Digital TV Cost Cutting Article - Discuss What You've Been Offered

JEFFRO_3

Really disappointed, followed the suggestions herewith and got absolutely nowhere, I spoek to a customer service rep who put me through to someone in Scotland who could not have cared less that I was threatening to cancel and scoffed at the idea oa any reductions...offefed to cut me off on the spot if I wanted !
I am a Sky + user and have had sky for many years and have never taken advantage of any offers...swizzz !!

vixxen

Just been reading the thread and it's going back to NTL more than Sky but I thought I'd add what happened to me. My other half has been trying to get me to switch from NTL to Sky to save a bit of cash. He'd talked me around but before I cancelled NTL I gave their dreadful customer service department (previous bad experiences...still a little bitter) one last chance to keep our custom. I simply asked if they had any special offers or discounts for existing customers as new customers seem to get all the benefits and bingo £8.50 less per month because we have 3 services with them. Admittedly, we could have probably saved more by switching but we're still paying less than we were! It sometimes pays to be cheeky, if you don't ask, you don't get!

avondale

I happily signed up online as an existing customer of sky for there sky plus digital package for £89 pound, received an email which i still have, stating that they would install today 23/02/2006. At 430pm i rang them as they still had not arrived, they informed me that they were terribly sorry but although i had received the email it hadn't been generated there end and no job number allocated? I was then informed over the phone that they would give me a £10 credit for failing to arrive, in my opinion a joke, this was also the retention department, who stated that was there best offer, and if i had ordered over the phone which costs £99, this would have been unlikely to happen. They then said they would refund my original money but i wouldnt receive it for at least 5 weeks, and that i would have to go through the same process again and re order the product again.
I've been with them for 5 years and i think this is outrageous, taking the day off work i lost approximately £100.
Any ideas of how i should go about resolving this issue, i have not re ordered by the way.
regards

birdboy

wackojackouk

Hey Avondale

Not sure about resolving it but if you go through Quidco (http://www.quidco.com/sky-digital/) then you can claim £50 cashback on top.

Hope that helps you a bit mate

WJUK

Richie23_2

Hi there
Does anyone know if i can still threaten to cancel sky if ive only been with them for 3 months. .my half price offers finishes now next week?

Cheers

John_Crawley

Hey Avondale,

Regarding Sky + Installation the exact same thing happened to me. I ordered online, received a email confirming installation date as 22/2/06. No one turned up. Phoned upto complain was told system enquiries team would ring me back within 48 hours. I also emailed them and was simply informed that they would refund my £89 for installation and then charge my card for another £89 and then re-arrange installation. I then emailed them and asked for free installation as like you I had to take a day off work but received no reply. I have again emailed them and asked someone to get back to me today or I will cancel the whole Sky package.

It would seem that there is a system fault booking SKY + online. Any one else had the same problem?

Woby_Tide

Richie23 wrote:

Hi there
Does anyone know if i can still threaten to cancel sky if ive only been with them for 3 months. .my half price offers finishes now next week?

Cheers

you can threaten to cancel but as you are legally obliged to pay them 9 x your current monthly amount I can't see them being overly bothered to offer any discount

dean2230

PeteM wrote:

That's some saving, shame it's a typo!!

Oops

:mad: :mad: :mad: :mad: :mad:

avondale

Just a brief update, spoke to sky again, was polite but also stated that i was extremely upset and disappointed in being treated in such a manner by such a reputable satellite provider with such a good reputation!!!!!!!. Was offered a further £10 compensation which i declined, after sticking to my guns and saying that i would cancel my subscription, they gave me 6 months half price line rental, a saving of about £130 and what made me even happier was the fact that i was on the phone to them for about an hour but used the free 0800 number .
Hope this helps someone in a similar predicament

Binxy

Baggie wrote:

Been a customer of Sky for 5 years,Had sky + for four weeks, yesterday it threw a wobbly and kept on locking up and turning its self on and off.Phoned Sky and told them, they said there was a known issue with these ( not the box, but the software) and there was a temporary measure of dis-enabling the fast forward facility, and the box would be fine. I replied that I was not happy with this as they could not offer any time to this conclusion. They said this was the only option. I asked for either an exchange of box to a brand that works flawlessly, as I felt it is faulty goods and the box was not fit for the intended purpose of use, or be put through to cancellations. They refused to do both saying I was tied to a 1 year contract and there was nothing wrong with the box???( except for the small issue of faulty software,).
I tried to explain that if the box had a software isuue, in my mind that is faulty goods. They still would not budge. Asked them to speak to a manager, and she also would not budge.
They finally put me through to "Head Office", where I was getting the same response,and the did not want to loose me.I again told them it was one or the other as I was not prepared to keep a box which is known to be faulty, be it software or not. eventually, magically they said I could cancel my 1 year contract and revert to my old equipment and rolling contract,with a refund of monies paid for the box, as I was within 30 days of delivery. This is what im doing.

If your going for sky+, be warned there are dodgy Amstred boxes being supplied by Sky, and they basically dont want to know, if your unlucky to get one.

Appauling customer relations :mad:

Similar story to you. Except they kept us dangling so long, we fell out of the 30 days, and so far have paid £368 (with another £230 before we can cancel) for something that not only doesn't work, but has NEVER worked, and actually causes large amounts of stress.

Sky are a bunch of money grabbing b*stards, I wish we'd never upgraded to Sky+ - normal Sky was fine.