Phones2u Direct.com

tpeiris

Won-case-v-P2UD wrote: »

Yes, use the Money Claim Online and file a case against them. File for the FULL Cashback amount, since, by their own T&C's they will not pay out any further Cashback claims that you may make.
Tell the Judge/Court that the T&C's are 'confusing', on the one hand, asking for the 6th Invoice, which was issued on the 19th November, whilst on the other hand, saying the Invoice should be the one that is issued after 180 days of connection, which would be the 7th Invoice that you receive. Furthermore, when you asked for clarification, they did not reply AND they did not give you the opportunity to rectify any mistakes, in case you did make a mistake, due to them not responding to your request for clarification.

Thank you for the advise. Do you think I should first write one last letter to them saying exactly the same you suggested, viz:
1. that their T & C were confusing and I sought clarification well in time, but they failed to respond.
2. I have already sent the 7th Invoice on the 21 Jan, before I received their refusal letter. In that I have said: Referred to my letter submitting 6th Invoice. Also said " Since I did not receive any reply to my email query regarding the correct bill required to make the first claim I attach the 7th month bill as well for your necessary action." I included all the other documents required too.
3. Request an opportunity to rectify the mistake if any. In this way I can point out to them/court later that I requested for this opportunity to rectify, but they refused.
4. Also if they do not respond to this letter, then I can easily say that they have willfully avoided/defaulted in giving me any chance of rectifying the mistake.

Please could you advise on the above course of action.
Thanks once again.

Tab1984

tpeiris, i am in the same situation as you and have filed a claim with Mcol, P2UD intend to defend the entire claim, so will see what happens and post on here.

Steven1970

hi iv got a urgent question

iv got a phone from phones2udirect on July 22nd 2007 cashback scheme
and after reading thru the post im confused on what is classfied as the 6 monthd bill ?

and now its been 6 month... January 25 2008 do i send that bill to phones2udirct ??? or should i send the next months bill (february)??? (the 7th bill) ???

help please

Won-case-v-P2UD

Steven1970 wrote: »

hi iv got a urgent question

iv got a phone from phones2udirect on July 22nd 2007 cashback scheme
and after reading thru the post im confused on what is classfied as the 6 monthd bill ?

and now its been 6 month... January 25 2008 do i send that bill to phones2udirct ??? or should i send the next months bill (february)??? (the 7th bill) ???

help please

Your T&C's say (I assume) that it's the first bill received AFTER you've been connected for 180 days. So your 180 days are up, around about now. So you need to send in the first Bill that is dated on or after 20 something of Jan 2008.

Send in a covering letter, giving your full details, the date you purchased, your 'phone number, which Claim you are making (1st, 2nd...)...etc.etc.
Send in the original of your Bill.
Send a letter listing the Documents that you are sending.
Fill out and send, if there was one, a correctly filled out Claim Form -

Send everything Recorded Delivery.

Keep a copy of everything you send!

Best of Luck!

Won-case-v-P2UD

tpeiris wrote: »

Thank you for the advise. Do you think I should first write one last letter to them saying exactly the same you suggested, viz:
1. that their T & C were confusing and I sought clarification well in time, but they failed to respond.
2. I have already sent the 7th Invoice on the 21 Jan, before I received their refusal letter. In that I have said: Referred to my letter submitting 6th Invoice. Also said " Since I did not receive any reply to my email query regarding the correct bill required to make the first claim I attach the 7th month bill as well for your necessary action." I included all the other documents required too.
3. Request an opportunity to rectify the mistake if any. In this way I can point out to them/court later that I requested for this opportunity to rectify, but they refused.
4. Also if they do not respond to this letter, then I can easily say that they have willfully avoided/defaulted in giving me any chance of rectifying the mistake.

Please could you advise on the above course of action.
Thanks once again.

You could try doing all of the above( give them a max 4 or 5 days to respond to you, and if send anything in the post, send it Recorded Delivery)..

P2UD probably won't pay any attention to it.
but, it will give you ammo to show to the Court/Judge that you have tried your best to fulfill your part of the T&C's.

tpeiris

Won-case-v-P2UD wrote: »

You could try doing all of the above( give them a max 4 or 5 days to respond to you, and if send anything in the post, send it Recorded Delivery)..

P2UD probably won't pay any attention to it.
but, it will give you ammo to show to the Court/Judge that you have tried your best to fulfill your part of the T&C's.

Thank you, I will keep you posted on the progress. Is there any defense against the fact that my first claim is before 180 days with 6th Invoice?
I could include this also in the letter I am going to send.
Thank you

graham2133

Just recieved our court case judgement from Chichester county court, and we won!!!! Our problem was that we failed to attach all the bill pages on our second claim, P2U let us know 45 days after reciept that there were not enough pages, too late for us to rectify the situation and that is what we won on. The Judge also told them that they should pay us the final installment as the second one had now been approved.
Graham

Steven1970

Won-case-v-P2UD wrote: »

Your T&C's say (I assume) that it's the first bill received AFTER you've been connected for 180 days. So your 180 days are up, around about now. So you need to send in the first Bill that is dated on or after 20 something of Jan 2008.

Send in a covering letter, giving your full details, the date you purchased, your 'phone number, which Claim you are making (1st, 2nd...)...etc.etc.
Send in the original of your Bill.
Send a letter listing the Documents that you are sending.
Fill out and send, if there was one, a correctly filled out Claim Form -

Send everything Recorded Delivery.

Keep a copy of everything you send!

Best of Luck!

ohhh so i need to send in a bill after 22nd january , so that will be my 7 monthd bill as my 6monthd bill says january 18th 2008 ...wel i hope

thank you for ur help

michaels

Durrsaku wrote: »

just go back two pages. Post 499.

Thanks, did see that one but I am sure someone also quoted an address something like ITsupport@... which they said was the one actually used by the company now when it was for emails they wanted to receive...anyone?

JeremyPorteous

Has anybody received payment recently after winning a court case? I received payment early December 2007 promptly after winning a court case, and have just submitted my second action and am waiting until I can request judgement. However, I have also checked out their credit reference which shows that in the last few weeks, the number of unsatisfied CCJs has risen from 2 (GBP681) to 23 (GBP6747). This makes me wonder if they have stopped paying or are perhaps just a bit behind after Xmas.