Digital TV Cost Cutting Article - Discuss What You've Been Offered

loates123

is there any sky hd deals

ricflairandy

loates123 wrote:

is there any sky hd deals

cant see it mate. suppose you could try and phone up to say your canceling andbuying a seperate humax hd reciever. They may offer you a deal then.

ricflairandy

im going to call them this afternoon. Whats hte best time to call and can anyone advise me on what to say.
Ideally id either like the free sky plus box , or prefereably the £5 sky sports and 2 mixes for 4 months.

cheers

N9eav

Pleaded poverty again after 6 months of half price full package. I was offered an extension for another 6 months! :j .

" Sky is a luxury, and what with an increase in fuel and electricty I just can't afford it"

I have been using this line (which works) but sadly is now becoming true... Tank full of heating oil next month will be a depressing time!

smc999

I'm just about at boiling point.
I was supposed to have Sky+ installed 2 weeks ago.
I told them that my phoneline wouldn't be active for a week or so, as I've moved house and the BT line hadn't been used for a few years. I was told this wasn't a problem and the install could go ahead.
The engineer turned up and said it couldn't go ahead, so I spoke to sky and was told that I would have to rebook for Monday because the phoneline wasn't active. After the engineer had done nothing and left I rang up customer services and told them what had happened, they said that the install should have gone ahead and not having an active phoneline for a few days wasn't a problem I got them to confirm this and put a note on the install for Monday. The engineer arrived on Monday and guess what? No note on the job and the install couldn't go ahead because of no active phoneline! I asked the engineer if I could speak to Sky and was told by someone who was severly lacking any idea of what customer service was, that it wasn't his fault that I had moved house! I politely asked to speak to his supervisor and after being quite firm about speaking to someone more senior, I finally got through to them andwas told that the install couldn't go ahead and I shouldn't have been told that it could. After a 20 min conversation I got a refund on the Sky+ box and was then told that I would have to pay £40 to have a dish installed and use my old box. I couldn't believe what I was hearing! They had twice made me wait in all day for an engineer and had given me incorrect information about not having an active phoneline not being a problem. They eventually agreed to fit the dish for free so I could use my existing box, but could not say that I would get a £49 Sky+ box once the phoneline was active. I was quoted full price (£99 for the box and £60 for the install). This has left me wondering if customer services just tell blatant lies to keep customers "happy" and once an engineer turns up the customer will have to deall with the consequences.
I'm not sure if ringing to complain or writing a letter would be better and I have a good mind to just say thanks for the new dish and stick your subscription where the sun doesn't shine and cancel it for good.
I'm absolutely disgusted with the way I have been treated.

Hillfly

Well i decided to let my cancellation run it's course as best i was offered was 12 months at 25% at time of cancellation. Since then i've seen plenty of peeps getting 6 months half price so the day after the 30 days notice was up i called re-insattes department and bingo i was given the 6 months deal so well happy with that. Sadly i couldn't get a sky+ box deal as well as the 6 months special as they said i couldn't get 2 offers on my account at the same time - still it was worth a shot.

I am now thinking of paying the full whack for the sky plus but i really don't want to pay the £60 installation fee - the main reason being that the previous occupant of my house had sky plus and so all the cabling is already in place and so for 60 quid the engineer only has to turn up and plug the thing in. Sadly sky will not waive the installation fee unless i take multi room which i don't want.

I am also thinking of getting a sky plus box myself from http://www.simplydigital.co.uk (as reccomended on digital spy forums). The benefit here is that i wont need a 12 motnh contract or phone line attached. The downside is if there are any probs setting it up then i'm a bit stuck. Decisions decisions...............

Anyome know of any other ways of blagging a cheap sky box other than the methods already tried?

Lady_K

That looks quite good. If I got one of those sky+ boxes myself would it be easy for me to fit the old sky box upstairs myself? would I need 2 dishes?

oneday_3

well i got my free sky + box fitted on thursday and i have to say it is great!!!

Thanks for the heads up on that deal

BillyBrowster

Just got off the phone to Sky with my new all sport and 2 mixes package for £5 a month for the next 4 month.Blamed usual increases and had the added effect of a voilin C.D. playing in the background.

BaileyB

smc999 wrote:

I'm just about at boiling point.
I was supposed to have Sky+ installed 2 weeks ago.
I told them that my phoneline wouldn't be active for a week or so, as I've moved house and the BT line hadn't been used for a few years. I was told this wasn't a problem and the install could go ahead.
The engineer turned up and said it couldn't go ahead, so I spoke to sky and was told that I would have to rebook for Monday because the phoneline wasn't active. After the engineer had done nothing and left I rang up customer services and told them what had happened, they said that the install should have gone ahead and not having an active phoneline for a few days wasn't a problem I got them to confirm this and put a note on the install for Monday. The engineer arrived on Monday and guess what? No note on the job and the install couldn't go ahead because of no active phoneline! I asked the engineer if I could speak to Sky and was told by someone who was severly lacking any idea of what customer service was, that it wasn't his fault that I had moved house! I politely asked to speak to his supervisor and after being quite firm about speaking to someone more senior, I finally got through to them andwas told that the install couldn't go ahead and I shouldn't have been told that it could. After a 20 min conversation I got a refund on the Sky+ box and was then told that I would have to pay £40 to have a dish installed and use my old box. I couldn't believe what I was hearing! They had twice made me wait in all day for an engineer and had given me incorrect information about not having an active phoneline not being a problem. They eventually agreed to fit the dish for free so I could use my existing box, but could not say that I would get a £49 Sky+ box once the phoneline was active. I was quoted full price (£99 for the box and £60 for the install). This has left me wondering if customer services just tell blatant lies to keep customers "happy" and once an engineer turns up the customer will have to deall with the consequences.
I'm not sure if ringing to complain or writing a letter would be better and I have a good mind to just say thanks for the new dish and stick your subscription where the sun doesn't shine and cancel it for good.
I'm absolutely disgusted with the way I have been treated.

Ok that was quite hard to read, but to answer your queston.

You can call Customer Care (Sky Head Office) - Will look for the number for you.

Or email James Murdoch - Again will find details in a mo