MFI Administration article discussion

atlantic04

i have had most of my kitchen there are about 15 items missing i paid 2200 on amex and 2300 with my halifax credit card where do i stand on my refund,i dont want to give the kitchen back if i havent had my money back,And someone have said about the 100.00 limit there are some items under 100.00 do i get a refund on the items,i bought all the items in one so i would have thought i would have a full refund:beer:

lozzy73

What I can't work out is when to approach my credit card company, I'm still hoping that they can fulfil the order as it already had a confirmed delivery date in December.

Also, because of numerous !!!!-ups with the complete order, the item that I'm waiting for was ordered for me free of charge (owing to the sales rep making a complete pigs ear of it)...so I really don't know where I stand at all with regard to a refund. The fact of the matter is that I will need to source the item if it cannot be fulfilled so I'm hoping that I am entitled to a refund.

atlantic04

i was also told i would be paid 300.00 for all the hassle but i wont be getting that,i was told by my credit card customer that as soon as i recieve the administrator letter saying that the order will not be fulfilled i should send it on to the credit card company and they can start the ball rolling

BaileyB

atlantic04 wrote: »

i have had most of my kitchen there are about 15 items missing i paid 2200 on amex and 2300 with my halifax credit card where do i stand on my refund,i dont want to give the kitchen back if i havent had my money back,And someone have said about the 100.00 limit there are some items under 100.00 do i get a refund on the items,i bought all the items in one so i would have thought i would have a full refund:beer:

The £100 limit is on one purchase so if you paid £2200 and £2300 in one go then you be fine and does not matter what was included in the £2200/£2300.

Also do not start fitting your kitchen as you have not had it complete as what you ordered you can still claim off the credit card.

BaileyB

lozzy73 wrote: »

What I can't work out is when to approach my credit card company, I'm still hoping that they can fulfil the order as it already had a confirmed delivery date in December.

Also, because of numerous !!!!-ups with the complete order, the item that I'm waiting for was ordered for me free of charge (owing to the sales rep making a complete pigs ear of it)...so I really don't know where I stand at all with regard to a refund. The fact of the matter is that I will need to source the item if it cannot be fulfilled so I'm hoping that I am entitled to a refund.

Get the phone call in now and prepare them for the fact you may need to claim. Most send out forms anyway so that will take a week or so to arrive.

a11waysindebt

Mr_Kennedy wrote: »

Get the phone call in now and prepare them for the fact you may need to claim. Most send out forms anyway so that will take a week or so to arrive.

If it was me I would be doing the same.This company is going under and to me it just seems like MFI delay tactics.

You can however wait until its too late and be told to join the que.

atlantic04

i have phone both credit card companies a few days ago, AMEX were great they said i am fully covered and all intrest would not be charged untill it is sorted out ,Halifax one were less helpful they said i was covered but they were told mfi were going to forfil all orders and intrest would be added,i am lucky i can pay them off.as for the kitchen its still in my front room fully boxed

Serida

mrmclark wrote: »

I bought my kitchen in May under the pay nothing till next year at 0% over 3 years.
I received a letter yesterday from the administrators kroll advising me that blcak horse will not finance this . I have been given 3 options . Pay in full and receive 10% off. Get a loan or credit card and pay it or go through black horse at there rate.

Hi. I'm in the same boat although I haven't had a letter yet from Black Horse. Do they say in the letter when you have to pay them?

Lopo

( ..sigh..! )

MFI = ...aarrghh!

Dont believe this has happened, was very wary after the first administration buyout 2 months ago....looked everywhere for furniture, but saddly MFI are the only place that offers half decent looking 90cm wide bedroom wardrobe units - So I placed an order with some other cabinets, got stiffed by the dubious sales flakey, went home checked order against internet prices,...went back and reclaimed £150 from him for overcharging after his apparent £55 applied discount too!! muppet. £205 on top overall - nice try.

Anyway....got that sorted, and now all this.....administration, and not looking good again.

Total order eventually corrected to ~£700+ without an apology either for trying it on - paid via credit card,...should be okay getting it back and starting the process shortly with CC provider. Hope I dont get caught out on items that fall under the £100 bracket....extra rails/shelving/plinth packs etc...

Anyone clear on how this particular actually aspect works regaring the £100 minimum item limit or will I be okay for the total order paid, meaing the ~£700 odd?

Also - this really is my bigger problem at the moment - I REALLY, REALLY NEED to now find new wardrobe units that are 90cm wide - anyone got any "point me in the right direction" ideas please!? Much appreciated if so...house needs them badly!!

Thanks in advance for an help...

jlosomerset

Trust wrote: »

there is virtually no stock movement at the present time.

The delivery companies have not been paid!

The administrators have to study what stock is there and what isn't, and work out a plan of what to do!

So you need to make sure you phone in on the numbers on the website to get up to date information

I have tried calling the numbers given but are either engaged or go unanswered, this happened all day yesterday. Spoke to Black Horse Finance today who have told me the agreement is now cancelled, does that mean I am out of the contract with MFI too, am i safe to order elsewhere??