Consumer Rights: MoneySavingExpert.com discussion

Art_2

sezmarelda wrote: »

Hi,

I bought a pair of remote controlled helicopters for my boyfriend's birthday. We were both flying them, and I crashed mine a couple of times as the were hard to control, and the top propeller blade broke.

As I bought them online, I emailed the company and explained the situation, said that I didnt think it was acceptable that it broke that soon (hadnt even been using them for 5 minutes!) and asked them to replace either the whole helicopter or the broken part.

They say that as I crashed the helicopter that I am responsible for paying for the new part - I honestly dont see how this can be the case? It even says on their website 'it's crash engineered construction means it can take a few wipe outs while you master the controls', I only crashed the heli twice and that was only into the sofa which isnt exactly hard or anything!

Where do I stand on this? Id really appreciate any advice you can give.

Sarah

They seem to have given you a perfect answer. Point out the website condition to them and demand a replacement. Dependant on the value you could consider court action if they won't budge on this for you.

Regards,
Art.

philip1976

Just an update i did get a full refund on my tv without any problems,the guy from sony centre was really nice about everything

Art_2

philip1976 wrote: »

Just an update i did get a full refund on my tv without any problems,the guy from sony centre was really nice about everything

Good to hear.

Regards,
Art.

barfly_uk

I am considering buying an XBOX 360 package as a Christmas present. I know that the older models had reliability problems, but have read that the new chipset is far better.

However, does anybody know what my rights are if it does not work on Christmas Day? Is it then only covered by warranty for repair, even though it effectively has not worked since day one?

I don't want to actually use it now to test it, since it would be a present.

Likewise, other gifts may include software, games and other electricals. Would I have to test them all? It would be a shame to have to buy them all at the last minute to ensure that they could be exchanged.

Art_2

barfly_uk wrote: »

I am considering buying an XBOX 360 package as a Christmas present. I know that the older models had reliability problems, but have read that the new chipset is far better.

However, does anybody know what my rights are if it does not work on Christmas Day? Is it then only covered by warranty for repair, even though it effectively has not worked since day one?

I don't want to actually use it now to test it, since it would be a present.

Likewise, other gifts may include software, games and other electricals. Would I have to test them all? It would be a shame to have to buy them all at the last minute to ensure that they could be exchanged.

The effective date is the date of purchase. A retailer can't be sure you haven't used the item prior to Christmas. Most retailers will be considerate over the Christmas period especially if you tell them it's for a present.
Ask them to spell out their policy clearly to you.

Regards,
Art.

barfly_uk

Thanks Art. I suspected as much. I guess if we all wait until Christmas Eve to buy presents, they might consider a change.

Art wrote: »

Ask them to spell out their policy clearly to you.

I think staff must get their training in the same place. I've asked in two different shops and the response was the same - "There is no need to worry. These are really reliable, they never break down".

Oh really? :rolleyes:

jamted

Hi there, thought this might be the place to ask the following:

Last week I went to B&Q and had a kitchen designed and the offer at the time was '40% off all door fronts' and it came to about £2,700. I didn't accept this offer but was fixed valid for 14 days.

A week later (this weekend) I noticed the offer changed to 'half price on the whole units, trim, end panels etc. Much better basically! So I thought great and asked them to re-calculate my kitchen which I had planned the previous week. The total price to my surprise came to EXACTLY the same.

After looking into why this was it was obvious. B&Q had doubled the original price of their items in. So one week later the very same units were double the price from the week before!

Can they do this? Surely it's false advertising as they can then fluctuate their prices from one month to another to counter - the 'months offer'. So we will always pay the same no matter what the offer is.

Any help would be much appreciated.

Art_2

jamted wrote: »

Hi there, thought this might be the place to ask the following:

Last week I went to B&Q and had a kitchen designed and the offer at the time was '40% off all door fronts' and it came to about £2,700. I didn't accept this offer but was fixed valid for 14 days.

A week later (this weekend) I noticed the offer changed to 'half price on the whole units, trim, end panels etc. Much better basically! So I thought great and asked them to re-calculate my kitchen which I had planned the previous week. The total price to my surprise came to EXACTLY the same.

After looking into why this was it was obvious. B&Q had doubled the original price of their items in. So one week later the very same units were double the price from the week before!

Can they do this? Surely it's false advertising as they can then fluctuate their prices from one month to another to counter - the 'months offer'. So we will always pay the same no matter what the offer is.

Any help would be much appreciated.

They have a right to charge whatever price they want and you have a right to decide if you want to buy from them. Possibly not ethical but not illegal.

Regards,
Art.

malc_b

I thought there was some law on this, although rather toothless. I'd mention it to your local trading standards as they may have grounds to prosecute. The best quote I found from a quite search was:

Pre-sale prices should be the last price at which goods were offered - and the goods should have been at that price for 28 consecutive days in the previous six months. Shops can however use disclaimers to get around the law, such as "higher price charged from 1st to 7th April 2001" or "higher price charged in our Oxford Street store".

So it sounds like the price has only been that high for a week, unless there is a disclaimer somewhere they have broken the law.

flatmouse

Question about Argos exclusion from 30 day money back guarantee please.
I bought a DS game which is excluded from their 30 day money back guarantee.

I want to take it back as it is not required - it has not been opened, original cellophane packaging is intact. I don't mind a credit note or a refund.

What are my rights? can i demand refund/credit note as it's in it's original packaging obviously unused?

Thanks