Consumer Rights: MoneySavingExpert.com discussion

Art_2

Jasminesmom wrote: »

Thanks.
The website seems to be up and running and still taking orders.
I think I will wait a while longer.
Any ideas how i could attempt to get my money back if it doesn't arrive?
Would I need to write to them as they don't seem to be answering the phone or emails?

yes, you are going to have to write to them. If you paid with a credit card notify them as well as they are equally responsible.

Regards,
Art.

derrick

Art wrote: »

yes, you are going to have to write to them. If you paid with a credit card notify them as well as they are equally responsible.

Regards,
Art.

Only if the item was between £100-30000, a cake tin costing over £100. :eek:

derrick

Jasminesmom wrote: »

Sorry if this is in the wrong place.
I was wondering if anyone could help me.
On 11th of January I ordered a cake tin from a company called 'de Cuisine'. They took the money from my account the following day.
The webpage stated the tin would be dispatched within 24hrs and posted first class.
The site has email, address and phone number with an order status.
Since the order was placed, the status has been 'your order is being picked at our warehouse.'
I have emailed twice (no reply) and the phone number is just an answer machine stating lines are busy.
What do I do next? Do I give more time (despite the 24hr promise) or take further action?
Many thanks for any advice.

If you do decide to try the phone again don't use the rip off 0870,(unless on a BT package that includes them), use 01202 696621, or 01202 693322.

Art_2

derrick wrote: »

Only if the item was between £100-30000, a cake tin costing over £100. :eek:

Fully aware of this. I have friends who would not think twice about spending £100 if it was the right one.

regards,
Art.

glaw5

First time poster so hope I'm posting this is in the right place.

Ordered a laptop from Bennetts Online on New Years Eve then was out on the two occasions the courier service they use Business Post tried to deliver. Called them and arranged to pick up myself from the Business Post depot in Glasgow on Monday but when I arrived they couldn't find my package. I was told they would call me later that day and when they didn't, I called them to be told they had still not found the parcel and they'd call me the following morning. They eventually called on Tuesday afternoon to say they had indeed lost my laptop. There was little in the way of an apology and I was told to contact Bennetts Online myself to explain what had happened. I did this and have this morning been sent an email from Bennetts saying the item had gone missing but because the laptop had now been discontinued by Toshiba they were unable to provide me with a replacement so they would give me a refund.

I am going to to look for compensation from Business Post as traffic problems meant I spent three hours getting to and from their depot and now there has been the inconvenience of having to start looking for a laptop which I'm pretty sure I won't be able to get at such a good price.

Does anyone know if there is a consumer act I can use when I write to Business Post asking for compensation? Also has anyone else had a similar experience with Business Post? And if so do you have an address to send my complaint to as not been able to track on down yet.

Thanks in advance for any help.

derrick

Art wrote: »

Fully aware of this. I have friends who would not think twice about spending £100 if it was the right one.

regards,
Art.

But Jasminesmom might not have been,

wesleyad

Hi,
I was wondering what the law is regarding forcing a company to give you a product at the price offered. The reason I ask is that I am suspecting
(but havent confirmed yet) that the dreaded Pixmania may be trying one on me.

I purchased a samsung ps50a556s tv off their website on 28th DEcember for £680. At the time it showed as in stock. The money was taken from my account. Of course a few days later I received an email telling me this wasnt the case. They told me it would be in 3/1/09. So i decided to wait (still showed in stock on website surprise surprise). After this date pased I contacted them again and was told the new date was the 10th. At this point i noticed the tv price had gone up to £850. On the 12th no tv and the online price now showed as £990. This was a little worrying, as if the were trying to sell the telly for 990, the would have little interest in selling to me at 680. They told me now the new date would be 23/01/09.

As of today they are telling me it is now in on the 08/02/09. But the worrying thing is this. Their website no longer shows this tv as existing, but rather another model called the ps50a566s. Note only one number different, and according to my research this tv does not exist. Only 3 variations exist, a ps50a 556,557 and 558, same tv but different product codes for dixons (pixmania), comet and others.

So I'm thinking they are going to do this.. they can keep on telling me my tv is out of stock, knowing they have my money, making interest etc. Eventually I will have to cancel, I have no other option. But I know that they have my telly in stock, they have just renamed the code. Is this allowed? I know they are french and so not sure where the divide between uk and u law comes in. I know i could cancel today and get this over, but its really the principle of the tactic they are using. Showing something in stock, taking the money for however long they can and then basically making sure you cannot get the goods by selling the product under a new name.

Any ideas on this one? Should i just get out, or do I have the right to force them to give me the tv. Can I even prove that the tv they are selling is the same? Or does the store always retain the right to change a code and hence claim its a different product?

Any help is much obliged,

Adam

Art_2

wesleyad wrote: »

Hi,
I was wondering what the law is regarding forcing a company to give you a product at the price offered. The reason I ask is that I am suspecting
(but havent confirmed yet) that the dreaded Pixmania may be trying one on me.

I purchased a samsung ps50a556s tv off their website on 28th DEcember for £680. At the time it showed as in stock. The money was taken from my account. Of course a few days later I received an email telling me this wasnt the case. They told me it would be in 3/1/09. So i decided to wait (still showed in stock on website surprise surprise). After this date pased I contacted them again and was told the new date was the 10th. At this point i noticed the tv price had gone up to £850. On the 12th no tv and the online price now showed as £990. This was a little worrying, as if the were trying to sell the telly for 990, the would have little interest in selling to me at 680. They told me now the new date would be 23/01/09.

As of today they are telling me it is now in on the 08/02/09. But the worrying thing is this. Their website no longer shows this tv as existing, but rather another model called the ps50a566s. Note only one number different, and according to my research this tv does not exist. Only 3 variations exist, a ps50a 556,557 and 558, same tv but different product codes for dixons (pixmania), comet and others.

So I'm thinking they are going to do this.. they can keep on telling me my tv is out of stock, knowing they have my money, making interest etc. Eventually I will have to cancel, I have no other option. But I know that they have my telly in stock, they have just renamed the code. Is this allowed? I know they are french and so not sure where the divide between uk and u law comes in. I know i could cancel today and get this over, but its really the principle of the tactic they are using. Showing something in stock, taking the money for however long they can and then basically making sure you cannot get the goods by selling the product under a new name.

Any ideas on this one? Should i just get out, or do I have the right to force them to give me the tv. Can I even prove that the tv they are selling is the same? Or does the store always retain the right to change a code and hence claim its a different product?

Any help is much obliged,

Adam

I would advise telling them you want your money back and cancelling your order. Alternatively you could try writing to DSG who are the parent company of Dixons, Curry's etc.

Regards,
Art.

jenniewb

I have just gone through a load of bank statements of last year. I have found two transactions from emusic. One for £14.99 and another 2 days later for £143.90.

I do recall filling in a page to get emusic, but I also remember canceling it the nest 30 minutes. I was for a cashback site. I definitely remember canceling.

I did not receive any information from emusic, no email, no letter, nothing. I assumed it was all done and dusted. Its only looking back at the statement that I can see the huge amount they took from me- (it also makes sense as to why I was struggling financially at the time.)

I have contacted emusic and only now they have canceled the membership on my request. I asked for a refund, they said no and that I had signed up. I do not remember ever signing up for a year (the membership ends on 28th sept 2009 which would be a year from when I joined and then canceled the said membership.)
I contacted my bank, they said I have no grounds for fraud as its a company I gave my details to. (If Tesco charged me £3 for a magazine, then without me knowing, charged me a further £30 for the year, would this not be classed as theft?)

I want to get my money back- or as much as possible- I have not used the site, I had no knowledge that I was joined still and I cannot just let this go!

Does anyone know any legal rules that would work in my favor as they are spouting terms and conditions at me when I ask for the refund.

Art_2

jenniewb wrote: »

I have just gone through a load of bank statements of last year. I have found two transactions from emusic. One for £14.99 and another 2 days later for £143.90.

I do recall filling in a page to get emusic, but I also remember canceling it the nest 30 minutes. I was for a cashback site. I definitely remember canceling.

I did not receive any information from emusic, no email, no letter, nothing. I assumed it was all done and dusted. Its only looking back at the statement that I can see the huge amount they took from me- (it also makes sense as to why I was struggling financially at the time.)

I have contacted emusic and only now they have canceled the membership on my request. I asked for a refund, they said no and that I had signed up. I do not remember ever signing up for a year (the membership ends on 28th sept 2009 which would be a year from when I joined and then canceled the said membership.)
I contacted my bank, they said I have no grounds for fraud as its a company I gave my details to. (If Tesco charged me £3 for a magazine, then without me knowing, charged me a further £30 for the year, would this not be classed as theft?)

I want to get my money back- or as much as possible- I have not used the site, I had no knowledge that I was joined still and I cannot just let this go!

Does anyone know any legal rules that would work in my favor as they are spouting terms and conditions at me when I ask for the refund.

In the first instance put your case in writing to them and ask them for evidence that you signed up with them. If they produce the evidence then they are right to charge you. If not then demand a refund.

Regards,
Art.