E7even - service. (merged threads)

Guy_Wise

Scotty is correct, of course. There do seem to be a number of people in this situation.
If you have tried all the available logins with no luck, re-typed your password in, checked your settings, then it will be down to e7 not putting the correct info into the authentication system.
All you can do then is to send another email to them detailing exactly what you have done and asking them to re-check the authentication from their end.
If no luck with email, try writing to them snail mail with the same info, asking them to re-check.

Guy_Wise

hellofreebies wrote:

i ve had no connection for 2 weeks now...when i change my log in from e7even to e7broadband.com i get an invalid password pop up.....please help... i have a sagem f@st 800 e3 modem how do i change its settings as can not find any setting menu for it ?

Your problem could well be similar to the others where e7 have not entered your login details into their authentication system correctly.
You need to try all the available logins.
Also re-type your password in.

But you can check the vpi /vci setup to be sure.
I don't have a Sagem, but i think it is similar to this:

Double click the diagnostics tool icon

or click the triangular icon in the system tray

click on the configuration tab

should be:

Protocol: PPPoA (sometimes called PPP over ATM)

VPI: 0

VCI: 38

any changes made, click on "Save Changes"

If none of that works, then either email or write to e7, detailing exactly what you have done and ask them to re-check the authentication details from their end.

Ted_Hutchinson

Guy_Wise wrote:

Your problem could well be similar to the others where e7 have not entered your login details into their authentication system correctly.
You need to try all the available logins.
Also re-type your password in.

But when you've done this a few hundred times you do begin to wonder if the fault must be a e7even's end. I've got a copy of my original password in front of me so I know that's right and similarly typeing the correct username@ option is fairly basic. I think this is simply a way for e7even to imply the fault is not theirs and it's bull****.

Guy_Wise

I agree with you, Ted. There is only so much you can do from your end. Once you have checked those possibilities then you have no option but to get e7 to sort it out from their end.

That's why i suggested you write to them if you can't get a sensible response via email.
But i would try to keep the letter factual, and not bring any emotion into it, even though you probably feel unhappy with the situation.

Good Luck..

ManAtHome

Yes, I went through the (random) "PPoA Authentification Failure" about a month ago and had the "auto-reply" to check my name and password. Impossible to tell from this end, but could have been some sort of network time-out at their end (as it was random at this end).

Ted_Hutchinson

Guy_Wise wrote:

I agree with you, Ted. There is only so much you can do from your end. Once you have checked those possibilities then you have no option but to get e7 to sort it out from their end.

That's why i suggested you write to them if you can't get a sensible response via email.
But i would try to keep the letter factual, and not bring any emotion into it, even though you probably feel unhappy with the situation.

Good Luck..

Although my exasperation with E7even's downright dishonesty and incompetance has been voiced online I do keep my emails to them on a factual polite basis. No point in upsetting the chaps who i I need to sort the problem out. But it really is too bad they do not reply to support tickets ever, do not reply to emails and do not provide a freephone alternative when it is clearly and indisputably, their fault that I have been disconnected and cannot reconnect.

spammeplease

I agree that civil and to the point comminication with E7 is preferable. I emailed them to ask them to let go of my connection so that I could get another supplier and they did reply in similarly business-like terms although it took them 24 hours plus.

As regards the modem settings, the best advice must be to change the bit that says username@e7broadband to newuser@AProperISP...

theloft

What a nightmare E7 has turned out to be !! Won't OFCOM or Trading Standards do anything ??

roses

theloft wrote:

What a nightmare E7 has turned out to be !! Won't OFCOM or Trading Standards do anything ??

Nope, they only step in 3 months after you have formally put your complaint to E7even in writing. They are totally useless and have no power at all it seems to do anthing.

Ted_Hutchinson

While logged in to my E7even account details I noticed that I could buy 30 days freephone technical support for £5
Years sub to the freephone support is £25
DON'T WASTE YOUR MONEY ON THIS OPTION.
I phoned before 10am today to find that I could leave a message or wait till the Saturday opening time of 10am
At 10am I phoned again to be given 2 options
Leave a message or wait for an operator.
I chose option 2 to be told " We are no longer able to hold calls on this number, leave your details and we'll get back to you"
As I've been waiting for Technical Support ticket to get back to me by email since Monday 6th Feb without any response I suspect this £5 freephone technical support contract is as much use as the rest of their technical support.