MFI Administration article discussion

Former_MSE_Wendy

This thread is for discussing the
MFI Administration guide.

To discuss/ask a question click post reply.

andrewmoorcroft

What happens about the guarantee for defective products? Some people had the MFI insurance.

andrewmoorcroft

B&Q home page says
</IMG>
Bring your quote any B&Q store
and we'll match it & give you 10%
off the lower price </IMG>

Debt_Free_Chick

andrewmoorcroft wrote: »

What happens about the guarantee for defective products? Some people had the MFI insurance.

Check the T&Cs - stores do not usually provide the insurance, they just sell it. The insurance is usually provided ("underwritten") by an insurance company - Domestic & General is often the insurer for domestic/household goods.

ljc67

I'm concerned that obtaining a full refund under the "Section 75" rule may be a problem. On MFI receipts every part of our bebroom furniture is itemised and quite a few items come in at under £100. We are still waiting for cabinet feet and plinths that may never be delivered and although the total amount of the undelivered items comes to going on for £200 they are all itemised at less than £100 on our receipt. I think that the credit card companies attitude to this principle may have a real bearing on how much money is refunded to MFI customers. I could imagine that, for instance, that a kitchen purchase would have a large amount of parts that would be itemised at less tham the £100 limit. Would a refund only apply to individual parts priced at over £100?
Any advice would be greatly appreciated!

mrmclark

I bought my kitchen in May under the pay nothing till next year at 0% over 3 years.
I received a letter yesterday from the administrators kroll advising me that blcak horse will not finance this . I have been given 3 options . Pay in full and receive 10% off. Get a loan or credit card and pay it or go through black horse at there rate.

Problems i have are.
All options in the long run are going to cost me more money, i only bought with them because of the deal of 0%. I only bought my new house in may and my partner has just had another baby. So money is tight.

Also there are defects to the kitchen appliances , the oven doesnt work propperly , dishwasher leaks and the extractor fan still has no charcoal filters. Rendering it useless. Who do i go to for replacment or to be fixed ?

Any help or advice would be appreciated. Also i do feel sorry for the mfi staff who have lost there jobs and hope they find somthing quickly

asma_2

hi, can anyone help me, i paid a deposit of 260.00 for a bedroom on my credit card which has been paid off now, how do i claim the amount back? thankyou

Scarlet_Fever

i paid £5500 on monday.... for fitted kitchen to be delivered on the 11th and fitted on the 15th. i paid on 2 credit cards (amex and barclaycard) i have phoned them noth to advise of possible claim, Amex were great, sending forms out and said if not sorted by time the bill comes to not pay it (just pay the other bits) and they would waive the interest, whereas barclaycard are not interested until the goods dont actually turn up!

anyway - the wosrt thing (for me) is not knowing - if i knew they werent coming i would go and order somewhere else, and if i knew they were coming i would book the time off work! my kitchen surveyor suggested the goods may be delivered and that MFI may refund the fitting charge (which was free!!) and we pay the fitters direct.

as B&Q are offering same kitchen with 10% discount, can i cancel this now? not that i can b bothered to b honest.... but would i be able to if i wanted to

Scarlet_Fever

asma wrote: »

hi, can anyone help me, i paid a deposit of 260.00 for a bedroom on my credit card which has been paid off now, how do i claim the amount back? thankyou

you would need to phone your credit card company and they will tell you their own procedure (see my post for the differences)

Scarlet_Fever

mrmclark wrote: »

I bought my kitchen in May under the pay nothing till next year at 0% over 3 years.
I received a letter yesterday from the administrators kroll advising me that blcak horse will not finance this . I have been given 3 options . Pay in full and receive 10% off. Get a loan or credit card and pay it or go through black horse at there rate.

1)you have a contract.... i would say that you are within your rights to say - i dont want to change my deal thank you - and if they get gobby go to your citizens advice bureau? or tell them to come back and put your kitchen back to how it was before they started as they are attempting to break the terms of the contract already signed


2)and also - you have problems with the items goods i am pretty sure you are within your rights to withold some payments to cover this anyway...

get 1 agreed first, then get 2 agreed - dont let them bully you!!!!

Trust_2

there is virtually no stock movement at the present time.

The delivery companies have not been paid!

The administrators have to study what stock is there and what isn't, and work out a plan of what to do!

So you need to make sure you phone in on the numbers on the website to get up to date information