The Mobile Outlet: any good? (merged)

fourheadedmoose

Well, at least they seem to recognise the problem now and are at least trying to resolve some of the situatins which they have noone to blame for but themselves. Well, better late than never I suppose, but I think that TMO should reconsider the staff they have working at their customer services, I think it is beyond reasonable doubt that their customer care team is guilty of a lack of professionalism and simply don't give a d@mn about the company that they work for. Perhaps TMO forum queries team should look further into this unless they want their reputation to be continually tarnished.

ictmad

The_Mobile_Outlet wrote:

Hi Everyone,

customerservice@themobileoutlet.co.uk

Please note that these emails will be responsed to Wednesday, Thursday or Friday next week.

i have written at least 5 e-mails to the above address with no reply,so why should i be confident that i,ll get a reply next week during the festive period when i havent had a reply to it the last 2 weeks?

ictmad

fourheadedmoose wrote:

Well, at least they seem to recognise the problem now and are at least trying to resolve some of the situatins which they have noone to blame for but themselves. Well, better late than never I suppose, but I think that TMO should reconsider the staff they have working at their customer services, I think it is beyond reasonable doubt that their customer care team is guilty of a lack of professionalism and simply don't give a d@mn about the company that they work for. Perhaps TMO forum queries team should look further into this unless they want their reputation to be continually tarnished.

they maybe resolving some problems,but by the looks of things they couldnt give a damn about mine,cant beleive so many e-mails can go unanswered from 1 person(me)there was many,many good deals aronud when i took my mobile contract and i could of stuck with what i knew,but went with mobile outlet,obviously now iam realising its to good to be true,i also will be gonig to small claims court in new year,even if they responded to my e-mails it would be a start

ictmad

The_Mobile_Outlet wrote:

Hi,

There has been some confusion in the past regarding orders dispatched by Vanilla Mobile on behalf of The Mobile Outlet. If you can include your order ref number as well as the tracking reference number for the delivery of your cash back application, we will look into your questions for you.

Regards
Forum Query Team

thing is my order ref number was on my original dispatch note which i have sent into get my cash back,i havent got it elsehwere iam sure my detaisl could be fonud on your computer,but getting someoen to do it will be a miracle i think

McG_3

Hi,
I got two phones in september and I am about to claim my first cashback. Do I need to send the statements that come with the bills?
I am scared of sending them and them saying I have broken terms and conditions by sending them. (or by not sending them!)
Thanks

Alltheloginsaretakenappar

See post #416 in this thread:

The_Mobile_Outlet wrote:

Hi,

Copies are now accepted.

Regards
Forum Query Team

I think it's just the top page, but I always send the whole lot and include a SAE for their return

fourheadedmoose

ictmad wrote:

they maybe resolving some problems,but by the looks of things they couldnt give a damn about mine,cant beleive so many e-mails can go unanswered from 1 person(me)there was many,many good deals aronud when i took my mobile contract and i could of stuck with what i knew,but went with mobile outlet,obviously now iam realising its to good to be true,i also will be gonig to small claims court in new year,even if they responded to my e-mails it would be a start

ictmad, try using the forumqueries@themobileoutlet.co.uk email that is given on this thread, or even PMing themobileoutlet representatives here. That's basically you're only chance really. TMO have contracted out a bunch of retards to work in their customer services and are obviously paying for it now with disgruntled customers. Don't even bother with the emails given on their website, you won't get a reply and if you do it won't be decent. Replies are probably made by some chav who just wants to go for their smokebreak.

ictmad

fourheadedmoose wrote:

ictmad, try using the forumqueries@themobileoutlet.co.uk email that is given on this thread, or even PMing themobileoutlet representatives here. That's basically you're only chance really. TMO have contracted out a bunch of retards to work in their customer services and are obviously paying for it now with disgruntled customers. Don't even bother with the emails given on their website, you won't get a reply and if you do it won't be decent. Replies are probably made by some chav who just wants to go for their smokebreak.

I HAVE USED E-MAIL ADDRESS ABOVE 5 TIEMS WITHOUT REPLY AND PM,ED REP ON HERE WITHOUT REPLY,OBVIOUSLY THINK IF THEY IGNORE ME I MIGHT GO AWAY QUIETLY,NOT A CHANCE

adadibhai

Hi all!
I read this forum before making my cashback claim at 6 months. I sent off the claim via 1st class recorded delivery. Got an email from MO tellin me that claim was successful and I should receive cheques within 28 days. In 30 days time, no cheque. After emailing both forumenquiries and CS, I received the cheque (it was after about 45 days actually).

I got the cheque without any phonecalls. I'm happy. Hope it's as easy as that at months 11 and 12 too MO.

Thanks!
AD

s71hj

Below is a pm I sent to tmo + their reply. As it seems I can give notice to cancel my contract without annulling my right to the second cashback, I have contacted 02. They tell me my contract ends 28/2 and that they need a months notice to cancel the contract, or 7 days notice to switch to PAYG. Obviously I need to ensure I receive a 12th bill, which should get to me appx 6/2, so I figure that as soon as this arrives I should send it to tmo for my cashback claim, then call 02 to request a switch to payg. otherwise I'll have to pay a 13 months line rental if I give notice. Am I right, or is my brain just rusty with the excesses of the xmas season!


Quote:
Originally Posted by s71hj
Hi
I am coming to the end of my O2 contract, and anticipating my month 11 and 12 cashback. I would like to then cancel my contract (or possibly convert to pay as you go if possible). The plan is then to take another cashback deal (possibly with yourselves - presumably this wouldn't be a problem). Would it prejudice my second cashback claim with you, if I give O2 notice so my contract ends straight after my month 12 line rental.
Thanks
John Hodgson


Hi,

This will not have any bearing on your second claim as you are entitled to cancel your contract at the end of it's term.

Regards
Forum Query Team