Consumer Rights: MoneySavingExpert.com discussion

Sukatoko

I would contact both the shop you bought telly from asking for time scale and citizens advice. Its a shame this site does not have standard letters for consumer rights (hint hint) Comet sense is to avoid giving you a working telly?


If you go for refund they will likely offer partial refund so best to go to get your rights in your head before you haggle. You may find with price drop in tellys that your partial refund will get you the same tv and change.

Maybe check out this BBC site for info on your rights and how to complain.
http://www.bbc.co.uk/watchdog/consumer_advice/

davel_2

It's coming up to 28 days since I first reported my faulty TV; I was told by a friend that works for PC World that they have 28 days to carry out the repair, does anyone know if that is correct?

Only info I can find is that they have a "reasonable" time to carry out the repair. How long is "reasonable"?

Art_2

davel wrote: »

It's coming up to 28 days since I first reported my faulty TV; I was told by a friend that works for PC World that they have 28 days to carry out the repair, does anyone know if that is correct?

Only info I can find is that they have a "reasonable" time to carry out the repair. How long is "reasonable"?

They do have a 'reasonable' time to effect the repair. Reasonable is not defined but certainly a month would seem to be on the verge of 'unreasonable'.

Send them a recorded delivery letter telling them that if they have not returned the TV fully working within the next 10 days you will demand a replacement and go to the Small Claims Court if need be. Send a coy to their head office also.

Regards,
Art.

justin_p_lloyd

Hi all

I bought a Sony E-Reader from Waterstones just before Xmas. It has now developed a fault with the screen. Took it back to Waterstones and they are saying that I need to return it to Sony as they only cover it for faults for the 1st seven days after purchase. Is this correct?

Thanks

Mark_Hewitt

(Probably best to create a new thread as you'll get noticed more)

And, no, they are absolutely incorrect. It is entirely down to them to resolve the matter. Not Sony.

Hard to believe that retailers are *still* doing the "You have to talk to the manufacturer" thing.

justin_p_lloyd

Thanks

I'll kick off a new thread

derrick

justin_p_lloyd wrote: »

Hi all

I bought a Sony E-Reader from Waterstones just before Xmas. It has now developed a fault with the screen. Took it back to Waterstones and they are saying that I need to return it to Sony as they only cover it for faults for the 1st seven days after purchase. Is this correct?

Thanks

Totallywrong, your contract is with the retailer NOT the manufacturer.
From WHICH; -
"Your claim is against the retailer who sold you a faulty item, not the manufacturer."

From BERR; -
"Q6. Is it true that I have to complain to the manufacturer?No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent)."

michaelrose2912

My wife signed a order form for a new car two days ago. To buy the car we put our old car down as deposit (2000GBP). The car sold to us was in Rotterdam being shipped over to the UK when we decided on buying it. We were informed this morning that car is in still in transit. We are buying the car through the dealer's finance scheme and nothing has been signed on that front yet.

My question is have we got the possibility of canceling the order and not 'lose' our deposit - our current car?

thanks
Mike

Art_2

justin_p_lloyd wrote: »

Hi all

I bought a Sony E-Reader from Waterstones just before Xmas. It has now developed a fault with the screen. Took it back to Waterstones and they are saying that I need to return it to Sony as they only cover it for faults for the 1st seven days after purchase. Is this correct?

Thanks

Waterstone's obviously are not in a position to repair the item and will have to get Sony to resolve it for you. They should make arrangements to do this for you.

There is no harm in returning the item to Sony as this will save time but make sure Waterstone's are made aware that they will be responsible if the repair doesn't work. They should also reimburse your postal /insurance costs.

Regards,
Art.

Art_2

michaelrose2912 wrote: »

My wife signed a order form for a new car two days ago. To buy the car we put our old car down as deposit (2000GBP). The car sold to us was in Rotterdam being shipped over to the UK when we decided on buying it. We were informed this morning that car is in still in transit. We are buying the car through the dealer's finance scheme and nothing has been signed on that front yet.

My question is have we got the possibility of canceling the order and not 'lose' our deposit - our current car?

thanks
Mike

The form she signed will spell out your cancellation rights. Read it to see where you stand.

If the car was ordered with extras the dealer would have a good case to demand you take it.

Regards,
Art.