MFI Administration article discussion

KateLT_2

or might have been MFInteriors

Sally_Chambers

Martin_Loasby wrote: »

We purchased a new kitchen together with all the relavant appliances from MFI in June of this year. We now have a problem with the washing machine, which is still under manufacturers warranty. The appliance is a Diplomat, I cannot get through on the helpline numbers whcih are constantly engaged. We need to know how we get this appliance repaired.

As this is within the manufacturers guarantee your contract is with the supplier. As they are in administration you should contact the administrators for guidance. If an appliance is covered by the purchased extended warranty and fails after the first year then you need to contact RMS (Risk Management Services) on 0191 256 1001 as they deal with claims for AIG UK Limited who underwrite the insurance for MFI Financial Services Limited.

Hope this helps.

henm01

atlantic04 wrote: »

Im also will be looking for something like the kennington range if they can't deliver the rest of my kitchen on the 18/12,have a look at this range with Magnet http://www.magnet.co.uk/kitchen.asp?vSection=purely&vPage=shelton&vRange=purely&vKitchen=Shelton

It looks quite similar but will need to check the colour out. Fingers crossed as can't see I'm going to get my remaining items.

henm01

KateLT wrote: »

Today's announcement doesn't bode well as the sales staff said they won't get paid their commissions this month only the basic

What announcement Kate?

KateLT_2

Apparently MFI were going to make an announcement today about how people would get money refunded, but as the employee payment is prioritised before customer refunds, and staff are already being told they won't get their earned commissions for this month, then it doesn't bode well for promised refunds.

Blowdog

Just got through to the administrators to chase my appliances and the guy i spoke to seems to think anyone who paid by cheque or debit card will be at a total loss! He also said the whole business will be insolvent by Monday 15th! B@rstards!

Doodler

Hi,
We had about 3/4 of our kitchen delivered back in November, some of which was damaged. Two new delivery dates were given for the remainder of the kitchen and replacement of the damaged parts. Obviously, these deliveries haven't been made.
I spoke to the administrators who said that I would have to wait until 18th Dec before they could tell me anything. Went into the MFI store that I bought the kitchen from, and they said that any missing parts would be refunded.
My question is, how can I build a kitchen with a lot of bits missing and no way of replacing them, and what happens if, when I open all of the boxes, I find that other doors etc are damaged?
Do you think that I have a case for trying to get a full refund? They can come and collect what we have got because quite honestly, it is worthless to me whilst it is incomplete.
I did not pay thousands of pounds for a decent kitchen just to have to botch it together with mis-matched parts in order to build it.
Sorry for the rant, but I guess that like the rest of you, I am peed off :-(

Doodler

Mmmm, having read the previous couple of posts made whilst I was typing out my rant, it looks like we won't even get the refund of the missing parts!

Doodler

Another thought lol

We got an odd door delivered which is not ours, not even the same range. It is a 400 HL door, item no NFKK014, Oak.

If anyone wants it, you can have it for the cost of the postage

abr

i have a integrated washing machine APM 8512
i need the hinges to fasten on to the decor panel (door)

anyone know where i can get them from please