Another little earner for Ryanair

snake16

mstopham wrote: »

I recently booked a return flight with Ryanair and was quoted in Euros as the flight price but the entry reads like this on my statement:

02 Oct 2008Debit Card - Ryanair Int 000000 Dublin 167.75

The same thing has happened to you. If you had been charged in Euros (as you believed) then your CC statement would have stated something like the purchase I made prior to returning home, this is as it was on my Nationwide statement:-

***** shop 700 euros @ 1.268944 EUROPEAN MONETARY UNIT = £551.64

The following item was RA, quite simply, £50.50. No exchange rate mentioned.:mad:

rlc22

I'm with snake16 on this one...

If they're charging 60 euros and the receipt states that, then it's underhand of them to convert into £s as it wasn't agreed to by the customer.

The T&Cs state:

Any passenger exceeding their 15kg personal checked baggage allowance will be charged the prevailing fee on the day of travel. The excess baggage fee is currently at the rate of £12/€15 per kilo (or local currency equivalent).

By stating local currency it implies that this is what they're going to charge you for the transaction and I don't see how they have a leg to stand on in this case.

If I was affected by this I would also take it up. There is nothing wrong (well, that's a matter of opinion) with them using transparent ways to increase revenue such as the fee to check in bags, credit/debit card fees etc, but to get a customer to enter into an agreement in once currency only to actually charge them in another is wrong.

Yes, Ryanair have allowed us to travel cheaply, but let's remember that it's also the airline that repeatedly refused to update their website with tax-inclusive pricing despite the OFT ruling that every airline had to. I think this shows that the company have little regard for the general public and all the more reason to fight them on issues like this - even if it's only for £3!

Nobjocki

snake16 wrote: »

I really am beginning to lose the will to live here, trying to explain in very simple terms (obviously not simple enough for you) I'll try one last time:-

I DID NOT CARE THAT I HAD OVERWEIGHT BAGS, I DID NOT TRY TO "GET THEM THROUGH", I DID NOT GET "CAUGHT OUT" I WAS HAPPY TO PAY 60 EUROS (£47.28), BUT I WAS CHARGED £50.50.!!!!! How much simpler can I make it.

If you go to Tescos tomorrow & the check out girl says £50 please, you pass over your plastic & a week later your statement is for £53, because Tesco felt like adding it to your bill to improve their profits I am sure you would be peeved (but it is OK as it is in their T&Cs), even though they are offering cheap food to everyone as in "RA allow us all to fly", well maybe Tescos allow us all to eat, IMO it is the same.



Very intellectual comment.



Was it £1 or £1000?, a) I can't remember & b) !!!!!! has it got to do with anything?



Rather sexist of you isn't it? assuming I am male:rotfl:And I think I have pretty much told the whole story, or do you want me to email you some of my holiday piccies? Let me know if you prefer it if I were male or female then I can sort the best pics for you!!

So let me get this right - you are complaining about a specific £2.52 but you don't recall how much the flight was ?
Let me guess - you know very well how much the flight cost you and you're just narked because of the extra baggage charge you had to pay.
I mean come on - complaining about less than three quid on a cheap family flight all seems a bit petty to me.
And let's be upfront and honest on this one - if they charged you £3 less than you should have been would you have returned the money saying " I think there's been some mistake. "
But how about this - let's call their £3 surcharge a Dunderhead Deduction to persuade people to read the T and C's more carefully and not be so ungrateful.

snake16

Nobjocki wrote: »

So let me get this right - you are complaining about a specific £2.52

So let me get THIS right, maths is not your best subject, when I went to uni (yes I did:T, thick or not) the difference twix £50.50 & £47.28 was (& still is) £3.22 not £2.52 as you calculated it:rotfl:

Nobjocki wrote: »

you don't recall how much the flight was ?
.

I acually do not remember the amount but I could find out very simply if I believed that it had anything to do with the matter.

Nobjocki wrote: »

I mean come on - complaining about less than three quid on a cheap family flight all seems a bit petty to me.

How many times do I have to repeat to you that it is a matter of PRINCIPLE. But as you are obviously not reading my replies carefully (I will not insult you as you have me by insinuating what you believe my brain power is, I will leave that for others to decide)


I originally came onto this forum to bring up a point that I thought RA (& I would have said the same for any company doing likewise) was being underhand in the way they charged. I did not come on here for sympathy, as I keep repeating, it is a principle matter.

I also did not come on here to have my intelligence insulted by someone who appears to work for RA (maybe Sir Mickey himself:rotfl:).

I bought a service (overweight bags), that I was happy to pay for, for £47.28 & was charged £50.50, why oh why is it so wrong for me to be annoyed? The (amount of) money does not interest me I am financially very sound thank you.

You say I had a cheap holiday, how the **** do you know it was cheap?? You make a lot of assumptions. Just because I flew RA you seem to think that makes me some sort of poor bedraggled beggar. In fact the holiday cost me the best part of 5 grand. I flew RA because departure & arrival airports suited my needs exactly.
I will also be flying the same route later in the year, (another 2 grand gone:T, leaving the kids home this time)

I feel that I tried to make a point on this forum, but have left myself open to abuse from ***** who do not read (or understand) what you are saying. You stated on your 1st entry that you had wasted your valuble breath reading the points I made 3 times. Despite that valuable time you have continued to contribute (negatively) so your time is obviously not that valuable

I myself have far more better things to do than this so I will sign off now, probably write off my £3.22:mad:, 'cause I can't be arsed any more, like I said, I was just making a point to assist other travellers, but I'll just carry on looking after me & mine from now on.

Shame, potentially the forum appeared to have a lot to offer.

pompeyrich

Snake, have you seen THIS thread, the guy has had the same trouble as you and seems to have had some luck with his bank. Have some patience, some people only see the smaller picture, if RA can get away with this what's to stop the bigger rogues offering even poorer rates?

Take it as far as you can and let us know the outcome, please.

Nobjocki

snake16 wrote: »

So let me get THIS right, maths is not your best subject, when I went to uni (yes I did:T, thick or not) the difference twix £50.50 & £47.28 was (& still is) £3.22 not £2.52 as you calculated it:rotfl:



I acually do not remember the amount but I could find out very simply if I believed that it had anything to do with the matter.



How many times do I have to repeat to you that it is a matter of PRINCIPLE. But as you are obviously not reading my replies carefully (I will not insult you as you have me by insinuating what you believe my brain power is, I will leave that for others to decide)


I originally came onto this forum to bring up a point that I thought RA (& I would have said the same for any company doing likewise) was being underhand in the way they charged. I did not come on here for sympathy, as I keep repeating, it is a principle matter.

I also did not come on here to have my intelligence insulted by someone who appears to work for RA (maybe Sir Mickey himself:rotfl:).

I bought a service (overweight bags), that I was happy to pay for, for £47.28 & was charged £50.50, why oh why is it so wrong for me to be annoyed? The (amount of) money does not interest me I am financially very sound thank you.

You say I had a cheap holiday, how the **** do you know it was cheap?? You make a lot of assumptions. Just because I flew RA you seem to think that makes me some sort of poor bedraggled beggar. In fact the holiday cost me the best part of 5 grand. I flew RA because departure & arrival airports suited my needs exactly.
I will also be flying the same route later in the year, (another 2 grand gone:T, leaving the kids home this time)

I feel that I tried to make a point on this forum, but have left myself open to abuse from ***** who do not read (or understand) what you are saying. You stated on your 1st entry that you had wasted your valuble breath reading the points I made 3 times. Despite that valuable time you have continued to contribute (negatively) so your time is obviously not that valuable

I myself have far more better things to do than this so I will sign off now, probably write off my £3.22:mad:, 'cause I can't be arsed any more, like I said, I was just making a point to assist other travellers, but I'll just carry on looking after me & mine from now on.

Shame, potentially the forum appeared to have a lot to offer.

I still don't get this - you have a receipt from Ryanair showing how much they charged you yet you don't know the amount you paid for the flight.
Very strange.
There's nothing wrong in pursuing a point of principle but I feel we should be given the whole facts - exactly how much did you pay for the flight where you were ripped off for £3.

By the way,should be lucky and get your £3 back here's what I would do - buy a Ryanair share.
Here's a few reasons why.
They have a 2 billion Euro cash pile
They've only hedged fuel for the third quarter, albeit at a high rate. Thus they can take advantage of the lower fuel prices
Passenger numbers are up 21% year on year.
They've 166 planes, an average of just over 2 years old.
Their market capitalisation is 3 billion euros. If someone was to buy them today, they'd get 2 bn in cash and 166 fairly new aircraft. That values the planes at 6 million euros each which is a ridiculously low price.
It also assumes the rest of the business is essentially worthless, which it clearly is not. In fact, they should turn a decent (not spectacular) profit for the rest of the year.
A profitable, well run and growing market leader worth less than their assets.

Those are some very solid reasons to buy and where you'd be making much more back than the £3 you are getting yourself worked up over.

Tojo_Ralph

.....
Nobjocki .... Have you any idea just how stupid you are making yourself look?

Nobjocki

Tojo_Ralph wrote: »

.....
Nobjocki .... Have you any idea just how stupid you are making yourself look?

Some people think this Forum is a place to have a good whinge without any comeback.
Others like to offer explanations which aren't always popular.
We are discussing a measly £3 which as has already been pointed out Ryanair are quite within their rights to charge.
My point is very simple - HOW MUCH DID THE OP PAY FOR THE FLIGHT ?
The consistent refusal to answer this question speaks volumes.

Tojo_Ralph

Nobjocki wrote: »

We are discussing a measly £3 which as has already been pointed out Ryanair are quite within their rights to charge.

You may be discussing this non issue, but look around you, nobody else is.

Everyone else is discussing the issue that was raised 70+ posts ago and that is the issue of a transaction being carried out in Euros, being receipted in Euros, and then appearing on a credit card receipt in GBP.

Nobjocki wrote: »

My point is very simple - HOW MUCH DID THE OP PAY FOR THE FLIGHT ?

And your point is completely and utterly irrelevant to the issue that is currently being discussed. :rolleyes:
.....

Nobjocki

Tojo_Ralph wrote: »

You may be discussing this issue, but nobody else is.

Everyone else is discussing the issue raised and that is the issue of a transaction carried out in Euros, receipted in Euros, and appearing on a credit card receipt in GBP.


And your point is completely and utterly irrelevant to the issue that is being discussed. :rolleyes:

It might be to you but let's say the OP availed of a free flight from Ryanair, then foolishly tried to get an overweight bag through and had to pay hefty fee instead then the OP would be feeling aggrieved.
And £3 would represent a huge increase in the original price of the flight.
If it's so unimportant why does the OP refuse to tell us the price of the flight - you see that's the trouble when lemmings rush to jump on to the anti-Ryanair bandwagon ...they don't like answering a few simple questions which might see the well of sympathy run bone-dry.