Cahoot log in problem....

giveithere

I think when you are monitoring to check when a Kaupthing payment comes in, its pretty flippin annoying that you cannot check it!

Their own customer services department are not being helped by not being able to provide any useful information about when the systems will be back.

I think we are obviously going to be a bit 'tetchy'.

I don't think (certainly from my point anyhow) its got anything to do with the financial stability of cahoot, but its got everything to do with a lack of information. If it is a power cut then why not say so on their own website?

LesU

ebyard wrote: »

It's a bloody power cut in Spain. Honestly. How jumpy are people?!
.

Well, as Cahoot were insisting all the way through that this was downtime for a system upgrade i.e. a total lie, I give people the right to be a little jumpy. I have been with Cahoot for 7 years and nothing like this has happened before.
I don't think this will cause a run on Cahoot because people think it is going bust, I think there will be an outflow of cash because people think Cahoot isn't being run in a professional way.

uptomyeyeballs

Obviously the Cahoot servers moved to Spain when Santander took over Abbey. It's bad, bad form for this to have happened now. As I understand it, Cahoot have only 750,000 customers, and I would think a sizeable proportion of them will be thinking

crap customer service + no access to my money + foreign bank = withdraw

If there is a mass exodus away from Cahoot, and i'm now seriously considering it, and was even before the last 36 hours outage, then will Cahoot still be supported ?

From the description on the Cahoot front page that sounds like a classic 'restoring from backup' situation. They're bringing the accounts back up to the time of the outage, then merging from a second fallback system to date. Once the live database has the merged data available it should re-appear. The sheer volume of info + integrity checks are probably what is taking up the time. I think some Abbey accounts are also affected, but not too sure.

Their biggest problem is telling different stories to their customers on their error page to the stories being told to the media. It stinks to high heaven, and if they lose customers it will serve them right TBH.

cos69

Looks like the site should be back very very very sooooon

Message on web site updated - so Don't lets all login at the same time - me first

"Dear Customer

We apologise that cahoot.com was unavailable yesterday and today (Wednesday 15 and Thursday 16th October).

The site will shortly be up and running and you will be able to see any transactions you made up until 7.30am yesterday (Wednesday 15 October). Any transactions on your account made after that time will have been actioned but may not display yet so please don’t worry. These should be updated over the next 24 hours. Any payments set up to go yesterday or today should be processed as usual.

Once the site is back online and you access your account today, you will be able to use your account as normal. However, transactions may not display instantly but they will be updated over the next 24 hours. Please bear with us as we bring the website back up and running. We are working as quickly as possible to do this.

Once again, please accept our apologies for any inconvenience this may have caused you."

Patr100

bytie_bit wrote: »

85 + 70 = 150M :eek:

Don't work for a bank do you ? Lost 5 million
already.:rolleyes:

rapidly_balding

I have two new DD's yesterday and today that will by now have bounced.

Failed DD loan repayment requests bluntly strike minus points against a credit rating without asking questions of blame.

Am I likely to have points against my credit rating because of Cahoot and if so who is going to the time and effort to resolve it for me?

Needless to say, I'm through with Cahoot, I'd have stayed if they made a more credible excuse than someone tripping over the plug.

uptomyeyeballs

cos69 wrote: »

Looks like the site should be back very very very sooooon

Message on web site updated - so Don't lets all login at the same time - me first

"Dear Customer

We apologise that cahoot.com was unavailable yesterday and today (Wednesday 15 and Thursday 16th October).

The site will shortly be up and running and you will be able to see any transactions you made up until 7.30am yesterday (Wednesday 15 October). Any transactions on your account made after that time will have been actioned but may not display yet so please don’t worry. These should be updated over the next 24 hours. Any payments set up to go yesterday or today should be processed as usual.

Once the site is back online and you access your account today, you will be able to use your account as normal. However, transactions may not display instantly but they will be updated over the next 24 hours. Please bear with us as we bring the website back up and running. We are working as quickly as possible to do this.

Once again, please accept our apologies for any inconvenience this may have caused you."

That message is nearly 2 hours old now.

stingyscot

djm1972 wrote: »

I guess this is what the Spanish call Mañana!

Closing in on 24 hours now; obviously something didn't reboot properly.

Oh no, it's much longer than that. When I couldn't log on yesterday morning (Wed) and phoned them, the call centre girl told me that the site was already down when she had started work at 7.30am. And #18 said that he'd been told it had been down since the previous night (Tues). So we're nearer 48 hrs now.:mad:

ChuckCash

uptomyeyeballs wrote: »

Their biggest problem is telling different stories to their customers on their error page to the stories being told to the media. It stinks to high heaven, and if they lose customers it will serve them right TBH.

Yes, and also if they insist on the power outage as an excuse does this mean we should expect service unavailable for 2 days+ whenever Spain has a powercut?

rapidly_balding

ChuckCash wrote: »

Yes, and also if they insist on the power outage as an excuse does this mean we should expect service unavailable for 2 days+ whenever Spain has a powercut?

I live a lot in Spain, they have 'frequent' powercuts, sort of a national custom.

Seems the answer is yes, but I don't swallow the power failure excuse. I think they don't want us moving cash for some reason, and for insurance pulled the Kill Switch.