Cahoot log in problem....

duncan303

southside_jimmy wrote: »

What a bunch of moaning minnies!!..............

Get real...and a life

With respect I think you are missing the point. It is not that the site is down it is that there has not been any voluntary announcemnts or adequate updates. but perhaps you believe concealing information is beneficial, what they don't know cannot harm them sort of style.

Anyway are you not the guy with the holdall, what kept you??

Doc_N

euos44 wrote: »

I guess the problem I have is with the way that they have handled it - Power outage - these things happen. The uptime of Cahoot is pretty good, however honesty is the best policy - if they'd only posted a message earlier on their login screen, a lot of the panic could have been prevented - instead, they decided to toe the corporate line, i.e. not admit the scale of the problem.

Very true. The other question this whole fiasco raises, of course, is just how secure their systems are. You do have to wonder about a bank that can't cope with a simple power outage.

ChuckCash

southside_jimmy wrote: »

That's good Errata. If you can't argue with the facts - introduce some emotion...

southside jimmy, it seems more like you are introducing the emotion here.

I don't think it's too unreasonable to expect better service. It's not impossible to have sufficient DR policies and procedures in place such that high availability (>99.9%) is achievable, or in the worst case, that it takes minutes or hours to recover, rather than days.

southside_jimmy

Great piece of disinformation there duncan303. Speaking of missing the point you completely (and conveniently) missed out all all the words that made my point.

southside_jimmy

I didn't say it was impossible chuckcash...just very expensive..and someone has to pay for it. Who do you think that would be?

ChuckCash

southside_jimmy wrote: »

I didn't say it was impossible chuckcash...just very expensive..and someone has to pay for it. Who do you think that would be?

ok i'll get the tab... now if only i can access my cash

stingyscot

southside_jimmy wrote: »

What a bunch of moaning minnies!! cahoot has been live for what - 8 years now. I can remember 2 previous incidents - max outage about 5 days - 7 including this. Call it 30 to take it to an extreme - that's 99% availability. You want better availability? Want to know the difference in cost between 99% and perfection?

Infinite....you want to pay that out of your interest or in charges?

Get real...and a life

Cahoot is a bank, with no branches. Therefore, it is reasonable to expect 100% availability online. This is not a local Tesco running out of lettuces - there are no alternatives for customers, and doing without is not an option. The repercussions for customers being unable to bank for 48 hrs is huge: direct debits and standing orders not processed, bills unpaid, credit card payments not met, rent unpaid, inability to obtain cash.... result: late payment charges, bad credit rating, possibly no means to even buy food, since both the ability to move money in/out and to obtain cash from machines has ceased. Please do not underestimate the hardship and anxiety that this is causing some people.

duncan303

southside_jimmy wrote: »

Great piece of disinformation there duncan303.

hey don't blame me because you chose to take the bus, anyway how can you possibly blame me for an act of god.

Look just tell your boss you made the right decision, i'll back you up at the tribunal.

rapidly_balding

Jimmie you are out of order. Wait until its money out of YOUR pocket then you will happily board the maoning minnie bus, don't try kidding anyone otherwise Mr Cool.

2+ days' downtime is inexcusable for a 'power outage'. I would be more lenient if I were given the real reason, but 'power outage'?

Tell people like me, who have now defaulted on 2 loan DD's because of Cahoot that I should not be a moaning minnie if I end up with negative marks on my once spotless credit record. Have you ever tried sorting Credit Rating agency mistakes out before? No? Well I have and it costs a he11 of a lot of time and a multitude of letters to sort out. A damned nightmare in fact.

Cahoot have NO Disaster Recovery plan at all, WHY!? Am I a 'moaning minnie' for asking WHY!? they have no D.R. plan?

lazyrs1

I had my APR on a flex loan steadily put up from 6% to 16% over several years by these chimps. I finally put 7k in to close the account and tell them where to stick the account and this happens. I would not advise anyone to stay with them (i have good salary/credit rating - so no excuses for the rate rise).