E7even - service. (merged threads)

normanmark

dipifipi wrote:

by the looks of things the marker has been removed on my line.... but now i have another problem. when i check my number via the prodigy site, here is what it says :

We have detected a BT product on your line which may cause problems with ADSL We have detected a BT line sharing device (commonly called a DACS) on your line. This is something that BT will need to remove altousthat BT has used a fibre optic to provide your telephone line.

During the ADSL install this will need to be replace with a copper line and this may cause a delay in activating your line.

Now, if i have had broadband on my line for a year and a half now, why is it now suddenly unable to take broadband?
I appreciate your help on this one everyone.

Many many thanks,

Phil

Might be an incorrect record on their system. Use the official checker at: http://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome to see if your line is ok now

rizla01

Phew. I'm back.

Hi all!

Looks like the marker will have been removed from my line by now too but since I have no modem and since I recently cut off the second line to my house my solution was easier than most.

Had old line re-instated and old one (broadband) cancelled (all for free) and got Nildram to connect me so here I am 7 DAYS later with 8Meg availablility. Hooray!!

mike_paterson

Welcome back Terry !
I just placed my order with eclipse so am looking forward to getting decent speed again soon !

JenIttels

we signed up for bb to start 1 August now our line has been cleared. Huzzah!

I beg those of you still hunting for the cheapest possible ISP to think about what happened this time round and ask yourself whether it is better value to pay a small amount of money each month and then be screwed over and lose the service, or pay more each month for a service you know will be reliable.

I certainly feel like i've learnt something from the e7even cowboys.

paul_h

mike_paterson wrote:

I just placed my order with eclipse so am looking forward to getting decent speed again soon !

Hi Mike!

I ordered eclipse late yesterday afternoon, and I am using it now!

Line sync came back a few hours after ordering, at the new adsl max speed. Eclipse emailed me a username and password this morning, I popped it in the router and hey presto!

:j

'Official' activation date is 1st August...;)

lellie

paul_h wrote:

Hi Mike!

I ordered eclipse late yesterday afternoon, and I am using it now!

Line sync came back a few hours after ordering, at the new adsl max speed. Eclipse emailed me a username and password this morning, I popped it in the router and hey presto!

:j

'Official' activation date is 1st August...;)

oo yeah often you get activated early - will get my parents to check..

I've been on eclipse for a long while now.. I recommend it.

DieHard

I signed up with AOL and got their silver package at £9.99 for life. I am not getting the wireless router, but I already have a router from when I signed up for E7Even so I wasn't bothered about having the wireless router anyway.

I entered the username and password that AOL gave me today and I now have my broadband connection back just two days after I signed up.

I can't complain really all things considered I signed up for two years with E7Even and I chose to stay with them even when they were offereing refunds and MACs because I never had any real problems. I have only really been without a connection for just under a month which is nothing when you consider the porblems other people have had.

After some initial hassle with Barclaycard they finally agreed to credit me with the one year subscription I was owed from E7Even, so that is my first year subscription to AOL covered.

It could have been a lot worse.

mike_paterson

paul_h wrote:

Hi Mike!

I ordered eclipse late yesterday afternoon, and I am using it now!

Line sync came back a few hours after ordering, at the new adsl max speed. Eclipse emailed me a username and password this morning, I popped it in the router and hey presto!

:j

'Official' activation date is 1st August...;)

Great news Paul.
My router has now connected with the new username and password and I can see the link is active. I cannot do anything with it yet so am dialled in again currently.
I'll keep trying, though my activation date is 2nd August.

Cheers
Mike

shafeeq

Mike:

Did you get a special package or normal that is being offered to everone by Eclipse.

Thanks
Shafeeq

mike_paterson

Hi Shafeeq,
It is the normal deal.

Basically it is their option 1 package. I signed up for a year and get the following:

It is £9.99 for the first 3 months then £14.99 (e3ach month paid in advance - not the whole year in advance)
Free connection
up to 8M ADSLMAX speed
Free Alcatel adsl modem that I will sell on ebay !
dynamic ip or 2 static ip addresses (or even more if you can justify it).

The option 1 has a fair useage policy as follows:

Peak Time is 6p.m to midnight
in peak time you are restricted to 20GB per month (this is miles more than most packages offer in total)
outside peak time there is no limit

They also have a referral scheme. I obviously am not in a position to recommend tham as I have not yet been connected, but they seem to get favourable reports on ADSLGuide and they compare favourably with the likes of Demon, Zen etc based on the customer feedback at adslguide.


For me it will cost £9.99 x 3 + £14.99 x 9 less £10 from splitting the referrers fee less approx £15 for the alcatel modem on ebay = £140 or £11.66 per month on eaverage over the year. This is less than I was paying e7 for a 1M service!

Cheers
Mike