The Mobile Outlet: any good? (merged)

The_Mobile_Outlet

Ravinder_Deol wrote:

look like MO have gone all quiet, I rang them today and they said I was on their spreadsheet to be paid, can't see it some how. I've decided to go to small claims court.

Hi Ravinder,

Your payment has been raised and issued. If you have any further questions, please do not hesitate to contact us.

We have PM'd you details of when and how payment was issued.

Regards
Forum Query Team

The_Mobile_Outlet

keekee wrote:

Doing Cash Back For A Few Years With Safe Companys Like E2. Never Had A Problem. Thought I Would Try A New Company Which Looked Too Good To Be True And It Was. Boy What A Nightmare Its Been Six Months Later On Two Contracts Its Been Hell Trying To Recover My Money. Sent Everything That They Asked For 6 Months Original Bills Letter Went One Futher And Sent It Special Delivery So They Had No Excuse. Same Story No Despatch Note No Money . Never Heard Of The Note Never Was One Sent My Phone Came Fron Vanilla Mobile. Anyway Sought Legal Advice And Was Told They Cant Go On Changing Terms Of The Contracts When They Please And Expect Us To Follow The New Ones We Follow What We Agreed To When We Took Our Contracts Out That Was The Advice. Next Step Was Trading Standads Watchdog And Small Courts. Then I Stumbbeled On This Forum Which Gave Us An Email To Reply To. Thought I Would Give It A Shot. Very Surprised Received A Reply A Cheque Was Sent But Not The Correct Amount You Guessed Was Short Of £90.oo Since Then I Have Been Emailing Them Every Day Somebody Will Ring They Say Nobody Rings. After Speaking To Vanilla Mobile And Orange They Said I Should Contact James At Mobile Outlet And He Should Sort It Out. Please If Anybody At Mobile Outlet Reads This We Do Have A Life Let Us Get On With It.

Hi,

Please can you PM your order details so we can investigate the matter. We appreciate your frustration regarding the dispatch note issues, and we have documentated the actions taken to deal with this query. It was an error and there s no way that any claim will be rejected on this basis. If you can send details via PM we can arrange to rectify the situation and make payment if the incorrect amount has been paid.

Query Team

Regards
Query Team

tappet_rattle

Ravinder, be careful these are not stalling tactics. I was e mailed on the 1st december by TMO informing me that payment would be within 5 days by BACS, so far nothing has been paid. They have so far not replied to my e mail informing them I will be going to the small claims court, they have until tomorrow.

grayme-m

tappet, see my post above; they have told me that a cheque is on its way.

I'll update when I know more.

tappet_rattle

good luck Grayme, it has been a total of 42 days since I was informed by e mail and telephone that my claim was OK.

Time is running out for you TMO.

Ravinder_Deol

The_Mobile_Outlet wrote:

Hi Ravinder,

Your payment has been raised and issued. If you have any further questions, please do not hesitate to contact us.

We have PM'd you details of when and how payment was issued.

Regards
Forum Query Team

and here's they reply I got a couple of hours later from customer service
which is true please make your mind up. And why should I have to contact you for an update?

Hi

Your claim is still being processed, we have experienced a large volume of
cashback claims this month and are running behind.

I apologise for any inconvenience caused. Please contact me at the end of
the week for an update.


Kind Regards

foxyloxy

As a follow up to my post 385 on this thread I received an e-mail last night to say my cheque was posted on 9th Dec.

Not received as yet.

tappet_rattle

they're stalling

grayme-m

tappet_rattle wrote:

they're stalling

Tappet, I've just got word from home, a cheque arrived today from MO.

Thanks MO!

Russ66

So is it safe to deal with these people then if you follow their instructions to the letter

I'm pretty well organized and have had cashback deals with CPW, The Link, e2save and mobileshop with no real problems other than the odd polite email.

All 12 deals (me, wife & 2 kids) have been completed and honoured in full.:money: