Consumer Rights: MoneySavingExpert.com discussion

AudioStrike

I bought a (On display Computer Monitor)
when i bought it, the salesman told me that he did not have the box NOR the correct user's guide or the special cd's that usually comes with the screen. so he gave me a users guide to a similar screen that is made from the same manufacturer.

This screen, after 2 weeks of usage, started to give out light/faint burps of brightness every few seconds. (I tested the screen with multiple sources and all same effect)

So I brought it back and said that it was defective and that I wanted a replacement.
They told me that the specific item was out of stock. So I asked for a full refund.
They denied my request saying that "Your item does NOT include the proper accessories and/or material linked with the item purchased."

She did not care about me saying that all I got when I purchased this item was (1: the screen, 2: user guide that belongs to a similar screen, 3: some random screen cleaner that a salesman gave me) I have the original receipt. but she still tells me that it can't be helped. I even asked the salesman that had sold me the screen and he says that he does not remember due to being overwhelmed with customers and for him being in training at the time...

What can I do about this?
Thanks -Phil-

jenniewb

AudioStrike wrote: »

I bought a (On display Computer Monitor)
when i bought it, the salesman told me that he did not have the box NOR the correct user's guide or the special cd's that usually comes with the screen. so he gave me a users guide to a similar screen that is made from the same manufacturer.

This screen, after 2 weeks of usage, started to give out light/faint burps of brightness every few seconds. (I tested the screen with multiple sources and all same effect)

So I brought it back and said that it was defective and that I wanted a replacement.
They told me that the specific item was out of stock. So I asked for a full refund.
They denied my request saying that "Your item does NOT include the proper accessories and/or material linked with the item purchased."

She did not care about me saying that all I got when I purchased this item was (1: the screen, 2: user guide that belongs to a similar screen, 3: some random screen cleaner that a salesman gave me) I have the original receipt. but she still tells me that it can't be helped. I even asked the salesman that had sold me the screen and he says that he does not remember due to being overwhelmed with customers and for him being in training at the time...

What can I do about this?
Thanks -Phil-

You mentioned you paid in CA $? is this an overseas purchase? the laws may be different over there- am not sure, but it does seem you have two separate issues here, one is the fact you were sold a faulty product, and two is the fact that there is very poor customer service. I would deal with each one separatly (eg get the refund first, then get a complaint in about the poor service if thats the way you want to handle it).

Like I said, I am no expert and I am sure a real one will be along shortly, but if I get something like this happen and I don't get a result I believe is fair and just, I go to someone else and say the same thing, go higher as you can, everyone is answerable to someone, keep going until you get an answer that is fair. Write letters, make phone calls and generally be a pain in the ... if nothing else, you'll feel your able to vent your frustration somewhere other then at your nearest and dearest!

I don't know about the rules with display models though- in the UK I was always its "sold as seen" and any problems that occur can be declined for refunds, but idk, the rules may be different to how I have experienced them. Good luck though.

redroo555

hi there,
i wonder if someone could give me a little advice please?
my daughter purchased a T-shirt from jd sports for my son for christmas.
however, when he tried it on, it was too small, but my daughter couldn't find the reciept, so took it back anyway and asked if they could swap for a bigger size. the two women there were quite rude to my daughter and son, and wouldn't swap without a reciept.
now, although i know they are within their rights because of the reciept, i thought they would exchange as the labels are still on.
i e mailed c/s and explained, but same answer!
basically they just dismissed me, by saying they couldn't assist me any further.
i want to write to head office, as i feel that although its not a lot to them, the money is a lot to my daughter (£17), as i say , i know by law they are in the right, but do you think it would be worth writing to them?
i did explain in my e mail that they have now lost my custom( as if they care!), but also, i do online reviews, and that reaches many!!
any advice please?
thanks in advance

deanos

It might be worth a shot, but you have no legal right to a refund or exchange.

tillster

OK. I bought some expensive kitchen knives from a reputable shop in London recently

I live elsewhere in Europe and had them shipped to me here.

One of the knives, the most expensive (90 pounds) had a poor fit to the handle and is uncomfortable to hold and makes the holding-hand sore after a short amount of use.

I have written to the shop asking for a replacement. Their first act of recourse was to direct me to the manufacturer who suggested a remedy. However, it is not one which I find acceptable for a 90 quid knife; soak the handle in water overnight as the wood may need to expand. (Why sell / why buy a knife which has such a poor finish is my question)

I have written again to the seller with a request that the item now be replaced.

All correspondence has been by email given the fact I am not in the UK currently, and the seller has hitherto accepted the problem with the knife at word.

Are there any other steps I should be taking?

Cheers, Craig

Art_2

tillster wrote: »

OK. I bought some expensive kitchen knives from a reputable shop in London recently

I live elsewhere in Europe and had them shipped to me here.

One of the knives, the most expensive (90 pounds) had a poor fit to the handle and is uncomfortable to hold and makes the holding-hand sore after a short amount of use.

I have written to the shop asking for a replacement. Their first act of recourse was to direct me to the manufacturer who suggested a remedy. However, it is not one which I find acceptable for a 90 quid knife; soak the handle in water overnight as the wood may need to expand. (Why sell / why buy a knife which has such a poor finish is my question)

I have written again to the seller with a request that the item now be replaced.

All correspondence has been by email given the fact I am not in the UK currently, and the seller has hitherto accepted the problem with the knife at word.

Are there any other steps I should be taking?

Cheers, Craig

Write a letter to the head office and say you are rejecting the knives under the Sale of Goods Act as being 'not of merchantable quality'. Tell them if the matter isn't resolved in 10 days you will go to the |Small Claims Court.

The set of knives obviously cost you over £100 so if you paid by credit card send them a copy of your letter and tell them you hold them equally responsible and ask them to assist you in your complaint.

Regards,
Art.

tillster

Thanks Art

stef240377

Went into Sainsburys around an hour ago and saw in there reduced to clear section a George Foreman grill. SEL said it had been reduced to £3.75 then to £3. I took the remaining one to the till along with the SEL to pay for it. I ensured that all information on the label matched exactly with the item in my hand before making a fool of myself.

When i went to pay for it SA asked for £39.99. Explained to her i had the SEL which blatantly showed item reduced. She politely explained that they would not just reduce an item in one go like that it would be a gradual thing shown on the system. She asked me to wait while getting the very young lad who apparently worked on the section, he confimed that all information was correct but must refer to what the manager would say as he didnt think they could over ride the price to such a defficite.

Manager comes along blames human error - some plonker has put wrong model in place, i point out it is not wrong model etc so he goes on to say human error printing off the wrong SEL information. I ask him nicely if he will sell item to me at this price to get a stead fast no. He is not obliged to sell me the item what so ever but to remove from sale for 14 days instead. I told him i shop in that particular store every other day so will be checking the stock to make sure they dont go back on sale for this period and willbe checking advise with consumer direct. As they are not open at weekends does anyone on here have an constructive advise?

Art_2

stef240377 wrote: »

Went into Sainsburys around an hour ago and saw in there reduced to clear section a George Foreman grill. SEL said it had been reduced to £3.75 then to £3. I took the remaining one to the till along with the SEL to pay for it. I ensured that all information on the label matched exactly with the item in my hand before making a fool of myself.

When i went to pay for it SA asked for £39.99. Explained to her i had the SEL which blatantly showed item reduced. She politely explained that they would not just reduce an item in one go like that it would be a gradual thing shown on the system. She asked me to wait while getting the very young lad who apparently worked on the section, he confimed that all information was correct but must refer to what the manager would say as he didnt think they could over ride the price to such a defficite.

Manager comes along blames human error - some plonker has put wrong model in place, i point out it is not wrong model etc so he goes on to say human error printing off the wrong SEL information. I ask him nicely if he will sell item to me at this price to get a stead fast no. He is not obliged to sell me the item what so ever but to remove from sale for 14 days instead. I told him i shop in that particular store every other day so will be checking the stock to make sure they dont go back on sale for this period and willbe checking advise with consumer direct. As they are not open at weekends does anyone on here have an constructive advise?

Sainsbury's are right in refusing you the item at the price you state. Until cash is exchanged the price is merely an 'offer to trade' and they can refuse to trade. They are also allowed to put the item back on sale for a higher price immediately and do not have to wait any length of time before doing so.

Regards,
Art.

VoucherMan

stef240377 wrote: »

When i went to pay for it SA asked for £39.99.

If you come across something like this again it's better to buy first, ask questions later. They may refund the sum you were overcharged. If not you could just ask for a refund.

Not sure on the legal standing, but I'm sure someone here can advise.