Another little earner for Ryanair

snake16

Recently flew from Girona with Ryanair to be ripped off by them to the tune of 60 euros overweight bag, even though our total bag weight was well under (ok I know, read the small print first). Still it wont happen again.

Just had my CC bill which showed an interesting point about Ryanairs (legal?) way of charging. 12 hours before flying I bought some items from a shop, my CC company charged me an exchange rate of 1.26 Euros to the pound. The next item on the bill was from Ryanair, but it was not for the 60 Euros that I had been charged, it was for £50.50. If they had charged 60 Euros the CC cmpany would have charged me £47.61.

In effect they are saying they charge 60 Euros, but charged in sterling at a rate that THEY decide is correct. I really do question the legality of this, surely they should have either charged £50.50 or 60 euros & they should have told me what they were charging at the time!

I seem to recall that they would not accept cash either, I wonder why? maybe it stops them adding a further 6% to the bill.

hollydays

Flew with a budget airline can't remember which ,which wanted to charge people for paying in cash for excess luggage.

sturll

snake16 wrote: »

Recently flew from Girona with Ryanair to be ripped off by them to the tune of 60 euros overweight bag, even though our total bag weight was well under (ok I know, read the small print first). Still it wont happen again.

Just had my CC bill which showed an interesting point about Ryanairs (legal?) way of charging. 12 hours before flying I bought some items from a shop, my CC company charged me an exchange rate of 1.26 Euros to the pound. The next item on the bill was from Ryanair, but it was not for the 60 Euros that I had been charged, it was for £50.50. If they had charged 60 Euros the CC cmpany would have charged me £47.61.

In effect they are saying they charge 60 Euros, but charged in sterling at a rate that THEY decide is correct. I really do question the legality of this, surely they should have either charged £50.50 or 60 euros & they should have told me what they were charging at the time!

I seem to recall that they would not accept cash either, I wonder why? maybe it stops them adding a further 6% to the bill.

Unfortunately you have just proceeded to post a rant on a forum which - in my opinion - should be rebranded as "The Ryanir lovers forum" It really does seem that if you put you had been charged £1000 and then flown to a completely different country only to be left to fend for your self some users on here would still say you get what you pay for.

Me, i simply dont fly Ryanair since never has the phrase "you get what you pay for" been any more true.

However, since RA are so huge the only way you can effect them is by not flying with them.

Lucky for you you didnt use the words 'rip off' or you really would have had some fun - edit - oh you did.

snake16

I think you missed my point. I paid for a flight & got one, so I am quite happy by their service inasmuch as "I got what I paid for". What my complaint is, is that they charged me 60 euros (which I accept as their terms) but then proceeded to "rip me off" (cannot think of another suitable word at the moment) by actually charging me more than 60 euros. My complaint is not with their standards of service etc, it is one of extracting more money from me than I agreed to & I will be looking to be recompensed for it. (Only £3, but a point of principle)

sturll

snake16 wrote: »

I think you missed my point. I paid for a flight & got one, so I am quite happy by their service inasmuch as "I got what I paid for". What my complaint is, is that they charged me 60 euros (which I accept as their terms) but then proceeded to "rip me off" (cannot think of another suitable word at the moment) by actually charging me more than 60 euros. My complaint is not with their standards of service etc, it is one of extracting more money from me than I agreed to & I will be looking to be recompensed for it. (Only £3, but a point of principle)

I completely agree with you. It is a rip off.

It seems to be the RA ethos though.

Tojo_Ralph

snake16 wrote: »

The next item on the bill was from Ryanair, but it was not for the 60 Euros that I had been charged, it was for £50.50. If they had charged 60 Euros the CC cmpany would have charged me £47.61.

In effect they are saying they charge 60 Euros, but charged in sterling at a rate that THEY decide is correct.

If you paid 60 Euros, then I am assume that your credit card receipt says 60 Euros?

If that is the case, then I don't see how you could have been charged £50.50?

If however your credit card receipt states £50.50, then you would appear to have agreed to pay in £GBP whilst overseas, which will always result in a !!!!!! exchange rate, regardless of who you are purchasing goods or services from.
.....

robt_2

I'm not having a go, but regarding the legality, is it really that different from flying with a charter airline and having the option to buy duty free onboard either in £'s or the local currency - which the airline determines the exchange rate of?

GlennTheBaker

It sounds like a case of Ryanair applying Dynamic Currency Conversion without first giving the option of which currency to use for the transaction (obviously I'm not in possession of all the facts so I'm guessing a little). Try contacting your credit card issuer and asking if there is anything they can do.

blue_haddock

if you don't like it don't fly with them.

Its as simple as that!

snake16

blue_haddock wrote: »

if you don't like it don't fly with them.

Its as simple as that!

I have no problem flying with them, I accept their rules & regs, but on this one I feel they have been dishonest.

robt wrote: »

I'm not having a go, but regarding the legality, is it really that different from flying with a charter airline and having the option to buy duty free onboard either in £'s or the local currency - which the airline determines the exchange rate of?

Not the same IMHO, I was asked to pay for something in euros, I was not offered the option of paying in sterling. I paid in euros & then found they had changed the currency to sterling without informing me, moving the goalpost?

Tojo_Ralph wrote: »

If you paid 60 Euros, then I am assume that your credit card receipt says 60 Euros?

If that is the case, then I don't see how you could have been charged £50.50?

If however your credit card receipt states £50.50, then you would appear to have agreed to pay in £GBP whilst overseas, which will always result in a !!!!!! exchange rate, regardless of who you are purchasing goods or services from.
.....

That is the point, my credit card receipt states 60 euros & therefore the exchange rate should be determined by the CC company not RA.

Tojo_Ralph

snake16 wrote: »

That is the point, my credit card receipt states 60 euros & therefore the exchange rate should be determined by the CC company not RA.

If your credit card receipt is in Euros and the transaction shows as a £GBP transaction (not one converted from Euro to £GBP) on your Credit Card statement, then I would 100% suggest that you contact your CC company and ask them !!!!!! is going on.