Digital TV Cost Cutting Article - Discuss What You've Been Offered

BaileyB

SKY CONTACT DETAILS

AllCustomerCareEscalation@bskyb.com

james.murdoch@bskyb.com

ricflairandy

couldnt get the sky sports pack for a fiver, but was offerd sky family for half price, so thats 10.50 for 6 months.

manic

ricflairandy wrote:

couldnt get the sky sports pack for a fiver, but was offerd sky family for half price, so thats 10.50 for 6 months.

Did you decide not to go for sky plus, or wasn't it offered?

Hillfly

Lady_K wrote:

That looks quite good. If I got one of those sky+ boxes myself would it be easy for me to fit the old sky box upstairs myself? would I need 2 dishes?

You are effectively wanting a multiroom setup. This would require an extra £10 subscription fee from sky. The will do a sky + install for £99 including the new box and moving your old box and cabling etc.

To setup sky + you need a 'Quad LNB' in your dish but you don't need 2 dishes. In laymans terms 'Quad LNB's' is the bit at the centre of your dish from where the cable runs down to your sky box. For sky plus you need to run 2 wires to the sky box to allow you to record one channel while watching another.
You would basically need to swap the parts over on the dish (quite easy to do if you are good with a ladder!) then run 2 cables (or 1 extra cable should i say) to the sky plus box. Then you need to put in your sky card and call them up to synchronize the sky card to the new sky + box and then get them to activate the sky plus record facility. However to you must be on a premium package to get the record facilty for free - again otherwise it's another tenner a month.

Then if you want to use your spare sky box upstairs you would need to run a 3rd cable to your bedroom - you will also need a second viewing card which will set you back another tenner from sky!

Lady K - I am guessing having read this far you are thinking maybe not to bother? The only reason I have opted to buy my own box is because someone did the cabling bit for me. Otherwise I almost certainly would have gone with the sky install!

Phew... i need a rest after all that typing!_pale_
:coffee:

Annie021063

smc999 wrote:

I'm just about at boiling point.
I was supposed to have Sky+ installed 2 weeks ago.
I told them that my phoneline wouldn't be active for a week or so, as I've moved house and the BT line hadn't been used for a few years. I was told this wasn't a problem and the install could go ahead.
The engineer turned up and said it couldn't go ahead, so I spoke to sky and was told that I would have to rebook for Monday because the phoneline wasn't active. After the engineer had done nothing and left I rang up customer services and told them what had happened, they said that the install should have gone ahead and not having an active phoneline for a few days wasn't a problem I got them to confirm this and put a note on the install for Monday. The engineer arrived on Monday and guess what? No note on the job and the install couldn't go ahead because of no active phoneline! I asked the engineer if I could speak to Sky and was told by someone who was severly lacking any idea of what customer service was, that it wasn't his fault that I had moved house! I politely asked to speak to his supervisor and after being quite firm about speaking to someone more senior, I finally got through to them andwas told that the install couldn't go ahead and I shouldn't have been told that it could. After a 20 min conversation I got a refund on the Sky+ box and was then told that I would have to pay £40 to have a dish installed and use my old box. I couldn't believe what I was hearing! They had twice made me wait in all day for an engineer and had given me incorrect information about not having an active phoneline not being a problem. They eventually agreed to fit the dish for free so I could use my existing box, but could not say that I would get a £49 Sky+ box once the phoneline was active. I was quoted full price (£99 for the box and £60 for the install). This has left me wondering if customer services just tell blatant lies to keep customers "happy" and once an engineer turns up the customer will have to deall with the consequences.
I'm not sure if ringing to complain or writing a letter would be better and I have a good mind to just say thanks for the new dish and stick your subscription where the sun doesn't shine and cancel it for good.
I'm absolutely disgusted with the way I have been treated.

send a letter of complaint addressed to Brian Sullivan to this address
[EMAIL="AllCustomerCareEscalation@BSkyB.com"]AllCustomerCareEscalation@BSkyB.com[/EMAIL]
I got a lovely lady who eventually sorted my problem out.
Good luck

Annie021063

I have been paying Sky lots of money for a long time now and feel I want to jump on the bandwaggon of price reductions.
What do I say?(script)
Who do I say it to? (tel number)
What do I take if offered?
Thanks for your help

Hillfly

Annie021063 wrote:

I have been paying Sky lots of money for a long time now and feel I want to jump on the bandwaggon of price reductions.
What do I say?(script)
Who do I say it to? (tel number)
What do I take if offered?
Thanks for your help

All the answers to your questions are just a few posts back!:wall:
However in the spirit of MSE here we go:

What do I say?(script) You want to cancel as you need to cut costs and you are fed up with the latest price rise. You are thinking of getting freeview. Be nice but stick to the "i'm cancelling" line until you get an offer. If asked about your viewing habbits in an attempt to get you to cut down your package say that memebers of your family watch a variety of channels across all the packages.

Who do I say it to? (tel number) Easiest to call customer servics and ask to be put through to canclllations. Try this number 08005875707. When asked for a customer number dial 123. Do it twice and then you'll be put through to customer services for free. They may say the dept is busy and you may have to hold for 15 minutes. usually you get through much quicker than that - it's ploy to delay the cancellation.

What do I take if offered? 6 months half price or a cheap sky plus system if you want one (they seem the best deals of late).

Annie021063

Hillfly wrote:

All the answers to your questions are just a few posts back!:wall:
However in the spirit of MSE here we go:

What do I say?(script) You want to cancel as you need to cut costs and you are fed up with the latest price rise. You are thinking of getting freeview. Be nice but stick to the "i'm cancelling" line until you get an offer. If asked about your viewing habbits in an attempt to get you to cut down your package say that memebers of your family watch a variety of channels across all the packages.

Who do I say it to? (tel number) Easiest to call customer servics and ask to be put through to canclllations. Try this number 08005875707. When asked for a customer number dial 123. Do it twice and then you'll be put through to customer services for free. They may say the dept is busy and you may have to hold for 15 minutes. usually you get through much quicker than that - it's ploy to delay the cancellation.

What do I take if offered? 6 months half price or a cheap sky plus system if you want one (they seem the best deals of late).

Thanks - it's on my list of things to do tomorrow

ricflairandy

manic wrote:

Did you decide not to go for sky plus, or wasn't it offered?

wasnt offerd.

thedonsfan

Hi all, great thread!
I am looking for advice, i have a unique situation i think! I currently live with my parents but have bought my own house and am moving in in a couple of weeks.
At my current address we have 2 sky+ boxes (which we obviously own as we have bought them) running to two different rooms. The account held is in my parents name. In my new address I would be a completely new customer as it has no dish etc previosly installed, I would at least like 1 sky + box in the main room but sky want to charge £69 for installation and/ or £99 for a new box plus installation. The other option is multi-room which i know installation is free but its an extra £10 a month. I would pay £99 for a sky+ 160 box (do they still do this??) and keep the other one in spare room but not for a new standard box. Is there anything my parents could say on the phone i.e. threaten cancellation but mention that i would like to start a new account at a new address??
Do you think there is scope for a deal here?? Bear in mind we have been customers with sky for more than 7 years!!
Any help would be gratefully recieved.
P.S. whats the free phone number again??