tesco.com, Wines of the Loire mixed case quantity mistake [CLOSED]

redfox

savvy wrote:

Redfox.....................look what you did to Tesco, totally messed them up!!! And thanks!

my work here is done then

serves them right for not supplying me with any :rotfl:

jgjet

I got an email from Tesco's today (CS) as i wrote a stinker of a letter, reply was............


Thank you for your email.

I sincerely apologise that we were unable to inform you sooner that we were out of stock of some of the wine you ordered.

When your order was placed, the wine was in stock on our database. However, your order would be sent to our warehouse approximately four days before it was due to be delivered to you. It is likely that during this period of time, we have sold more than anticipated.

We do try to ensure that this does not happen. Unfortunately, on this occasion the product you requested was not available by the time your order was ready to be picked. Also, as our orders are picked from a central warehouse, and not from the store, we were unable to substitute lines for you due to one or more of the following reasons:

The store may not sell the line;
We do not know what a customer likes or dislikes, or
The pricing structure in store is different from our on-line warehouse.

Our chief executive is Sir Terry Leahy who can be contacted on
customer.services@tesco.co.uk.

I am very sorry for the disappointment caused on this occasion.

If you have any further queries please do not hesitate to contact us at
customer.service@tesco.co.uk quoting XXXXXXXXXX

Kind Regards

Jaimie Smyth
Tesco Customer Service


They still continue to tell fibs, why can't they just admit the web-error!
I'm :pstill trying my dam hardest for it, we live in hope!

redfox

jgjet wrote:

Our chief executive is Sir Terry Leahy who can be contacted on
customer.services@tesco.co.uk.

oh yeah, like that email would get anywhere near him :rolleyes:

they must think we were born yesterday!

jgjet

redfox wrote:

oh yeah, like that email would get anywhere near him :rolleyes:

I know, I sent an email correcting the email address with another attached letter, suppose i'll have 2 wait another 5 days for a response!

savvy

redfox wrote:

they must think we were born yesterday!

LOL they do, especially when they told me the order was cancelled due to being out of stock............loved it when I said, okay so if it's out of stock why has it just appeared on my doorstep??

savvy

But fair play to my latest CS girl, she was straight on the phone to me today after 9 minutes of being on shift, to say she has booted my local store up the butt to refund me my £75, and she refunded me last night the further £17. And I'm only to ring her so she can refund me next week too

savvy

jgjet wrote:

Also, as our orders are picked from a central warehouse, and not from the store, we were unable to substitute lines for you due to one or more of the following reasons:

The store may not sell the line;
We do not know what a customer likes or dislikes, or
The pricing structure in store is different from our on-line warehouse.

That email doesn't make sense on many levels!

The store may not sell the line; - It's not coming from the store!

We do not know what a customer likes or dislikes, - It was a MIXED case, so any ONE of the 6 bottles would've been a satisfactory replacement!

The pricing structure in store is different from our on-line warehouse - But it's not being picked at the store, you already said so!:rolleyes:

savvy

redfox wrote:

oh yeah, like that email would get anywhere near him :rolleyes:

they must think we were born yesterday!

LOL nowhere NEAR the right address!! :xmassmile

surfsister

Try David Read Esq Chairman
Tesco House
Cheshunt
EN8 9SL

and mark the envelope for David Read only at the top

Then only he should be allowed to open it.


When i worked in customer services a letter to the chair always got results!! (not tescos)

savvy

WOW didn't expect that.........................12 bottles have just turned up (that's 18 with the 6 I received last week!), all I have to do now is claim back the £29 refund that's owed!