Tax Credits help line - Alternative number is ...

SAVEALOT

thanks to the 01355 number poster.:T:T saved my neck this morning, got through to them, but i have been trying for days nows, so the phone bill must be huge.:mad:

Jenni1982

Good morning all,

Just so you know I've managed to get through this morning i tried the main number at 8am on the dot and still nothing so searched for other numbers and found these. I used the 01384 845032 at got through 1st time.

other numbers found

028 9053 8192
01384 845032
01382 711032
01506 478032
01506 521032
0191 644 4032
0191 541 8032

good luck to you all hope you all get through

306NOTOUT

Im through on the 0845 number right now. Its just playing music which it has never done before so fingers crossed

hopefulfooluk

One trick which seems to be working for me is not to press ANY numbers once you get through to it as it seems if you do, you lose your place in the queue and end up being told the "high volume, please call back later" message.

So just ignore the options - don't press anything when asked to press 1 - and after a couple of cycles of the menu it will say "hang on, I'll get you some help" which will let you queue for the next available operator rather than being cut off.

Edit: yes, it worked - held for 25 minutes but eventually got through to a very helpful person and it's all now sorted Hang on in there peeps, you will get through!

toonbaz

if you cant get through this weekend they will still take your renewal on monday.

Ladybump

I also managed to get through first time using 01355... number yesterday to a very helpful lady. So thanks for posting the number, I had been trying to get through for weeks with no luck.

wildrosee

got answer finally. keep trying! i spoke to an adviser whos name rhymes with russ (dont think can give out peoples names on here) not too sure. scottish man.
maybe ask for him.:j

newbielou

just got through on the 01355, was waiting 10 minutes and it took 2 minutes with the very nice lady to finalise.

Thank you for that number.

vinylmusic

I tried for 3 days without success
Then instead of trying randomy I sat down with my phone on speaker
dialed the 0845 number and put it in memory.

Then I dialed it.
a few times I got as far as the recording saying that they were too busy and to try again later and the line going dead

It's easy to give in at this stage but I kept trying.
Each time I went through the menu
Click 1 each time. you can even click it early and it skips to the next paragraph

I just kept at it re dialing everytime I got nowhere
You'll know if you've advanced to the queueing bit because you'll get music.
Dont give up at this stage because you're half way there
just hang on through it all and someone will pick up eventually

My last attempt took me 40 minutes in all so dont throw your computer out the window just persist with lots of patience

udecide

Thank-you Guys for all your help, I had been relentlessly trying to get through to renew my claim, But kept getting the busy message and then cut off. Today was the deadline for renewing and I was in complete panic mode as I still couldn't get through. I read your posts and got the alternative number of 01355359007. I called this number and was only on hold for about 20 seconds and did not have to go through the automated system, The whole thing was completed in about 2 mins. Aparently the new experian identity checks are causing a nightmare for them, Which is understandable considering you have to create a password to contact them in future resulting in questions like (and this is not a wind-up) What is your Favourite food and what was your favourite subject in School.......LOL. I am delighted I got it renewed though, A big weight lifted off my mind......Thank Goodness for this site and Forum.