The Mobile Outlet: any good? (merged)

keekee_2

The_Mobile_Outlet wrote:

Hi,

Please can you PM your order details so we can investigate the matter. We appreciate your frustration regarding the dispatch note issues, and we have documentated the actions taken to deal with this query. It was an error and there s no way that any claim will be rejected on this basis. If you can send details via PM we can arrange to rectify the situation and make payment if the incorrect amount has been paid.

Query Team

Regards
Query Team

hi team
sent my details via pm and emailed to the team on the 11-12-06 still no reply its been 8 days you promise a reply in 12-48 hours

mar<

keekee wrote:

hi team
sent my details via pm and emailed to the team on the 11-12-06 still no reply its been 8 days you promise a reply in 12-48 hours

Where did they say that keekee? In the pm? It doesn't look like they did on the forum. Post their pm to you.

8 days doesn't seem too unreasonable - although if you stressed your financial position i'm sure that would have helped.

Have you emailed the forum team again?

Best of luck!

tappet_rattle

mar< wrote:

8 days doesn't seem too unreasonable

:eek:

when they promise to reply in 12 - 48 hours I think it's diabolical

mar<

tappet_rattle wrote:

:eek:

when they promise to reply in 12 - 48 hours I think it's diabolical

But the DIDN'T promise that!

n57602000

Wanting to address to send my first cashback offer back to the mobile outlet if anyone knows it thanks

Sunshine_and_Roses

Just doing my OH at the same time!

Suite 3-4, Riverdale House
Dockfield Road
Shipley
BD17 7AD.

Good luck - I am still waiting for my first Cashback......

Yoth

Sorry for double posting, I know its frowned upon in most forums, but please won't somebody reply?

Can anyone tell me what kind of legal standing I have? I'm thinking a very poor one, but would the fact that orange took the payment late have any standing in a small claims court?

Sunshine_and_Roses

Don't know if I can be of much help, but it may be worth you posting on the Mobile Outlet thread as they seem to have someone from the company answering queries on there. Otherwise e-mail them at forumqueries@themobileoutlet.co.uk, and mention MSE.

Sorry I cannot help with a direct answer though>

Good luck x

mbamick

The following email has been sent twice to the forumenquiries team, but has yet to receive a response. Having read that you're having problems with your email system [in the run-up to Christmas], I thought I'd post the third request directly into the forum:

---

Customer Name : Xxxx Cronin
Account Number : 9xxxxxx867
Mobile Phone Number : xxxxx xxx 442
Phone Make & Model : LG U880 Muse Black

Dear team,

I’ve attached a couple of photographs showing that the armature on my LG U880 cracked yesterday.

The phone was issued via Dispatch Note 15856724 dated 02/02/2006.

Clause 4.1 of the Terms & Conditions, on the reverse of the Dispatch Note, state that:

“4.1 All the products provided by The Mobile Outlet [come] with a 12 month manufacturer’s warranty. This warranty does not affect your statutory rights”.

I’m understand that under The Sale Of Goods Act 1979 it is the retailer [rather than the manufacturer] that is obliged to resolve the issue.

Could you please let me know how we can resolve this problem?

Regards,

xxxx Cronin

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Ms-Money-Penny

I was so pleased to receive an email on 23 November from the Mobile Outlet informing me that my cashback claim had been accepted and payment would be made within 28 days. Guess what - haven't received any payment.