E7even - service. (merged threads)

sean_rudenko

Latest message on Ofcom bulliten board is as follows

Updated 4July 2006

E7even has informed Ofcom that its customer contracts for broadband have now been cancelled. The company is directing former customers to an alternative service provider.

Ofcom continues to discuss the situation with E7even and the company's suppliers, to consider what further options are available to customers. Ofcom aims to provide more information as soon as possible.


What I would like to know is that if E7even offices have been cleared out and they are not answering the phones, how are ofcom in contact with them?

Have they got them stashed in some plush hotel somewhere at tax payers expense?

normanmark

Obviously if E7 have definitely gone bust then the Administrators are called in & thats who Ofcom will be liaising with.

EDi_2

I rang up Ezee DSL and after 1hr 45mins on hold got through to an indian call-center telling me to migrate to them for free in 1hr as they had taken over from E7even.

When I pointed out thgier web site was in fact more a 'web page' and everywhere related to E7 I asked where their real site was not the E7 one
= no answer

Then I asked why they where not listed on ADLSguide
= no answer

Why when I looked up company information at companyshouse.gov they have only been trading for a few months = no answer

I asked for my MAC code
= unavailable!! (can they do this?)

I asked if I could change after a few months as most E7 customers have no outlet but to turn to EZee, I was told 12month minimum, (this is currently not stated anywhere on their web page,).

Then I asked why I should sign up to a company that does not exist
= they hung up the phone on me!!! :mad: :mad:

I then called Tiscali who were very helpfull :A , the guy I spoke to said he had had over a dozen calls from E7 customers today. He said Ezee are nothing to do with them and believes as I do that are bullying people into signing up by not allowing MAC codes os closing the line.

I also realised that 2Mb access is £19.99 with EZee and £17.99 with Tiscali.

I just need a MAC code to move.

Two friends of mine singed up on Saturday when their access dissappeared and are still to get any access(not 1hr as stated on the web page)

After I pointed out some of the alarming oddities with Ezee they have both canceled they Credit Card arrangements.

They both have dial up now.

I have a friend who lives nearby whose PC I have hijacked (Wifi wont reach ).

Any ideas on how I can get a legit MAC code?

mike_paterson

normanmark wrote:

Obviously if E7 have definitely gone bust then the Administrators are called in & thats who Ofcom will be liaising with.

It would seem that they hav not gone bust (yet) - just that they have terminated all our contracts without telling us and have sold our names to ezeedsl (is that legal ?) who have bought the network from e7.

I do not trust e7eedsl - sorry ezeedsl and would be wary of them. If 186k is such a good bet why do they not migrate users to their 186k network and let us try it free (?) for a couple of weeks.

It amazes me that OFCOM allows companies to take over the network that we are paying for , and then stop us accessing the inetrnet.

186k seem to be a very shoddy company with underhand practices.

I emailed them to ask whether I could get their 8M connection and what the cost would be as I am on a 1M connection now and the info seems to state that people onm the 2M connection would get the enhanced service free. They simply asked me to ring their 0871 number. I have told them that I am not prepared to pay for the privilege to sit in a line of greater than 25 others to ask a simple sales question. I have also asked them for my MAC code. It will be interesting to see what happens as my contract ends tomorrow anyway !

JenIttels

rizla01 wrote:

And heres the lates press release from 186k.



Hope its of some benifit!

Ugh. What a horrible press release. Total rubbish really - trying to put a lovely spin on a total mess of a situation which they're a part of.

We've decided against
-talktalk: could be dodgy service but we'll see how that one goes
-tiscali: well, they're the ones that sold the network to e7even yet they do nothing about vetting their resellers or controlling them
-ezeedsl: HOW DODGY?? "Hell no", was our response to these chaps.

I think we've learnt our lesson and will be signing up to the isp that is a little expensive but that adsl guide recommends (the name of the company escapes me). We tested their customer support lines yesterday and got through to someone very quickly everytime we phoned. Worth the extra £5ish a month over other companies if you ask me.

Rex_Mundi

EDi wrote:

Two friends of mine singed up on Saturday when their access dissappeared and are still to get any access(not 1hr as stated on the web page)

After I pointed out some of the alarming oddities with Ezee they have both canceled they Credit Card arrangements.

They both have dial up now.

I have a friend who lives nearby whose PC I have hijacked (Wifi wont reach ).

Any ideas on how I can get a legit MAC code?

I'm not sure your friends just cancelling their CC arrangments is a good idea. They have signed up for a twelve month contract with Ezeedsl. If they don't pay each month, Ezee could rightfully come after them for their money. A far better way to go is to inform Ezee by email/phone/registered letter that they were not not fully aware of the implications of signing, and want to cancel the contract under the distance selling regulations (this gives you 7 days grace when you buy over the internet). This may or may not work, but if they don't inform Ezee that they want to cancel, they will still be liable for payments to them for the next 12 months.

As far as MACs go.............

Somewhere in the middle of the mess that is E7/Ezee/Tiscali, is a possible MAC. E7 aren't in a position to give them out (probably because of unpaid bills to Tiscali). Ezee say that unless you sign up to them (for a 12 month contract), they are not responsible for issuing you a MAC. Tiscali could issue one (after all, they are ultimately where your connection is), but say that they are only the wholesaler in this case and won't deal with end users (you).

As frustrating as the situation is...........You are well and truly stuck. OFCOM/OTELO appear to be as useful as a chocolate teapot in the present situation.

It looks increasingly like the E7 tag will be released completely from peoples BB lines on the 14th July. This will free your line of any sign of BB, leaving you free to sign up to any ISP you like (as a new customer, not a migrating one). If you sign for a new ISP when your line is free, it normally takes one to two weeks to get things going again. Some ISPs also charge a connection fee to new signups. This is a one off charge over and above the monthly fee.


@ normanmark........................

Was it you posting over at ADSLGuide on the OFCOM thread? If it was, I like your posts. I thought they were very sensible and balanced.

mrnomoneybags

Rex_Mundi wrote:

I'm not sure your friends just cancelling their CC arrangments is a good idea. They have signed up for a twelve month contract with Ezeedsl. If they don't pay each month, Ezee could rightfully come after them for their money. A far better way to go is to inform Ezee by email/phone/registered letter that they were not not fully aware of the implications of signing, and want to cancel the contract under the distance selling regulations (this gives you 7 days grace when you buy over the internet). This may or may not work, but if they don't inform Ezee that they want to cancel, they will still be liable for payments to them for the next 12 months.

I think you have a 14 day period where you can cancel.

Rex_Mundi

I just had a check of the Distance Selling Regulations, and as far as cancelling a service (which is what this would count as). You have seven days from the day after you signed up for the service. To cancel, written notice must be given.

I also checked through the Ezeedsl terms and conditions. I can't find anywhere in there that mentions a 14 day cancellation period.

Your rights when shopping from home

When shopping from home, you additionally have the right to:

* Clear information about the goods or services before placing an order
* Written information about a purchase.
* A 'cooling off' period of seven working days, during which an order can be cancelled without any reason and a full refund made.
* A full refund if goods or services are not provided by an agreed date, or within 30 days of placing an order if no date was agreed.
* Protection against credit card fraud.

It seems that the 'cooling off' period of seven days would definately apply to anyone that signed up to Ezee last weekend, and has changed their mind. You would need to give written notice of cancellation very quickly though (before this weekend).

ilovesaabaeros

I'd be careful about relying upon the Distance Selling Regulations for this. The E7even T&Cs quote:

"16.2 After the Start Date this Agreement may be terminated as follows and the cancellation provisions of the Consumer Protection (Distance Selling) Regulations 2000 (the "Distance Selling Regulations") will not apply to the Service"

So I'd be surprised if the ezeedsl T&Cs were any better, since their approach appears to be completely mercenary. Given that your start date with ezeedsl will be the same day as you pay, (since they claim to turn you back on within the hour), you are unlikely to be able to rely upon the DSR for protection.

I've not seen a copy of the Ezee T&Cs since I refuse to sign up with them, we're going to go with IDNet I think. As mentioned elsewhere in this thread, their customer service was superb when I called them.

bikebounder

I am feeling a bit hasty now since I signed up to ezee dsl just thinking it was a month by month deal. Having poured over the T&C's I still think it's not clear that you're being tied in for 12 months.

I just spoke to "consumer direct" and it was suggested that because the service is already active the distance selling regs cooling-off period does not apply. Therefore all that was recommended was to e-mail your wish to cancel, citing a misunderstanding, then cross everything and hope.

Ezee certainly isn't the keenest deal out there but it's not a financial disaster since I won't be paying a reconnection fee. In restrospect though I would have liked the choice as many of you still have and I feel a bit daft at having rushed in. Feel free to learn from my mistakes...