E7even - service. (merged threads)

MickKnipfler

Thanks guys. I've just signed up with fast4 dial up as a stopgap. Not fast but at £4.99 for a month, it's fine!

XJag123

Hi everyone.

I had a devil of a job to find you! If there are other e7even/Ezee threads on here please point people to the link below. This is NOT a scam (unlike some!)

This is my first post on this forum but before you say 'oh no, yet another newbie' I'd add that it's not my first post elsewhere! I was asked by a user of this forum to call in and give you people a good prod so here I am.

As you all know by now e7even has done the dirty on its users who have been hijacked by the terrible trio T, 1 and E. You don't need a history lesson I'm sure. The way things have been done we have all been going around in circles because no-one will accept responsibility and make any decisions. Ofcom claim to be 'working on it' but you could fool me! Something needs to be done and done NOW. I am sick of hearing nothing but bad news.

I have started an action group on adslguide forum to try to get things moving - I will not bore you with the exact details here but will point you to the page where you can see what's happening and take part. I can't emphasise enough that if you want something DONE the only way that's going to happen is to take some ACTION and to do that TOGETHER. It sounds crass but numbers add up and the more people push the more chance there is to get some change. if we get nowhere at least we've tried.

Please call in as soon as you can and read what we're doing and take some action - you have nothing to lose except a bit of time and you can at least sit back and say 'I'm doing something to help' instead of feeling shafted. If you feel angry, bitter, frustrated and wound-up you're not alone!! Use that to do something positive. Take a few minutes and click on the link. I'm not trying to sell you something except some say in what's happening behind your back.

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=e7even&Number=2560266

System

I'd just like to put on record how much I appreciate all the imput from fellow MSE members who have both the time and understanding of the current situation of e7even's demise and what is exactly happening and then taking the trouble to explain on this site. I have no doubt that there may well be other sites that are providing a similar service, but I choose to look here.Well the 14th is almost upon us, and guess what, talktalk would like to connect me as from the 17th, BUT, I am going on holiday (again) for a week so I will be blissfully unaware of what is happening. The only consolation is that the 14th is ONLY a date and if I've understood things, it may be a few more days before my line is cleared.Again, thanks everyone.

Venture

I'm Sure most of you are aware but the webmail is working again, and it would appear all messages are there and you can forward them, or reply.

The address is
http://webmail.e7even.com/cgi-bin/webmail.cgi

bobstheboy

Just checked my bank statements online and I have a refund for outstanding months and upgrade never received. Don't know if it's from Visa or E7broadband because I complained to Visa last week.

One happy bunny !

Bob

DieHard

I am in the process of claiming a refund form Barclaycard and they have sent me a letter asking for certain documents.

They want copies of my invoice/agreement/brochures/photgraphs/plans as applicable including terms and conditions. A detailed breakdown of the individual item(s) value may be necessary.

They also want details of any warrenty/guarantee given at the time of the sale, including terms and conditions.

Copies of any/all correspondence between me and the retailer/manufacturer.

Any other documents related to the transaction.

Has anyone else claimed for the money back from Barclaycard? Did they ask for all these details? I sent my credit card statement with had details of the payment and screenprints of the message stating that E7even had cancelled my contract from the redirected website.

I am not sure I have the invoice and I doubt I will be able to get a copy (where could I get a copy of my invoice?), how will this affect my claim? Has anyone who has claimed from a different credit card had to provide all these details?

bikebounder

Rex_Mudi stated....I've just had a call from a senior trading standards official (my query had been passed up the line). They explained that in this case, even though the service had started. The 7 day cooling off period still applies. Further to this (it gets better), notice of a 7 day cooling off period should be contained in the terms for the new service (Ezee). If there is no refference to this in the terms, the cooling off period is extended to 3 months and 7 days (even if the service has started), or 7 days after they include this in their terms.
I've just been back and read through the Ezee terms very carefully. There is no refference at all to a 7 day cooling off period. This means you have a 3 month cooling off period with Ezee (or 7 days after they amend their terms).[/QUOTE]
Does anyone know which Trading standards we should call? I've just had the following e-mail from ezee which offers no hope....

Dear Customer
>
> Further to your request to cancel your Contract under the Consumer
> Protection (Distance Selling) Regulations 2000 Act (‘Cooling off
> period’) you may do this at any time up to 7 working days from the date
> that you accepted the terms and conditions when purchasing the service
> from us. You will need to notify us in writing of such cancellation
> within the cooling-off period and return any goods we may have sent you,
> undamaged, in their original packaging and at your own postal cost, by
> sending them special delivery to Ezee DSL Limited, 195, North Street,
> Leeds, LS7 2AA.
>
> Should you not return all the goods you have received, we shall be
> entitled to charge you for any costs incurred in collecting them from
> you. This does not affect your statutory rights.
>
> If you use any of our services or any part thereof after agreeing to the
> terms of the Terms and Conditions of sale, you will be considered to
> have accepted the service and therefore lose your right of cancellation
> under the above Regulations.
>
> When the service is activated your line is opened for use, if you had
> not used this link then you would be elligible to cancel the service
> under the terms of the contract. If you have paid for the service but
> not used the service then please write to the address above and we will
> check our systems to confirm this and proceed accordingly. We apologise
> but if you have used the service you are then unable to cancel the
> service under the Consumer Protection (Distance Selling) Regulations
> 2000 Act.
>
> Regards
>
> Ezeedsl Support

Rex_Mundi

They are in the wrong here. Get in touch with your local trading standards (in your local phone book). They will back you up here.

Yes, if Ezee had told you that your right to cancel under the distance selling regs did not count once your service had started. Then they would have been correct. BUT, they didn't (I can provide you screenshots of the terms if you like). They didn't mention anything about this in their terms (still haven't). This gives you up to 3 months and 7 days, or up to 7 days after they ammend their terms to include this statement. This is their muck up. They set this company up so quickly to grab the E7 customers, that it looks like they omited to include this. This is their problem, and to your advantage. Trading standards will back you up here.

Have a look at this................

"Regulation 8 of the principal Regulations is amended so that the supplier is no longer required to inform the consumer, prior to the conclusion of a contract for services, that he will not be able to cancel once performance of the services has begun with his agreement. Instead, the supplier must, in such cases, provide the consumer with information as to how the right to cancel may be affected if the consumer agrees to performance beginning less than seven working days after the contract was concluded. This information must be provided prior to or in good time during the performance of the contract.

Regulations 12 and 13 of the principal Regulations are amended so that-

* (a) where a supplier of services provides the information required by regulation 8 before performance of those services begins and the consumer agrees to such performance beginning before the end of the cooling off period, there is no right to cancel; and

(b) where a supplier of services provides that information in good time during the performance of the services, there is a right to cancel even if the consumer agrees to performance beginning within seven working days of the contract being concluded, but the cooling off period begins when the consumer receives the information and ends seven working days later or when performance is completed (whichever is the sooner)."

The bold bits are very relevent to you here. They DID NOT inform you that because your service started before the 7 day period, this right to cancel didn't count. I've read the terms very carefully three times now, this has not been mentioned at all.

If/once they ammend their terms, you all will still have 7 days to cancel once the terms have changed.

A call to trading standards should sort this out for you.

bikebounder

Thank you Rex,

Your help is very much appreciated. With quality input like this I have easliy been able to draft an effective letter to ezee.
I would appreciate those T&C screen grabs if you have them. I signed up on the 2nd of July.
I couldn't print them out from the website when I tried - Is that allowed? Surely we're allowed a hard copy of our own T&Cs.

Rex_Mundi

I think this was posted by XJag here already, but may have been lost in the confusion with the E7 threads recently.

If any E7 victims want to fight back. Have a look at this..........

ACT NOW - I think I have a way out!