Consumer Rights: MoneySavingExpert.com discussion

Art_2

njb286 wrote: »

Hi all,

I purchased some computer components from Scan about 3 weeks ago. Since then the motherboard has developed a fault. After carrying out the tests recommended by Scan they authorised an RMA. They then said that no fault could be found on testing. Now they are saying that the board was not compatible with the CPU I bought at the same time from them, and after a BIOS update the board should work and I am to contact them to arrange delivery.

Well, I have since been and bought a new mainboard and would like a refund on the board from Scan. Am I within my rights to claim this?

Thanks

No, you should have waited for Scan to deal with your complaint.

Regards,
Art.

njb286

Art wrote: »

No, you should have waited for Scan to deal with your complaint.

Regards,
Art.

But the board is by definition faulty, whether or not I have bought a new one is irrelevant. Even if I hadn't surely I'd be entitled to a refund as the goods were not fit for the purpose to which they were sold ie it didnt work and had to be sent back. They have admitted that there was a fault with the item therefore I should be entitled to claim a refund shouldn't I?

If I had bought it from a bricks and mortar shop I could have taken it back and got my money back or a new replacement.

Art_2

njb286 wrote: »

But the board is by definition faulty, whether or not I have bought a new one is irrelevant. Even if I hadn't surely I'd be entitled to a refund as the goods were not fit for the purpose to which they were sold ie it didnt work and had to be sent back. They have admitted that there was a fault with the item therefore I should be entitled to claim a refund shouldn't I?

If I had bought it from a bricks and mortar shop I could have taken it back and got my money back or a new replacement.

They have a right to attempt a repair and if that doesn't work then a refund or replacement has to be offered.

Regards,
Art.

claireys77

I ordered £70 worth of clothes in november 08, the goods never arrived. When i emailed river isalnd they replied saying that the parcel had been left in a tin bi outside my property. I replied stating that I did not have a tin bin. Since then, after numerous emails and letters I have received no replies, or my money back.
What should I do?

Art_2

claireys77 wrote: »

I ordered £70 worth of clothes in november 08, the goods never arrived. When i emailed river isalnd they replied saying that the parcel had been left in a tin bi outside my property. I replied stating that I did not have a tin bin. Since then, after numerous emails and letters I have received no replies, or my money back.
What should I do?

Send a recorded delivery letter to their head office informing them that if the matter isn't resolved in 10 days you will take them to the Small Claims Court.

Regards,
Art.

ichiban1962

purchased a hp g70 laptop 6th january 2009 for my son who is at university from Currys, worked fine till 3rd of march this year then the hard drive died!
we know this because my son is studying computing and is also an I.T Technician in a local high school he had an interview on the 6th in london and needed his laptop to demonstrate several pieces of software he had produced and had to have specific software to run them,
contacted currys who asked me to bring it into the shop, but on arrival passed me a piece of paper with contact details for technical support on!
when i phoned them i explained the inconvenience and asked could we just return the hard drive (he had cloned the drive so he would be up and running in minutes) they refused stating that they needed the whole laptop and was given several time scales 7 to 10 days or 28 days!
i purchased a hard drive he installed it and the laptop is running fine now
i dont want a refund (yet!) but this has cost me time and money (new hard drive for latop)
why could they not just accept the hard drive and then replace it when they find that its broke rather than him having to lose the laptop for up to 4 weeks whilst he is in his final year at Uni

ol1v33r

Hi everyone this is a long on going saga i have had with an american car hire company which i will not mention thier name at this time. Anyway i rented a car and most things went hunky dory apart from being pulled by the police but that is a story for another occassion.

Anyway on returning my vehicle my debit card was refunded the full and correct amount for the deposit and everything else etc. I had a printed recipt and so forth. When i got back to england i checked my bank obviously. And noticed that the amount paid into my account was not the same as the amount printed on the recipt. (noting exchange rates etc) there was a $40 or so discrepency. After many emails calls etc the company admitted thier mistake and even offered free day or so rental. However they sent a cheque for half the amount and claimed to have paid the rest electronically to my account. The bank has never recieved this and the cost of cashing the check from dollars is more than its value.

I since contacted visa disputes they won't do anything as its after 60 days and suggest contacting the company myself.

And the company refuse to meet my demand of payment for the correct amount in one transaction with any additional expenses to be met by them. I have offered to return the cheque. But we have reached a stalemate.

What is the law in the US?
What can be done?

I know it is only £20 but who can afford to give that away and more over it is the principle of the thing and how rude they were when i suggested that they should give me back what rightfully belongs to me.

Appologies for the long post and thanks for any help.

Art_2

ol1v33r wrote: »

Hi everyone this is a long on going saga i have had with an american car hire company which i will not mention thier name at this time. Anyway i rented a car and most things went hunky dory apart from being pulled by the police but that is a story for another occassion.

Anyway on returning my vehicle my debit card was refunded the full and correct amount for the deposit and everything else etc. I had a printed recipt and so forth. When i got back to england i checked my bank obviously. And noticed that the amount paid into my account was not the same as the amount printed on the recipt. (noting exchange rates etc) there was a $40 or so discrepency. After many emails calls etc the company admitted thier mistake and even offered free day or so rental. However they sent a cheque for half the amount and claimed to have paid the rest electronically to my account. The bank has never recieved this and the cost of cashing the check from dollars is more than its value.

I since contacted visa disputes they won't do anything as its after 60 days and suggest contacting the company myself.

And the company refuse to meet my demand of payment for the correct amount in one transaction with any additional expenses to be met by them. I have offered to return the cheque. But we have reached a stalemate.

What is the law in the US?
What can be done?

I know it is only £20 but who can afford to give that away and more over it is the principle of the thing and how rude they were when i suggested that they should give me back what rightfully belongs to me.

Appologies for the long post and thanks for any help.

You're talking about $20 which is around £15. It will cost you more to take any legal action than it's worth. Speak to the company but that's as far as I would go.

Regards,
Art.

Sandrine_2

Hi all, (me again...)
Well to cut a long story short, I have a 9 months old SERVIS washer dryer which went wrong in January. It was repaired and worked fine until last week. I emailed Littlewoods (the retailer I bought if from) to ask them for a replacement of the same specs or a full refund and quoted the Sales of Goods Act 2002 to them stating the unit was of unsatisfactory quality, unreliable and not fit for purpose. I have also printed the email and sent it to their Head office via recorded delivery. They replied quoting the Sales of Goods Act back to me stating they were entitled to offer a repair and unless the unit cannot be repaired they were not willing to offer any replacement or refund.
I contacted "Consumer Direct" for advice and they said I should contact Littlewoods again and tell them I am accepting a final repair but if the machine fails once more I will be demanding a replacement or a full refund. They told me to quote the Sales of Goods Act 1979.
Another bit of information the agent from consumer direct told me which I find useful is that the contract with the retailer lasts 6 years (I guess it applies in my case because the good I purchased is a washine machine and maybe 6 years is a reasonable length of time for this type of good?)
I was also advised to print this email and send it to Littlewoods via recorded delivery, in case this dispute ends up in the small claims court.
Also, when I bought the machine, Littlewoods charged my about £25 for "Extra Care Advantage" which I didn't opt in for.
I have spoken to them and emailed them on 4 occasions now without success. I have since read they do this all the time but I guess it would cost me more than £25 to recover this money at the small claims court. I may wait and see if the washing machine goes wrong again and claim the whole lot back...

Art_2

Sandrine wrote: »

Hi all, (me again...)
Well to cut a long story short, I have a 9 months old SERVIS washer dryer which went wrong in January. It was repaired and worked fine until last week. I emailed Littlewoods (the retailer I bought if from) to ask them for a replacement of the same specs or a full refund and quoted the Sales of Goods Act 2002 to them stating the unit was of unsatisfactory quality, unreliable and not fit for purpose. I have also printed the email and sent it to their Head office via recorded delivery. They replied quoting the Sales of Goods Act back to me stating they were entitled to offer a repair and unless the unit cannot be repaired they were not willing to offer any replacement or refund.
I contacted "Consumer Direct" for advice and they said I should contact Littlewoods again and tell them I am accepting a final repair but if the machine fails once more I will be demanding a replacement or a full refund. They told me to quote the Sales of Goods Act 1979.
Another bit of information the agent from consumer direct told me which I find useful is that the contract with the retailer lasts 6 years (I guess it applies in my case because the good I purchased is a washine machine and maybe 6 years is a reasonable length of time for this type of good?)
I was also advised to print this email and send it to Littlewoods via recorded delivery, in case this dispute ends up in the small claims court.
Also, when I bought the machine, Littlewoods charged my about £25 for "Extra Care Advantage" which I didn't opt in for.
I have spoken to them and emailed them on 4 occasions now without success. I have since read they do this all the time but I guess it would cost me more than £25 to recover this money at the small claims court. I may wait and see if the washing machine goes wrong again and claim the whole lot back...

You've been given some good advice. Give them one more chance and then demand a replacement or refund. If they don't agree then go straight to the Small Claims Court where you can then include the £25 fee they charged you.

Regards,
Art.