26" LCD TV - HD Ready £378 delivered! (merged) [CLOSED]

Jools07

Thanks again

Who are EMEA exactly? A department of Dell?

Brodel

Jools07 wrote:

Thanks again

Who are EMEA exactly? A department of Dell?

No worries, sorry I can't help more.
I'm not sure about EMEA, the only other times I've seen it is when it is an abbreviation of "Europe, Middle East and Africa" so perhaps that is the Customer Relations executive for all those areas? Seems improbable that she would have enough time to deal with these emails if that was the case, but I'm not sure what else it could stand for.

Jools07

They have e-mailed me and again stated all they can offer is a refurb or a refund!

Why are they denying me the offer EVERYONE else seems to be getting?

They have been messing me around since 27th November now

owey

I think its because the people who got the difference like me, went for "loss of bargain" but as you did receive a Tv it might not work for you. I think its wrong what they are doing to you, and I hope if I have a problem with mine,
"touch wood its O.K. for now" I won't have the same problems with Ebuyer. Have you asked them to repair yours instead of a refurb?, because you should be able to get a repair, exchange or a refund by law. Someone must repair them because were would they get the refurbished ones from?. You might be without a Tv for a while and I think thats why they offer you a next day refurb. But the problems that people have had with a refurb I would only except a repair on mine. I would keep on at Gillian as thats the only person I have had any luck with.Good luck.

Jools07

You'd think I'd have more of a case to be honest having had 2 damaged refurbs already.

I await a phone call

As it is I have a broken TV 2 days before Xmas

owey

Also once you except an offer when you have a problem with a company, you start to lose your rights as a customer to get anyting else, that also could be a problem for you. Like if they offered you a credit note "which you don't have to except" but if you did, you would be stuck with it. Maybe thats how they look at a refurbished model?.

caverncity

There is two offers going, one from Gillians office at £150 refund when TV bought elesewhere and one from the tech dept. which is a refurb and £75 refund.
However they dont communicate with each other. As I had contacted both dept I was being offered both of ther offers of refunds. So either way I was told if I didnt like the refurb and wasnt happy I could have a full refund and £150 towards another.

Jools07

Well I have both departments communicating now and they'll phone back tomorrow

I really hope I can finally get it sorted. Tomorrow is the last day it can be sorted before Xmas. I sincerly hope they're not dragging it out so they can forget about it over Xmas

The 30day rule, does that apply from delivery date or order date?

caverncity

If you have logged your complaint using your tag number then the 30 day rule wont apply. I assume when you rang tech you got a log number.?

Jools07

I have several Case numbers, service tags etc over the 3 TVs

I can't see them possibly trying to fobb me off with the 30day thing to be honest. They've messed me around and delayed things so much themselves and I've documented it all.