Phones2u Direct.com

cook!e

I recently filed a claim against Phones2uDirect with Money Claim Online for none payment of my third cashback installment. They did not initially respond to claim, so I was advised to enter a judgment. Unfortunately on the same day I entered judgment (two days after they where supposed to respond) they filed an Acknowledgment of Services intending to defend part of this claim.
I assume Phone2UDirect will now make an offer part payment in the assumption I will not go all the way to court. Is this a new method Phones2UDirect use to wiggle out of cashback payments?

mrclanger

I am also a 'victim' of this company. Reading anpictum's post I wonder if the Ts & Cs can be challenged on the unfair basis? Anyone tried yet?

I sent a Letter Before Action, and their reply states:
"you only sent us the first page of a 4 page invoice. ...as the billing layout varies from network to network we ask for the complete invoice..."
The first page tells them that I have paid to date and have no arrears. Of course that's not enough!

I will take some more advice, but on the day I suppose it depends on the judge.

Good luck with "consumer revenge".

cook!e

I received a cheque yesterday for the full amount and will not be using them again.

mazmas

wanted to share further update
on my case after sending two letters and various e mail's they have paid me the second claim on 19/07/07 which is almost delay of 2 months... i am still waiting for my last payment...moral of the story is don't buy any more phones from them and keep trying if you have done everything according to their terms and condition they will pay......my last cheque also proves they are still in the business and are still playing the old games.

don't give up

mazmas
dated 23/07/2007

cook!e

mazmas wrote: »

wanted to share further update
on my case after sending two letters and various e mail's they have paid me the second claim on 19/07/07 which is almost delay of 2 months... i am still waiting for my last payment...moral of the story is don't buy any more phones from them and keep trying if you have done everything according to their terms and condition they will pay......my last cheque also proves they are still in the business and are still playing the old games.

don't give up

mazmas
dated 23/07/2007

I post back my last cashback claim in March and only received my final cheque last week by taking them to court. I sent numerous letters by recorded delivery and email requesting payment, which where all ignored. From reading other peoples posts and from my own experience, I think they have a policy of not paying final payments unless you issue a claim with Money Claim Online.


Good luck

cook!e

MickKnipfler

Do they actually go to court?

gtz101

MickKnipfler wrote: »

Do they actually go to court?

I think they actually sit on their fat !!!!!s at home and chew on peoples cashbacks all day and nothing else

Jazzking

NewSaver.. wrote: »

All well n sorted now..

Got a phone call from some big cheese over there, all done.

Hi NewSaver,

I see you claimed for the full 12 months of your cashback and now everything is sorted.... Did they actually pay up for all future claims, even though you had not finished your contract??

Can you elaborate?

cook!e

MickKnipfler wrote: »

Do they actually go to court?

The claim never got as for as a court. You issue a claim against the company this cost £30 and can be added to the claim. Once the claim has been submitted against a company you will receive a Notice of Issue from the Court giving you the following information.

• The date your claim was issued.
• The date the claim was sent to the defendant and the date it will be deemed to served. In my case this was four days after being posted.
• The date the defendant has to reply. (Usually 14 days after the claim has been served).

The defendant may then

• Pay the total claim including the £30 costs
• File an acknowledgment of service. This allows the defendant an extra 14 days from the date of service to file a defence
• Dispute the whole claim
• Admit that all the money is owed
• Not replay at all. This is when you ask the court to enter a judgment

Phones2UDirect did not reply to my claim to the court within the 14 days, so I entered a judgment against them. Unfortunately they filed an acknowledgment of service on the same day, this allowed them an extra 14 days to

• Defend all of the claim
• Defend part of the claim
• Intend to contest jurisdiction

I receive a copy of the acknowledgment of service from the court saying Phone2u intended to defend part of the claim. The next day I received full payment including the £30 cost in the post.

I followed the t&c to the letter and knew Phones2U where in the wrong. I would have been prepared to go to court as I sent all claims and letters by recorded delivery, within the correct time scale.

I hope this is of some help

cook!e

mozza7

themissingdigit wrote: »

did you tell them you had lost it? if not just maintain you never recieved it & it must be a deliberate ploy of theirs so they can refuse cashback payments.

They say I must have had the original postal invoice as it had the sim card attached. Not sure if it worth my persevering with them further.