Another little earner for Ryanair

snake16

Nobjocki wrote: »

I'm all for tightwads but you can take the concept too far.

If that eludes to the point of my trying to reclaim the £3 I will state again, it is a point of principle.

I run my own small company, when I offer a service at a price to a customer, that is the price I expect them to pay for the service I give, simple:T. If I was to put an extra charge on (irrelevant of the amount) I would expect a simple enquiry based on the lines of

"!!!!!! is that for, you didn't mention that it in your quote for £XXX:rotfl:"

I am just expecting the same service from a company as I offer my customers, i.e open & honest:beer:

RabbitMad

robt wrote: »

What about the 62 million passengers in the last 12 months who have not had a 'horror story' - do they not count for anything?

Do you hate every other company that is complained about on the Internet? It seems a very silly way to live you life surely?

Not really. The way I see it is that with RA you pay next to nothing and get next to nothing in return. When things go wrong they seem to go wrong big style for RA passengers and what was a bargin suddenly becomes very expensive. I don't like that kind of surprise so I choose not to do business with them.

Take snake's example, it just seems a very devious way of doing business.

Its not just the internet that makes me dislike RA; Its everything I've read and heard. I also saw a TV prog about them and the pilots seemed to revel in the fact that they were lying to passengers and denying them their basic legal rights that they couldn't be given any drinks when their plane was delayed on the tarmac for over 2 hours just so they could save their company a couple of £.

I understand that some people love RA and that's fair enough, they are just not for me. I want a holiday to be a holiday, I don't want to find out we're being flown back into edinburgh when we flew out of stansted and RA's idea of assistance to get us back to Stansted consists of handing us a black pen and a piece of cardboard on a string so we can write a sign and hitch hike back to stansted.

Tojo_Ralph

Nobjocki wrote: »

Well I'm an RA lover. I've probably flown over a hundred times with them, always incredibly cheaply on modern planes which have had an excellent punctuality record. Okay the staff are brusque, non-nonsense and often a bit on the minger side but when your flight is cheaper than a meal at the departure airport who cares? You have to f eel sorry for the poor saps who complain about the service on an airline that has virtually single-handedly forged the template for low-cost travel and takes millions of people every year on flights they may not otherwise have been able to afford. I'm all for tightwads but you can take the concept too far.

Sharing your love for Ryanair with the rest of the forum is admiral, however sticking to the point in question would have served more purpose.

And the point is that the retailer in question appears to have charged their fee in one currency, issue a credit card receipt in that currency and then somehow maaged to carry out their own conversion at an exchange rate of their choosing resulting in the transaction appearing on the purchasers credit card statement in an altogether different currency.

Do you not see an issue here?
.....

Nobjocki

Tojo_Ralph wrote: »

Sharing your love for Ryanair with the rest of the forum is admiral, however sticking to the point in question would have served more purpose.

And the point is that the retailer in quetion appears to have charged their fee in one currency, issue a credit card receipt in that currency and then somehow maaged to carry out their own conversion at an exchange rate of their choosing resulting in the transaction appearing on the purchasers credit card statement in an altogether different currency.

Do you not see an issue here?

I'm afraid not - if you don't like Ryanair's pricing policies don't fly with them.
Fly with someone else and pay far more than the £3 that's at issue here.
It's very very simple - if you understand their terms and conditions when you tick the box, don't travel with overweight bags and do everything that is laid out very clearly on Ryanair's website there will be no surprises in store for you.
Unfortunately we live in a why-me society where people take no responsibility for their own actions and instead seek to blame someone else.
Ryanair is not perfect when it comes to customer relations but as it is consistently Martin's main choice for cheap flights in his weekly newsletter I'd say Ryanair is far more a friend than an enemy to tightwads on here.
But then I understand that some people are not happy unless they're unhappy.

Tojo_Ralph

Nobjocki wrote: »

I'm afraid not - if you don't like Ryanair's pricing policies don't fly with them.

Please tell me where in Ryanairs policies and T's and C's it states that charges made in one currency and accepted by the purchaser may at a later date be converted to another currency at an exchange rate dictated by Ryanair?

Nobjocki wrote: »

It's very very simple - if you understand their terms and conditions when you tick the box.

Please tell me where in Ryanairs policies and T's and C's it states that charges made in one currency and accepted by the purchaser may at a later date be converted to another currency at an exchange rate dictated by Ryanair?

Nobjocki wrote: »

Unfortunately we live in a why-me society where people take no responsibility for their own actions and instead seek to blame someone else.

I am sure the OP will happily throw their hands up if you would could just tell us where in Ryanairs policies and T's and C's it states that charges made in one currency and accepted by the purchaser may at a later date be converted to another currency at an exchange rate dictated by Ryanair?
..........

mstopham

Tojo_Ralph wrote: »

Please tell me where in Ryanairs policies and T's and C's it states that charges made in one currency and accepted by the purchaser may at a later date be converted to another currency at an exchange rate dictated by Ryanair? ........

The price is advertised as 30 Euros and this is shown as £25 on the website. You accept the terms and conditions of the website. The employee of Ryanair has quoted a multiple of the 30 Euros. Ryanair have charged in the OP own currency at £50 + 50p. I don't like this practice but other than the 50p I don't see that Ryanair have done anything wrong, they have just not displayed very vividly the fact that they will choose to charge you the sterling amount.

I would think that the 30 Euro to £25 is dictated by Ryanair and by agreeing to the T+C you are agreeing to this also.

It's a pity I made this link because I was beginning to think there was something genuinely rip off going on but this is just a charge as stated on their website as far as I can see.

Nobjocki

mstopham wrote: »

The price is advertised as 30 Euros and this is shown as £25 on the website. You accept the terms and conditions of the website. The employee of Ryanair has quoted a multiple of the 30 Euros. Ryanair have charged in the OP own currency at £50 + 50p. I don't like this practice but other than the 50p I don't see that Ryanair have done anything wrong, they have just not displayed very vividly the fact that they will choose to charge you the sterling amount.

I would think that the 30 Euro to £25 is dictated by Ryanair and by agreeing to the T+C you are agreeing to this also.

It's a pity I made this link because I was beginning to think there was something genuinely rip off going on but this is just a charge as stated on their website as far as I can see.

Thanks for beating me to it.
The thing about complaining about low-cost airlines is you've got to know when to fight your battles - wasting energy and hubris on something that costs about the price of a pint is just not worth it.
Ryanair gets a bad press and whilst sometimes it's justified the benefits of their imaginative pricing policy far outweighs this.
Hurrah for Mad Michael O'Leary !

RabbitMad

Nobjocki wrote: »

I'm afraid not - if you don't like Ryanair's pricing policies don't fly with them.

Quite right

Nobjocki wrote: »

Fly with someone else and pay far more than the £3 that's at issue here.
It's very very simple - if you understand their terms and conditions when you tick the box, don't travel with overweight bags and do everything that is laid out very clearly on Ryanair's website there will be no surprises in store for you.

However if you'd flown with somebody else you probably wouldn't have been hit with the £50 charge for having an over wieght bag.

Tojo_Ralph

mstopham wrote: »

I would think that the 30 Euro to £25 is dictated by Ryanair and by agreeing to the T+C you are agreeing to this also.

The website states (UK Pounds/Euro or local currency equivalent) ..... The local currency is Euros, hence the local currency equivalent was charged, i.e. 60 Euros.

Do Ryanair always convert after the event and charge in GBP? ... Do they always convert Euros to GBP after the transaction?

Euros was the local currency, so if the CC receipt is in Euros, what do the credit card comany pay out against?

If Ryanair do somehow submit something to the value of £50 ..... What? ..... and why £50.50 and not the £50 you state?

I wonder if someone from Ryanair could explain?

mstopham

Tojo_Ralph wrote: »

The website states (UK Pounds/Euro or local currency equivalent) ..... The local currency is Euros, hence the local currency equivalent was charged, i.e. 60 Euros.

Do Ryanair always convert after the event and charge in GBP? ... Do they always convert Euros to GBP after the transaction?

Euros was the local currency, so if the CC receipt is in Euros, what do the credit card comany pay out against?

If Ryanair do somehow submit something to the value of £50 ..... What? ..... and why £50.50 and not the £50 you state?

I wonder if someone from Ryanair could explain?

Read it again. Swap Local Currency for Euro so they can charge UK Pounds/Euro or Euro, they picked UK Pounds

Though the 50p is still puzzling me, possibly a CC surcharge?

EDIT: The choosing UK Pounds might still be their choice in a non Euro country, I suspect they will pick whatever is best for them financially, wouldn't you??