: »

Exactly !

It's basically the OP's word against the engineer's word, without any evidence.

The police were going to take the box away to prove he'd handled it but with regret I hadn't put them back in the box, well you don't do you. So basically Tuggy12 is correct.