capital one payment

nickyhutch

Louise, they wont credit it to your Cap One account - all the payments are going back to bank accounts (well, so I've been told!).

superali_2

I am in the same boat of 2 extra payments being taken & not showing on my a/c. I have called every day since last Tuesday & get a different story everytime.. Money will be back in your a/c Mon - NOT, o it will be Wed - NOT, now been told it will be Friday but i'm not holding by breath!! Asked to speak to manager - waited for 15min & got cut off!!
They know there was a problem why not have a dedicated number to sort it out so people dont get charges & overdrawn...

louiser123

thanks nickyhutch,

i know thats what they say but i will believe that when i see it, keep us updated with yours it will be a race as to who gets money back first!! lol

F_T_Buyer

Oh looks... it's Friday and the money is not back into my bank account.

louiser123

i think capital one need shooting!!!

i have no news either no reply as yet to my complaint letter, but only sent monday they recieved it tues( have proof of delivery and signature!)

so i am not holding my breath for this, but i have all the proof i need including a secure message confirming my two payments were recieved and the transactions successful, also bank statement.

i wont be paying again, my due date is fast approaching, let them dare to charge late fee and that will trigger the wrath of louise and its not pretty!!


so bring it on cap 1, i am waiting !! lol

mpr555

I tried to make a payment online this morning. After two failed attempts, which only produced a message about how they were unable to process the payment, I gave them a call. The lady I spoke to said that they couldn't process debit card payments either online or over the phone as they were upgrading their systems and moreover she couldn't tell me when they would be up and running again. She told me to make the payment by some other means, though as that might result in the payment being late she also told me that any late fees would be refunded.

everyotheridwasused

Hey guys,

I'm the same boat unfortunately. Paid my balance (£1814) in full by debit card on Sunday 28th September, thankfully its not due until 17th October but still getting a bit worried. Also I was lucky in that only 1 payment was debited.

Have sent a copy of my bank statement by recorded delivery to no avail, and spoken to customer services 5 times and received a different answer every time! Last night I asked to speak to a supervisor and spoke to a girl called Lucy who said she was the floor manager. She guranteed me that "their IT guys" had sorted everything out, and that payment would be 100% cleared in my account by close of business today. Still nothing as of yet, but will wait and see.

Has anyone else had a payment credited today?

molley

mpr555 wrote: »

I tried to make a payment online this morning. After two failed attempts, which only produced a message about how they were unable to process the payment, I gave them a call. The lady I spoke to said that they couldn't process debit card payments either online or over the phone as they were upgrading their systems and moreover she couldn't tell me when they would be up and running again. She told me to make the payment by some other means, though as that might result in the payment being late she also told me that any late fees would be refunded.

Right...So we are back to where we were over a week ago. It was broke then fixed and now it's broke again .So that probably means that another batch of folk,incl yourself,has had erroneous payments taken from your bank but not credited to your Cap 1 account ... mpr55 ChECK your bank account in the next couple of days to see . x

F_T_Buyer

Ok, just to follow up. I have lodged a complaint with the financial ombudsman. There Isn't much they can do as they wait 8 weeks to give capital one to sort the problem and make me happy - however I wanted to get the ball rolling. Also, the ombudsman only has there normal call centre number (which they use in case of any dispute) - I really want a number for their exec office, as they refuse to put me through.

The girl I spoke to this morning saw my notes on my case which said "payment will clear on the 10th", so to get rid of me has said I need to wait until this afternoon. I shall check my current account in a few hours, and then ring again. It has not cleared as at midday (i.e. now).

If anyone does get a direct number to their head office/exec office can you PM this to me please?

molley

F_T_Buyer wrote: »

Ok, just to follow up. I have lodged a complaint with the financial ombudsman. There Isn't much they can do as they wait 8 weeks to give capital one to sort the problem and make me happy - however I wanted to get the ball rolling. Also, the ombudsman only has there normal call centre number (which they use in case of any dispute) - I really want a number for their exec office, as they refuse to put me through.

The girl I spoke to this morning saw my notes on my case which said "payment will clear on the 10th", so to get rid of me has said I need to wait until this afternoon. I shall check my current account in a few hours, and then ring again. It has not cleared as at midday (i.e. now).

If anyone does get a direct number to their head office/exec office can you PM this to me please?

I've got a complaint with the FOS at present re Abbey and you could try these numbers
0845 080 1800
Fax 020 7964 1001
or
Casework Support on
020 7093 5500
Fax 020 7093 5501