Olympus E-1 Digital SLR - £98.70 (Apple Education Store) [CLOSED]

grumpyoldgit_2

I'd just like to ask them why they have treated people so shabbily? - not bothered about the camera really - I don't like the approach they have taken to dealing with a situation of their own making.
I am trying to track alternative methods of bringing it to the notice of the big boys - hopefully one will work and then !!!!!! will be kicked so that they learn from their unacceptable behaviour (maybe??). I'm sure they do not want the kind of consumer reaction to their so-called customer service that they are currently getting!!
AND as someone else has posted there's not much on the telly..................

rharper83

I've just spoken to Anne Goggin again - she called me back to save my phone bill - even better! And, she told me it was a pricing error but the error was made by someone trying to remove the camera from the system as they were out of stock and unable to supply them any more. Whether this is true or not I do not know, but I am prepared to accept it. She gave me her sincerest apologies.

I've asked her to put her apology in writing, and I've told her to refund me. Can't complain

SamC_4

LULUBELLE wrote:

I ordered the Nikon Coolpix 5200 on 28/12. I received a call from them on Friday the 30th to confirm my postcode and was told it was being despatched - it hasn't arrived, but I've just received an e-mail from them telling me that my order for the Olympus E1 has been cancelled. I didn't order an E1, I ordered a Nikon Coolpix 5200 and I'm furious!! :mad:

They did exactly the same thing to me too. My order is still showing as pending on their web site so parhaps they've just emailed the wrong list of people?

harryc_3

rharper83 wrote:

I've just spoken to Anne Goggin again - she called me back to save my phone bill - even better! And, she told me it was a pricing error but the error was made by someone trying to remove the camera from the system as they were out of stock and unable to supply them any more. Whether this is true or not I do not know, but I am prepared to accept it. She gave me her sincerest apologies.

I've asked her to put her apology in writing, and I've told her to refund me. Can't complain

very nice of her to call you back ...id have appreciated an email from her this morning or even lunchtime or even tea time tonight but as it wasnt forthcoming.Ive bounced the story to my local newspaper....it may fill a column on thier pages... but i doubt it ...but at least i know i did my wee bit....now i off to microwave the daughters ipod shuffle....

that will teach them ....theyll no mess with me again...

bye all...

g10_2

rharper83 wrote:

I've just spoken to Anne Goggin again - she called me back to save my phone bill - even better! And, she told me it was a pricing error but the error was made by someone trying to remove the camera from the system as they were out of stock and unable to supply them any more. Whether this is true or not I do not know, but I am prepared to accept it. She gave me her sincerest apologies.

I've asked her to put her apology in writing, and I've told her to refund me. Can't complain

...At Least she made the effort in getting back to you; however the explanation seems a bit convenient to me. I'm a teacher, I paid by switch and had the money withdrawn by apple...and would have personally made good use of the camera. No offence to anyone here, however I’m a little bemused by those that are not bothered about receiving the camera or never expected to receive it...why order then?

Anyway, full respect to everyone who's contributed and spent time on this. Shame I could only manage the 1 post (this one).

rharper83

I'm a full-time university student too - so yes, I was entitled to order unlike many people here. However, when things are like this they usually are too good to be true, so that's why I didn't expect to receive it. I ordered because I wanted one, and would have made use of it, and because it was a good price. I would have loved to have received it, and hoped that Apple had good enough Customer Services to deal with it, but I guess the best we could realistically hope for was an apology and refund.

peter_the_piper

LB1985 wrote:

OK, just had a call back - which I was fortunate enough to record! She did tell me she was within her rights to hang up when I said the call was being recorded, but was very friendly and continued to talk to me.

The cameras were withdrawn due to a pricing error; they are not available at that price, but will be at a higher price. I told her that this contravenes their T&Cs and she said no contract is formed between myself and Apple until they take payment. Think maybe I will call Trading Standards now.

2.3 When you place your Order, we will issue you with a Web Order Number. We will do this via the Apple Store Web Site, unless you have placed your Order by telephone, in which case we will issue your Web Order Number when you telephone us.

2.4 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.

2.5 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by email or telephone or mail.

Surely this must be a contract, if not then no terms and conds are worth a light.
They offer at a price.
We accept their price and agree to pay
they send confirmation they accept our offer
They put hold on our money.
Surely it can't be more clearcut than this?
Nowhere does it say this is not an order until they take the money or despatch, unlike Dell and co.

grumpyoldgit_2

Dear g10.............
In a previous post I said I was "not bothered about the camera really" - simply because the longer this goes on the less likely it is that a camera will be despatched AND I've already sourced another - since I can't let everything wait until these issues are finally resolved.
I am bothered though about how we are being treated!
But for that I would have given up!

LULUBELLE_2

SamC wrote:

They did exactly the same thing to me too. My order is still showing as pending on their web site so parhaps they've just emailed the wrong list of people?

I have just spoken to Apple and explained that they have cancelled something that I didn't order! The girl was apologetic, but couldn't explain what had gone wrong, then went on to tell me that the Nikon was delayed and wouldn't be despatched until 9/1.

I told her that that was unacceptable and that I'd had more efficient service from Morroccan street traders. I also told her that I expected some recompense for my time and trouble...................she said that once I'd received the item, they would make a gesture of goodwill and that, meanwhile, she'd try and get the Nikon priority shipped.

kinster_2

rharper83 wrote:

I've just spoken to Anne Goggin again - she called me back to save my phone bill - even better! And, she told me it was a pricing error but the error was made by someone trying to remove the camera from the system as they were out of stock and unable to supply them any more. Whether this is true or not I do not know, but I am prepared to accept it. She gave me her sincerest apologies.

I've asked her to put her apology in writing, and I've told her to refund me. Can't complain

Do you really need this? Does it make you happier?

My mate ordered one and didn't get it, but didn't kick up a fuss.