Cahoot log in problem....

duncan303

Cahoot is part of the Santander Group one of the world's most successful and well-capitalised banks with nearly 70 million customers and remains a safe place for your money.

Cahoot is a part that looks as if it has left to drift off on its own.

Anybody can can provide a qualitive statement that they are the worlds most successful, I am the worlds most successful poster on this forum!!

Is it a quantative fact that santander is in the upper quartile of capitalised banks. Maybe they could show us a list. Where do they get this assumtion from is it factual or fantasy. Santander may have 70 million customers but are they all bank customers or are they getting this number from a subsidiary company they own that sells ice cream cones.

How many actual customers does Cahoot have, I wonder where we could find out, so 70million people have been denied access to their accounts for a few days,I think not.
Anyway is not Cahoot also the name of that green toad also from spain that can puff itself up to five times its normal size just to try to impress people.

The minute anybody starts protesting that they are a safe place for my money starts to get me irritated, are they trying to pat me on the head.. I am much less likely to invest with someone who has to protest their integrity, pathetic but salesmen believe it works.

Have a sneaky suspicion that the unemployment figure may go up after this disaster of management PR.

neilsedaka

TimesOnline

"Cahoot loses website after powercut in Spain"

http://business.timesonline.co.uk/tol/business/industry_sectors/banking_and_finance/article4956281.ece

darren72

Has anyone actually managed to get past the login screen ?? - Or did the original poster who said it was back up mean they got one stage further ??

Batfink

darren72 wrote: »

Has anyone actually managed to get past the login screen ?? - Or did the original poster who said it was back up mean they got one stage further ??

It makes me look like I was making it up - but I actually was fully logged in and able to use the accounts as normal. I can't, however, do the same now, as it just times out. I suspect its just flooded with everyone desperate to access their account.

alanji

bunnylou wrote: »

It would be nice to hear from someone in Spain that can actually vouch for this "power cut".

Bit late, probably, and possibly unconnected, but there was a huge storm here (Almeria) Tuesday afternoon. I have never known anything like it - and I have seen a few beauties! Constant thunder & lightening and roads 3 inches deep with water

euos44

... long enough to check my balance on the personal homepage, but try to go into any of the accounts, and the connection is lost.

innovate

Sent this to Which?

I am writing about Cahoot, whose website has been unavailable since at least 11pm on October 14.

Initially, a 'site maintenance' message was displayed. Customer Services gave conflicting information as to the cause of the problem, and could not help customers with any transactions since apparently the system was down their end as well.

Eventually, mid-morning today, a message from the Cahoot MD appeared on the website, saying the sit will be availalable again 'shortly'. It's 8 hours later now, and the website is still unavailable. That is over 36 hours totally unplanned, unannounced, and unexplained outage.

There has been no personal communication (e.g. email) to the tens of thousands of people affected.

For an Internet-only bank, this is a completely disastrous performance. They clearly do not have a system fit for the purpose.

Treating their customers in this way is appaling at best of times, and nothing short of totally abysmal in the current crisis.

Customers will no doubt be voting with their feet, but I do sincerely hope that Which? will strip Cahoot of their "Best Current Account 2008" title.

duncan303

alanji wrote: »

Bit late, probably, and possibly unconnected, but there was a huge storm here (Almeria) Tuesday afternoon. I have never known anything like it - and I have seen a few beauties! Constant thunder & lightening and roads 3 inches deep with water

Thanks for this info, I guessed that the guy with the holdall must have been held up on the bus somewhere on his journey.

Fluffbundle_2

Can see homepage now but still can't logon.

I recommended cahoot to my boyfriend, who tried to get an account with them for months. First they lost his details, then when he re-sent them, they failed again to send any forms. When contacted several times they eventually sent the forms out which he promptly returned. It then took an absolute age on top of that to actually set the account up and give him access. I think there was another post like this elsewhere.

Has anyone else noticed that their "Yes it's dropped, the penny that is" slogan for their savings account has been on the homepage for years? Doesn't everyone update their homepage once in a while? They used to do credit cards and that stopped. Weirdly, I've found an old link to the credit card page (note the URL) still within their website! Why does this still exist?!? No info on it though:

http://www.cahoot.com/cahoot_products/cahoot_credit_card/credit_card_summary_box.html

I get the feeling that since santander took over they simply couldn't give a toss about cahoot. I think things have just been ticking over (like a time bomb).

euos44

I guess the problem I have is with the way that they have handled it - Power outage - these things happen. The uptime of Cahoot is pretty good, however honesty is the best policy - if they'd only posted a message earlier on their login screen, a lot of the panic could have been prevented - instead, they decided to toe the corporate line, i.e. not admit the scale of the problem.