buyer asking for my supplier details

Jockey666

MyUserNamesTaken wrote: »

I would email him back and explain that his contract is with you, not your supplier. As such, you are unable to give out details of your supplier to your buyers. You are willing, however, to give out such details directly to the manufacturer. If he's not happy with the product, you are willing to refund him for it once you have received the item back. You are also willing to take up the issue on his behalf with your supplier and he manufacturer. If you want an analogy, explain that a customer can't walk into Tesco and demand to be told who supplies their tesco value cornflakes. Tesco won't divulge that information, as it is not in Tesco's best interest to do so.

Not quite right. Tesco own brand, take it up with Tesco as you are buying their brand. I doubt you can accuse Tesco of selling fake Tesco cornflakes. However would Tesco give their full backing and consumer rights to someone who had bought Tesco cornflakes off ebay and not through them?

VIVA-BOOTS

Jockey666 wrote: »

So your another Troll too?


Then in that case pleased to meet you!;)

I troll trolls:rotfl:

custardy

how about asking the buyer for contact details of whomever they are dealing with at the manufacturers?
then you can contact the manufacturer direct with any required info
if the buyers trying it on they cant supply those details

blue_monkey_2

OP, do not tell your buyer your supplier details. Last time I did this inadvertantly I lost around 3/4 of my business to that person as they bought in the same stock and started undercutting me on everything I sell. It crippled my business in months.

Tell then if they are not happy then to return the item to you for a refund. If they ask for your supplier details again tell them no, the goods have to be returned to you and then you will forward them on to the manufacturer. Unless it is a well known manufacturer then tell them to go direct to them.

Hope that makes sense. If someone buys something off me and it is outside the guarentee period it goes back to the manufacturer, it is inside the guarentee period then it has to be returned to me and I send it back to them.

Hope that helps somewhat.

soolin

Jockey666 wrote: »

Then in that case what have you got to hide?

Other than the fact you may not be authorised to resell the product and the manufacturer will wash their hands of any warranty.

I'm not sure you follow the point of this thread. If the OP has a good supplier of stock and can sell it at a profit then why should anyone else be handed over details of that supplier? If the goods are branded they can be returned directly to the ebay seller or to the manufacturer, they don't need to know the third party involvement. I don't ask Tesco where they get their grey imports of Levi jeans.

Jockey666

soolin wrote: »

I'm not sure you follow the point of this thread. If the OP has a good supplier of stock and can sell it at a profit then why should anyone else be handed over details of that supplier? If the goods are branded they can be returned directly to the ebay seller or to the manufacturer, they don't need to know the third party involvement. I don't ask Tesco where they get their grey imports of Levi jeans.

Oh I can follow it very well. The OP hasn't stated what the product is and therefore may not be entitled to sell it on. Whilst I appreciate the market of grey imports certain products can only be sold through authorised agents. Maybe this is one of them.

Marty_J

Jockey666 wrote: »

Oh I can follow it very well. The OP hasn't stated what the product is and therefore may not be entitled to sell it on. Whilst I appreciate the market of grey imports certain products can only be sold through authorised agents. Maybe this is one of them.

And this is relevant to the original post how?

Do authorised resellers divulge their supplier's info?

tawecdl

Jockey666 wrote: »

Oh I can follow it very well. The OP hasn't stated what the product is and therefore may not be entitled to sell it on. Whilst I appreciate the market of grey imports certain products can only be sold through authorised agents. Maybe this is one of them.

You do have a point, but it's irrelevant to the post. If you feel strongly about it then maybe create a new topic on this subject?

Jockey666

Marty_J wrote: »

Do authorised resellers divulge their supplier's info?

Are the authorised sellers of the product having a similar problem?

ArmitageShanks

Jockey666 wrote: »

Oh I can follow it very well. The OP hasn't stated what the product is and therefore may not be entitled to sell it on. Whilst I appreciate the market of grey imports certain products can only be sold through authorised agents. Maybe this is one of them.

What's with the seek and destroy attitude? Expecting any business seller to divulge what they sell and even where they get it from just so you can align your moral compass, simply rediculous.