E7even - service. (merged threads)

mike_paterson

When I spoke to BT they told me quite categorically that you do NOT need a MAC code to change supplier. They told me that the transfer can still be done but that it could add 2 weeks to the time usually taken to make the move. Have you asked other suppliers ?
I am thinking of moving to Bulldog who now operate in my area and can offer me 8M as opposed to BT's 1M.

Ted_Hutchinson

mike_paterson wrote:

When I spoke to BT they told me quite categorically that you do NOT need a MAC code to change supplier. They told me that the transfer can still be done but that it could add 2 weeks to the time usually taken to make the move. Have you asked other suppliers ?
I am thinking of moving to Bulldog who now operate in my area and can offer me 8M as opposed to BT's 1M.

Well this isn't what I was told when I rang them yesterday. I will try again but am not at all hopeful.
Cheers
Ted

paul_h

Ted_Hutchinson wrote:

While Cloud_dog's experience may be acceptable or at least tolerable, other readers should be aware of the failure of E7broadband to respond effectively to the service tickets I have raised, they have been unable/unwilling to respond to the letters, emails, telephone messages which I have left. They have not issued me with a MAC code nor have they sent the remaining balance from my biennial subscription.

I have been relatively quiet on here and ADSLguide about my experience with e7, which has been relatively problem free I'm almost embarrassed to say. Apart from a couple of bumpy days around the time of the changeover to @e7broadband.com, things have been OK.

There is no doubt, however, that the company is having a difficult time and the experience of Ted_Hutchinson is certainly not unique - there are a considerable number of people which have poor connections, or no broadband at all. The way that the company has simply refused to communicate, or sometimes even acknowledge customer's problems is quite frankly appalling.

shafeeq

Paul_h I agree with you also. I had few bumps only not much to worry about too much. Only think is E7 took money from to increase me speed from 1 mbs to 4 mbs in Nov/December, this has not happen. I did email them end of Dec, was told this will take place in first week of January, still nothing.

I was waiting for them to sort out the problems they had before contacting them. Not sure how long to wait.

I suppose I should be grateful that at least I have a connection.

Shafeeq

theloft

I think Ted_Hutchison deserves a round of applause for his post No.233 above (have not used "quote" as it is a long post). Not necessarily for the post, although I thought it really mapped out the plight of many poor E7 customers (glad I'm not one!) No, the round of applause is for the fact that Ted has not found it has reduced him to post under his "Grumpy Old Man" pseudonym.

PS. Did I really read that Mike P is actually going to leave E7 !!! Wonders will never cease !!![/COLOR]

mike_paterson

theloft wrote:

PS. Did I really read that Mike P is actually going to leave E7 !!! Wonders will never cease !!![/COLOR]

LOL - I am always after the best deals and as all the BT supplied companies will only let me have a 1M connection, the best deal for me is to go with Bullldog as my exchange now has their 'kit' installed for LLU allowing me close to 8M.

My nearly 20 month term with e7even is coming to an end and because of the problems this year plus the fact that they do not reply to my emails very often I stopped recommending them towards the end of last year.

I stand by my word - E7even were truly excellent for me for 16 - 17 months. They had truly excellent service, reliable and fast connection and were great value to boot!

How can it all have gone so wrong ? My guess they grew very quickly and could not implement the changes needed to support a larger customer base internally and so decided to farm it out to a larger company. Customer support was good until the big bang and their mass move of customers to this new network. When it didn't work, e7 were engulfed in thousands of incidents and probably only had 2 people on the support desk. 1,000s into 2 doesn't go and my experience is that to take on staff takes time and effort - both of which were in short supply. End result a massive fire-fighting exercise that they lost.

I am though rather suprised that they have not yet sorted out compensation for customers as this was always done very well previously.

It is all rather sad !

theloft

Mike_paterson
Is the 'BODY' - E7even ??


Sorry if this is a poor joke, but have not seen other posts.

mike_paterson

theloft wrote:

Mike_paterson
Is the 'BODY' - E7even ??


Sorry if this is a poor joke, but have not seen other posts.

LOL - that is bloody funny !
You have cheered me up !

djohn2002uk

After what I've read about Bulldog here and other places, I hope Mike has learned from past experience and will not start recommending Bulldog and enticing people there as he did with E7. :rolleyes:

Edit.
What I fail to understand is how Bulldog can offer up to 8M whilst BT cannot offer even 2M. This sugests that the copper is not capable and therefore the up to 8M may only be the same as BT is able to offer, i.e. 1M.

bubbles2007

Has anyone here actually taken action against e7? Like court action, credit card chargeback or called trading standards?