The Mobile Outlet: any good? (merged)

ictmad

tappet_rattle wrote:

thats the whole point of this thread IMO. Why should you have to chase when you have followed TMO T&C's to the letter??

everyone here has followed there t+c,s to the letetr and are still strugglnig to get cash back,i have been told mines being sent out this week,but not holding my breath until i recive it,they could just be telling me that to shut me up or stall for time

ictmad

have to laugh at this comment on there website

"with our simply outstanding customer service, make our products a must for online consumers"

i would hate to see there definition of poor customer service if this is outstanding??

"Our shear commitment and belief will, one day, make us the number one provider for mobile phones over the internet.""

will it? not acting like this it wont:rotfl:

The_Mobile_Outlet

ictmad wrote:

can u tell me if my cashback claim u said u chased up and would be sent out by the end of the week(yesterday)was sent out please???

Hi,

A cheque was raised on Friday and should be with you early next week.

Regards
Forum Query Team

Sunshine_and_Roses

Dear Mobile Outlet

I would be grateful if you could answer my queries which I have posted on this forum, also the PM's I have sent you re 2 x cashback claims.

thanks

Moomin

Grrrrr. I too have been 'conned'. I will not be using this company in future and will definitely not be recommending them to anyone. I had the same issues with submitting 'incorrect' bills and thereby invalidating my cashback claim as my response from them was just before the 28 day deadline and so there wasn't sufficient time left for me to resend my bills.

I started this contract in mid-2005 so it is probably too late for me to dispute this now. Also I am certain that I signed up for a 12 month, but when I rang 3 in September I was informed that I was on an 18 month contract. Funnily enough, I was never sent a Services/Contract agreement by 3 or Mobileoutlet, or any other document so nothing to prove that I had signed up for 12 months, other than my Order tracking details on TMO website which I have kept a copy of. I didn't think to save a copy of the original page on the website with the offer that I had signed up to.

It is also sad to see that they have set up a separate email address for dealing with queries posted on this forum, in addition to their Customer Services one. I feel very sorry for those people out there who have not come across MSE and who are not aware of the forumqueries email address which appears to be more useful to most of you than the usual customer services one and the phone service. It's not good enough that TMO Customers have had to resort to leaving messages for TMO on this thread having had no response via email or phone. This thread has been going on for nearly a year and its a shame that TMO have not improved their service.

ictmad

Moomin wrote:

Also I am certain that I signed up for a 12 month, but when I rang 3 in September I was informed that I was on an 18 month contract. Funnily enough, I was never sent a Services/Contract agreement by 3 or Mobileoutlet, or any other document so nothing to prove that I had signed up for 12 months, other than my Order tracking details on TMO website which I have kept a copy of. I didn't think to save a copy of the original page on the website with the offer that I had signed up to

mines the same but orange told me i was 18 mnoth and tmo said was 12(i signed up for 12) but wouldnt bet on tmo saying now that i wont get cash as its 18 month deal:mad: i also havent got any paperwork stating lenght of my contract

ictmad

Moomin wrote:

It's not good enough that TMO Customers have had to resort to leaving messages for TMO on this thread having had no response via email or phone. This thread has been going on for nearly a year and its a shame that TMO have not improved their service.

i have sent over 15 e-mails to tmo without reply,apart from that automated crap that there experiecning difficulties,i only have the person heres word that my bills arrived on 5th and are being processed(wont hold my breath)

ictmad

The_Mobile_Outlet wrote:

Hi,

A cheque was raised on Friday and should be with you early next week.

Regards
Forum Query Team

will be wed at earliest now due to hols,can u tell me how much for??

bloaty

Good Luck with all outstanding claims.

tappet_rattle

Moomin wrote:

Also I am certain that I signed up for a 12 month, but when I rang 3 in September I was informed that I was on an 18 month contract. Funnily enough, I was never sent a Services/Contract agreement by 3 or Mobileoutlet, or any other document so nothing to prove that I had signed up for 12 months,.

You must have signed a direct debit agreement to allow them to take money from your bank account? Ask your bank how long the direct debit is for. Ask 3 for a copy of the agreement that you have signed then if you haven't signed any contract agreement why not just cancel the direct debit and tell 3 where to shove their phone:rolleyes: I bet they find a contract agreement then;)


Good luck