The Mobile Outlet: any good? (merged)

tappet_rattle

From my personal experience so far I wouldn't touch em with a barge pole, I followed their cashback T&C's to the letter and even had a confirmation e mail and phone call to say everything was in order. I even had an e mail informing me that the money would be in my account within the next five days.
So far thats all I've had, promises. It has now been 43 days since I received the confirmation e mail that everyting was OK and to allow 28 days for my money.
Tomorrow I will be starting a small claims court procedure to get my money and expenses. If I were you I'd read this hole thread and any links to other threads before you go with this lot.

Russ66

Cheers TR, (I've given you your virgin thanks):beer:

My philosophy is that you get your phone and line rental etc for the price you pay. However, if you get your cashback it's a bonus.

Hopefully your cheque is on it's way, Mobileshop were running at well over 2 months delay when I was waiting for my last final cashback, but they kept me informed and everything (bar the wait) was fine.

Good Luck.

Ravinder_Deol

Has anybody received any money recently from MO. They say they posted my a cheque yesturday still to arrive.

grayme-m

Ravinder_Deol wrote:

Has anybody received any money recently from MO. They say they posted my a cheque yesturday still to arrive.

As per above I did.

No threats to them of courts either, just reasoned questions.

eta: not above, previous page!

tappet_rattle

At the eleventh hour this arrives.

It appears due to an administrative error the incorrect account number was typed whilst completing your BACS payment. A payment has been reissued today to the correct Account and will credit your account on Friday morning. Please accept our sincerest apology about the delay and any inconvenience caused. As a goodwill gesture for our admin error we will be sending you a Free Bluetooth headset. This should be delivered to you within the next 3-5 working days.

I can identify a staff training need somewhere.:D

I will await with baited breath the arrival of friday morning.:rolleyes:

originally posted by grayme-m No threats to them of courts either, just reasoned questions.

I ran out of reasoned questions thats why the only option left to me was the use (it was not a threat) of court action and it still applies if the money is not forthcoming. I e mailed last friday giving them 5 days to reply and they chose to reply at the last possible moment. I will only be convinced of their integrity when the money is in my account.

keekee_2

The_Mobile_Outlet wrote:

Hi,

Please can you PM your order details so we can investigate the matter. We appreciate your frustration regarding the dispatch note issues, and we have documentated the actions taken to deal with this query. It was an error and there s no way that any claim will be rejected on this basis. If you can send details via PM we can arrange to rectify the situation and make payment if the incorrect amount has been paid.

Query Team

Regards
Query Team

done everything you have asked mo please rectify

Ravinder_Deol

Hand Written Cheque arrived today but no documentation. I'll keep keep a photocopy of cheque and e-mails. Hope cheque does not bounce. Anyway if all is o.k thank you to MO. I'll keep you updated.

mysky

hi, can anyone help me out. i sent off all my bills 1-6 and delivery note by recorded delivery back in august and mobile outlet say they have not received them and will not be paying me my cashback. this seems a familiar story after reading on here. i have the rec. del. receipt. but no replies to my numerouos letters. wot can i do ? any help really appreciated i cant afford to lose £360 , can anyone ?!

tappet_rattle

small claims court.


https://www.moneyclaim.gov.uk/csmco2/index.jsp

foxyloxy

As a follow-up to my post #385 - hand written cheque arrived yesterday - will pay into bank today and post when it has cleared.