26" LCD TV - HD Ready £378 delivered! (merged) [CLOSED]

dunelm_dave

owey wrote:

Email addy is gillian_larkin@dell.com and I haven't had time to mess with the tv yet. Just don't sit to close, that why I think the 32" would just be too big, unless you have a big, big bedroom.

I emailled Gillian Larkin this morning regarding getting the difference back. I bought a W2600 from scan for £526. I had no response but I rang her and she said if I sent in the scan receipt they would refund the difference upto £150. I still haven't had an email from her, but my email seems to be down at the moment anyway.

Will keep you informed of my progress.

Thanks Owey :beer:

slowen

ek247 wrote:

i've emaild escalation team & am waiting for a responce before buying the LCD TV from another website.
figers crossed they will refund me the difference

Did you email Gillian as she gets back to you very quick and I have just ordered the TV from https://www.aria.co.uk and they only have four left.

All you have to do is send your receipt off and they will give you the difference upto £150 but it is better that you get an email from Dell to clarify the situation in case you ever nned to refer back to emails from them

ek247

yes i have,but got no reply.

what did yo exactly writein the email. mine was abit long winded because i had alot on my chest lol.

Brodel

I was just checking arias return policy incase I am not satissfied with the TV. It seems that they only refund you with credit notes that have to be spent within 6 months. Is this set in stone, is there no way you could get cashback? If not, I don't think I'm going to risk the purchase.

Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 7 working days of purchase may obtain a credit note. Goods must be sellable as new in order to qualify for a credit note. All software must be unused and sealed within the original packaging. Outside of 7 working days, non faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.

eek

Brodel wrote:

I was just checking arias return policy incase I am not satissfied with the TV. It seems that they only refund you with credit notes that have to be spent within 6 months. Is this set in stone, is there no way you could get cashback? If not, I don't think I'm going to risk the purchase.

If you don't like it you can return it under distance selling regulations. Those terms and conditions are more for company purchases rather than private consumer purchases (where you legal rights are greater).

Brodel

eek wrote:

If you don't like it you can return it under distance selling regulations. Those terms and conditions are more for company purchases rather than private consumer purchases (where you legal rights are greater).

oh really? I was confused becase the point before the one I posted was..

If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.

so I assumed it was a follow on to that?

Brodel

Here are two photos on behlaf of Owey.

The goblin is paused dvd using a cheap component lead from Asda,might get a better lead, and the other is Telewest with an RF cable feed from downstairs to the bedroom.

click to enlarge

ZIPPY

The TV i was refering to was the 27" from Microdirect:

http://www.microdirect.co.uk/ProductInfo.aspx?ProductID=11409&GroupID=422

Although i haven't yet bought one they're refunding me the difference anyway. I kicked up too big a fuss and tied in all their relevant VP's from the start so they want me off their back asap.

slowen

My TV is ready to be dispatched from Aria so my receipt will be winging it's way to Dell for them to pay the extra £150 it cost me to purchase from Aria

Pity Dell could not supply the TV with the ease of ordering from Aria

Will post my thoughts on the TV when it arrives

ek247

im waiting for a formal letter before i make my purchase,don't trust dell anymore until it's in writing