Changing from Pipex to sky broadband? Frankly terrified./MAC code.

rummy

hollydays wrote: »

Heard no more from Pipex,but their letter stated use of the mac code constituted cancellation.
Sky have been very efficient-got letter about the hardwear today and text regarding stat date-20th October,woo and hoo.

It's funny you say that. I suggest you send them a letter in writing through email or post that confirms that you are cancelling your account as they will continue charging you otherwise.

I left them on the 2nd Sept. My last payment should have been 25th Aug 08. Got charged again and I'm currently disputing it when they are saying I'm not entitled to a refund. They are a bunch of liars. :mad:

hollydays

Ah,thanks.I spoke to them yesterday on this very subject.

One person told me I would need to cancel the phone package,as the mac code only cancells the internet,but another person told me as they don't do phone only packages,it would be sky taking over the phone package that would constitute cancelling it.Don't tend to believe what they tell me.

Think Iwill try to find a cancellation address to email.
Any ideas?

rummy

Hey hollydays, Sorry this is an awfully late reply. I've been away for a long time. How's things going with Pipex? Still charging you or they are out of ur life for good?

Hows Sky going? All good I hope.

The emails, I've used to email them are: care@pipexuk.com and customerrelations@pipex.net

If you are still having problems then I hope it helps else again sorry for the late reply.

Hope all is well.

hollydays

Pipex are history...whew
Sky going well to.