eon energy online 5 or swap to online 8??

Anon

According to this thread http://forums.moneysavingexpert.com/showthread.html?t=1156401 my assumption above was right - V8 has been removed to new customers, V9 is now available but more expensive. Switching to British Gas now seems more of a gamble ...

Anon

Sponge

On the 9th Sept I switched from v5 to v8. I got the confirmation email:

Thanks for changing your energy product to EnergyOnline Extra Saver 8 from Energy Online Extra Saver 5. You'll see this change on your next bill.
We'll send you a letter in the post confirming your new prices and Terms and Conditions in the next few days.

I got the letter, dated the 9th, a few days later.

A couple of days after that, I got another letter, dated the 10th, thanking me for switching to their v5 tariff! I made no such request. In fact, I think it would have been impossible for me to do so as the tariff would not have been listed on their website. (I've never switched products over the phone, I do it online.)

I recently logged into my account to check my details, but it's telling me I can't 'Quote & Switch' as:

We're sorry, but you can only change your products online a maximum of twice every three months. Our records show that you have already done this.

It lists my products as simply, Energy Online Extra Saver and Energy Online Extra Saver Gas. I have no idea how much I'm now paying.

I'm starting to wonder that, in light of the recent information regarding the withdrawl of v8, they're going to try and say v8 is now not available to me and only offer the more expensive v9. :mad:

bajangal

Sponge wrote: »

It lists my products as simply, Energy Online Extra Saver and Energy Online Extra Saver Gas. I have no idea how much I'm now paying.. :mad:

Log into your account and press the SWITCH NOW option. It will tell you which tariff you are on and how much you are paying.

bluejosiah

Sponge wrote: »

I recently logged into my account to check my details, but it's telling me I can't 'Quote & Switch' as:
Quote:
We're sorry, but you can only change your products online a maximum of twice every three months. Our records show that you have already done this.

I was told that you can change as often as you like if you phone up.

Sponge

bajangal wrote: »

Log into your account and press the SWITCH NOW option. It will tell you which tariff you are on and how much you are paying.

It doesn't.

As I said, all I get when I try to use that feature is I've already switched too many times. It doesn't even tell me what version I'm on, or what my tariff is.

Anyway, EON called me yesterday and they've admitted it's their mistake. Several people have been working on my account, ignoring or misunderstanding notes, and making (incorrect) changes. All these changes have been logged by the system, which is why it's telling me I can't 'Quote & Switch'. It should now be sorted and the very nice man confirmed I'd be better off on v8 and is switching me to it. However, I still can't access the "Quote & Switch" feature, whether I want to switch or simply double check my tariff. I probably won't be able to do this for a few months.

I've had other problems on my account prior to this. For several weeks I was unable to manage my account as it kept insisting I didn't have an online account (although it did tell me I'm on an Online Saver product) and that if I want to do anything with it I have to call them.

It's all been a bit annoying frankly. The EON people that have called me have all been very nice and helpful. But part of me would rather have a service that works right in the first place.

bajangal

Sponge wrote: »

It doesn't.

As I said, all I get when I try to use that feature is I've already switched too many times. It doesn't even tell me what version I'm on, or what my tariff is.

Anyway, EON called me yesterday and they've admitted it's their mistake. Several people have been working on my account, ignoring or misunderstanding notes, and making (incorrect) changes. All these changes have been logged by the system, which is why it's telling me I can't 'Quote & Switch'. It should now be sorted and the very nice man confirmed I'd be better off on v8 and is switching me to it. However, I still can't access the "Quote & Switch" feature, whether I want to switch or simply double check my tariff. I probably won't be able to do this for a few months.

I've had other problems on my account prior to this. For several weeks I was unable to manage my account as it kept insisting I didn't have an online account (although it did tell me I'm on an Online Saver product) and that if I want to do anything with it I have to call them.

It's all been a bit annoying frankly. The EON people that have called me have all been very nice and helpful. But part of me would rather have a service that works right in the first place.

Glad you've got it (although partially) sorted.