Olympus E-1 Digital SLR - £98.70 (Apple Education Store) [CLOSED]

POET_3

peter_the_piper wrote:

This whole thing is strange, If they are going to cancel why is my order still awaiting shipping? Why did they send an e-mail saying they are sending an e-mail? Surely they are not that inefficient? Why don't they just cancel and be done with or give in. The old pacemaker can't take much more of this.

From what i understand, those who paid by credit card did not have the money debited from their accounts. However, others like me paid by switch and the money was taken straight away. Maybe those who have not had money taken off them are being cancelled whilst others- who have paid, are more difficult for apple to cancel? ...Just a thought anyway.

shammyjack

POET wrote:

From what i understand, those who paid by credit card did not have the money debited from their accounts. However, others like me paid by switch and the money was taken straight away. Maybe those who have not had money taken off them are being cancelled whilst others- who have paid, are a more difficult for apple to cancel? ...Just a thought anyway.

I paid by Debit card for that specific reason, could be some truth in what you say !

shammy

harryc_3

POET wrote:

From what i understand, those who paid by credit card did not have the money debited from their accounts. However, others like me paid by switch and the money was taken straight away. Maybe those who have not had money taken off them are being cancelled whilst others- who have paid, are a more difficult for apple to cancel? ...Just a thought anyway.

when you pay by credit card the money goes into a holding pattern , ie it credit card company set aside that amount of money so that it is readily available when the supplier requests it.... a sort of money limbo...

what it means is if your credit limit was only £100 you would have found that once the order for camera was taken your credit card was now at its limit so useless....so while no actual monies may as yet been handed over the money is still not available for your use.

you may have apoint in that if indeed those who paid by switch are actually out of pocket that is another nail in apples coffin in that they really must be committed to make some sort of substitute offer....

who knows this may all be pure specualtion and the gallons of wonderful yummy cider that i have consumed over the last few days has at last turned my brain to mush ...how quick you can of all things apple ....

harryc_3

just had a thought i wonder what advice my credit card company could offer what assistance since surely this is now a sort of dispute....abetween me apple and the credit card company

shammyjack

harryc wrote:

when you pay by credit card the money goes into a holding pattern , ie it credit card company set aside that amount of money so that it is readily available when the supplier requests it.... a sort of money limbo...

what it means is if your credit limit was only £100 you would have found that once the order for camera was taken your credit card was now at its limit so useless....so while no actual monies may as yet been handed over the money is still not available for your use.

you may have apoint in that if indeed those who paid by switch are actually out of pocket that is another nail in apples coffin in that they really must be committed to make some sort of substitute offer....

who knows this may all be pure specualtion and the gallons of wonderful yummy cider that i have consumed over the last few days has at last turned my brain to mush ...how quick you can of all things apple ....

I did suggest ( tongue in cheek ) to the CS Superviser that when this hits the media that they may have to change name from Apple to Windfall . LOL !

shammy

LB1985

OK, just had a call back - which I was fortunate enough to record! She did tell me she was within her rights to hang up when I said the call was being recorded, but was very friendly and continued to talk to me.

The cameras were withdrawn due to a pricing error; they are not available at that price, but will be at a higher price. I told her that this contravenes their T&Cs and she said no contract is formed between myself and Apple until they take payment. Think maybe I will call Trading Standards now.

gromituk

harryc wrote:

..out of curiosity ive spent the last hour or so surfing the web in search of steve jobs or anyone in authority at apples email address........what you discover is a very very secretive and tight organisation that has appaling customer service and a very very big legal arm.

I think you'd come to that conclusion if you did the same for any large company!

lellie

LB1985 wrote:

OK, just had a call back - which I was fortunate enough to record! She did tell me she was within her rights to hang up when I said the call was being recorded, but was very friendly and continued to talk to me.

The cameras were withdrawn due to a pricing error; they are not available at that price, but will be at a higher price. I told her that this contravenes their T&Cs and she said no contract is formed between myself and Apple until they take payment. Think maybe I will call Trading Standards now.

sounds like an idea..

they've taken payment and the contract was formed.. they've just accepted they're at fault.

harryc_3

LB1985 wrote:

OK, just had a call back - which I was fortunate enough to record! She did tell me she was within her rights to hang up when I said the call was being recorded, but was very friendly and continued to talk to me.

The cameras were withdrawn due to a pricing error; they are not available at that price, but will be at a higher price. I told her that this contravenes their T&Cs and she said no contract is formed between myself and Apple until they take payment. Think maybe I will call Trading Standards now.

wow ...what can i say and you have the recording ..id keep that very very safe ........i think a concerted effort is really required to make apple realise they cant change the rules to suit them .....

but what now suggestions???

LB1985

They've not taken payment from me - my available credit on my credit card is just £98.70 down... Calling Consumer Direct now.